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Any Suggestions?


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14 replies to this topic

#1 boul79

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Posted 02 September 2008 - 10:00 PM

Ok here is my problem...

I am getting a pop-up saying that outlook express is low on memory press "ok" to compact messages. there are 2 buttons.
1 "ok" button and a "cancel" button. if i press "ok" then is looks like it compresses files and the pop-up goes away for about a half hour or so. if i press cancel or just leave it alone it goes away but it comes back in about 15 seconds and continues this till i press ok.
and by the way i do NOT use outlook or outlook express.

what i have done and it has not worked...
deleted outlook express thru accessiblity options.
i have ran malwarebytes

i had a friend tell me to run combo fix but the only thing that i see that it did was change the time on my computer to 24hr

any suggestions would be great.

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#2 boul79

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Posted 03 September 2008 - 08:09 PM

is there anyone out there that can help me with this problem?

#3 DaChew

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Posted 03 September 2008 - 08:20 PM

try removing OE thru add/remove windows components in add/remove programs
Chewy

No. Try not. Do... or do not. There is no try.

#4 boul79

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Posted 04 September 2008 - 09:55 AM

well i have removed both outlook and outlook express... this message still pops up. :thumbsup:

#5 DaChew

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Posted 04 September 2008 - 09:57 AM

have you run disk cleanup and defrag?

Do you have 15% or more free space on your C drive?
Chewy

No. Try not. Do... or do not. There is no try.

#6 DaChew

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Posted 04 September 2008 - 10:13 AM

C:\Documents and Settings\CHEWY\Local Settings\Application Data\Identities\{7B9BFF3F-2AC1-4670-A00B-3B1E7A59669D}\Microsoft\Outlook Express

try to find this folder and look at the sizes

Show Hidden Folders/Files
  • Open My Computer.
  • Go to Tools > Folder Options.
  • Select the View tab.
  • Scroll down to Hidden files and folders.
  • Select Show hidden files and folders.
  • Uncheck (untick) Hide extensions of known file types.
  • Uncheck (untick) Hide protected operating system files (Recommended).
  • Click Yes when prompted.
  • Click OK.
  • Close My Computer.

Chewy

No. Try not. Do... or do not. There is no try.

#7 boul79

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Posted 04 September 2008 - 11:39 AM

ok... that is done

#8 boul79

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Posted 07 September 2008 - 04:38 PM

sill haveing the same problem. any more suggestions on what to do next?

#9 DaChew

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Posted 07 September 2008 - 05:11 PM

what was the size of that folder? in OE?

did you delete the contents?

I need a lot more feedback on my suggestions
Chewy

No. Try not. Do... or do not. There is no try.

#10 boul79

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Posted 07 September 2008 - 09:37 PM

i have deleted the whole thing.. OE was never used and there were not any contacts in there. i have deleted OE off my computer. so there is not a folder. nor any contacts

#11 DaChew

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Posted 07 September 2008 - 09:50 PM

have you run disk cleanup and defrag?

Do you have 15% or more free space on your C drive?



start>>>search>>>>for files and folders>>>>all files and folders>>>>outlook express
Chewy

No. Try not. Do... or do not. There is no try.

#12 boul79

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Posted 08 September 2008 - 04:04 PM

i have run disk cleanup, i have defrag, and i have over 40% free on my hard drive... i have 1 folder that is labled outlook express and it size is 4.12mb

still getting the error after all that too.

#13 quietman7

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Posted 09 September 2008 - 08:32 AM

The Kaspersky scan results in your other thread (which I closed) included several pieces of malware in the system 32 folder which concerns me. I could help you remove the detected files in this forum, but according to some research I did, those files appear to be related to a particular nasty infection. To attempt complete disinfection will require further investigation and the use of more powerful tools than we recommend in this forum. Before that can be done you will need you to create and post a hijackthis log.

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 9 there are instructions for downloading the HijackThis Installer and creating a log. This is an automatic setup version which will install the program in the proper location.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Make sure you include the results of your Kasperksy scan. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".
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#14 boul79

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Posted 10 September 2008 - 11:05 AM

thanks... i have reposted in the other forum

#15 quietman7

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Posted 10 September 2008 - 11:10 AM

Your hijackthis log is posted here.

Now that your log is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

To avoid confusion, I am closing this topic until you are cleared by the HJT Team. If you still need assistance after your log has been reviewed and you have been cleared, please PM me or another moderator and we will re-open this topic.

Good luck with your log.
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