Posted 02 September 2008 - 11:32 AM
Okay, so every time I try to open My Computer, whether it's from the Start Menu, or the desktop, I get the error:
"Windows Explorer has encountered a problem and needs to close." The one where they want you to send an error report to Microsoft. There is also a "Debug" button, which I think restarts the explorer process. After that happens I can open My Computer a total of ONE time. If I close it and try to open it again I get the error again.
I also get this same error when I attempt to open Control Panel. The technical info for the error includes the error code: 0xc0000005. I read on Microsoft's website that sometimes having certain anti-virus programs can cause a race condition and cause explorer.exe to crash... Downloaded the support package for this issue, and got no results.
I want to uninstall the Google, ALOT, and AVG toolbars, but since I can't open Control Panel to get into Add/Remove Programs...that's a little difficult.
This PC had some virus issues (and maybe still does??) It now has AVG Free installed and up to date. I have no idea what to do on it now...