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What Do I Do Now?


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#1 Pete405

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Posted 02 September 2008 - 09:58 PM

Quick question..... I posted a HJT Log and got NO response...Waited 5 days and posted in the " it's been 5 days " forum, well now it's been almost 3 days in that forum, and still no response, so what do i do now??

I know these guys are all volunteers but i really need some help and I don't want to repost my thread.

Any suggestions, so I don't pisss anybody off??

Edited by Pete405, 02 September 2008 - 09:59 PM.


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#2 KoanYorel

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Posted 02 September 2008 - 10:26 PM

Hello Pete405,

All of our HJT Team helpers are volunteers but not all of them have the same skill level and expertise to deal with all types of malware. Although we try to take hijackthis logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. While I understand your frustration, in either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?

Your log will be reviewed and answered as soon as possible.

Thank you for understanding.
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#3 Pete405

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Posted 02 September 2008 - 10:32 PM

Ok Thanks.... guess I will just have to keep waiting.

#4 KoanYorel

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Posted 02 September 2008 - 10:36 PM

Thanks for understanding. Our Techs are stressed with a large number of logs to be worked.

R,
K
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...some do, some don't; some will, some won't (WR)

#5 garmanma

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Posted 03 September 2008 - 10:06 AM

I don't want to repost my thread.

That is the one thing you don't want to do. It will just put you further down the list
Mark
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