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Possible Malware


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3 replies to this topic

#1 THreni

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Posted 02 September 2008 - 09:59 AM

My suspicion is that the tools one is supposed to use before posting HijackThis logs are prevented from working by the very malware they are designed to fix in my case; hence I am posting this- please forgive me if I am posting it too hastily but my computer is very refractory at the moment.

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#2 PropagandaPanda

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Posted 02 September 2008 - 10:45 AM

Hello. I am PropagandaPanda (Panda or PP for short) and I will be helping you with your log.

I will need some time to look over your computer's log(s). I am still in training, so my responses to you must be checked by a coach.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the Posted Image button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.

Please take note of a few guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
  • If you do not understand any step(s) provided, please do not hesitate to ask. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it may not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Finally, please reply using the Posted Image button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
With Regards,
The Panda

Important Note to Other Users Reading this Topic: The instructions provided in this topic are for the original topic starter only. Even if you have similar problems or log entries to those given here, please do not follow the directions, especially those involving specific tools and scripts. Doing so can result in serious damage to your computer. Instead, please start your own topic. Feel free to link to any relevant topics as needed.

#3 PropagandaPanda

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Posted 03 September 2008 - 10:54 AM

Hello THreni. Welcome to Bleeping Computer.

Posted ImageBackdoor Threat
I'm sorry to say that your computer is infected with one or more backdoor trojans.

This means that sensitive information could have been stolen. I would advise to change any passwords for any accounts that you have accessed with the infected computer using a clean computer ASAP. If you have used this computer for banking, I would strongly suggest that you report the possible stolen information. Please do not use the computer for any further transactions, or to enter any other information, if at all possible, until it is declared clean.

You may want to read this article on how to handle identity theft.
You may also want to read this article regarding preventing of identity theft.

This computer can still be cleaned, however, I cannot guarantee that it will be 100% safe even after disinfection.

Please read When Should I Format, How Should I Reinstall.

I will proceed assuming you wish to disinfect. If you want to do a reinstall, reply back saying so.


Download and Run SDFix
You can find complete instructions on running SDFix in the link below:
http://www.bleepingcomputer.com/forums/t/131299/how-to-use-sdfix/

SDfix is for Windows 2000 and Windows XP only,
  • Download SDfix setup onto your desktop.
  • Run the installer. Leave the install location at your system root.
  • After the install, boot into Safe Mode.
  • Click your Start Menu. Click Run. Type in c:\sdfix\runthis.bat. Hit OK.
  • The prompt window will open. Type Y and hit Enter.
  • Wait for the scan to finish.
  • You will be prompted to restart. Press anykey to do so. Allow Sdfix to boot the computer into normal boot.
  • At reboot, the prompt window will pop-up, along with a log (\rapport.txt) shortly after. Copy the contents of the log back in your next reply.
How to Boot into Safe Mode
Print out all intructions to be carried out in Safe Mode, or save them onto your desktop as you will not be able to access the forum where you are recieveing help.

If you are unfimiliar with the boot process, please jot down the boot instructions.
  • Shutdown your computer.
  • Press the power on button.
  • Wait for your computer to beep.
  • After hearing the beep, hit the F8 key repeatedly until you see a selection screen.
  • Use your arrow keys to navigate the highlight to Safe Mode.
  • Hit Enter.
  • You will now be asked to choose your operating system. Again, use the arrow keys to select Microsoft Windows XP, if the highlight was not already on it.
  • Hit Enter.
Your computer will proceed to booting into Safe Mode. During the boot process, you may see random code go past your screen. Simply wait for it to pass. Your computer should boot like usually, except with Safe Mode written in the corners of your screen. Your screen may also appear to be a different size because the video drivers are not loaded properly in Safe Mode.

After the boot, you will be asked whether you wish to use system restore, or to continue to Safe Mode. Select OK to choose Safe mode.


Install Antivirus
An anti-virus is essential in keeping your computer safe while surfing the Internet. I see that you have Adware and Windows Defender, but an antivirus is still needed.

Please install a free anti-virus program from one of the trusted venders below:Install HijackThis in a Permanent Location
You have HijackThis running from your desktop. The backups it creates are then easily deleted. Please delete the copy you have and install HijackThis.
  • Download the installer for the new version HERE onto your desktop and double click it.
  • You may be asked for confirmation for running an executable file. Select Run.
  • You will be asked choose the install location. Please leave it at the default:
    C:\Program Files\Trend Micro\HijackThis.
  • Select Install.
  • The installation process should only take a few seconds. A shortcut named HijackThis will be created on your desktop so there will be no need to access the HijackThis program directly. The HijackThis window will pop-up after the installation. Close it for now.
Download and Run RSIT
  • Download random's system information tool (RSIT) by random/random from here and save it to your desktop.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open. Please post the contents of both
    log.txt (< and
    info.txt (<
------------------
Please post back with:
-the SDFix log (C:\Rapport.txt)
-the RSIT logs (C:\rsit\log.txt) (C:\rsit\info.txt)

Also comment on how your computer is running. Are you still experiencing problems? If so describe them.

With Regards,
The Panda

#4 Shaba

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Posted 08 September 2008 - 01:38 AM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team
a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.
Microsoft MVP Consumer Security
Posted Image

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