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Can't Run All Programs


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#1 Bilguun

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Posted 02 September 2008 - 03:13 AM

Hi
A few days ago my internet download speed slowed down almost by two thirds but my upload speed remained the same. I thought it was an ISP problem but after that I suddenly couldn't run any programs and an error messege appeared whenever I tried. I also couldn't use the Run command and use the Internet. System Restore wouldn't work when logged on too. So I used HP recovery tool, which you select to use when booting, so I was at least able to use System Restore from that tool and restored my laptop to "two days ago". OS seemed to work OK after that, except some programs which wouldn't start or work strangely. I tried to run Bitdefender Antivirus but it seemed to not work too. So I reinstalled, updated and ran a Deep System Scan but couldn't find any viruses or spyware. I also reinstalled my Ad-Aware and ran a full san with updated definitions with no threat results. Only suspicious activity I know of was a message from Ad-Watch which would pop-up now and then with "svchost.exe is trying to modify registry ..." Ad-Watch didn't show from which directory the svchost.exe was so I let it be (I always told it to block the svchost.exe). After a day I booted my computer, launched some applications and all of sudden all applications started not to open and I wasn't able to launch anything, only applications which were open before the problem started were active. Fortunately Ad-aware and Bitdefender were open and I ran a deep system scan on both of them with no results.
With no other option I ran the HP Recovery tool again and restored to "7 days ago". After the restore had completed my internet download speed had been very good for a few minutes but slowed down again. I downloaded Kaspersky Internet Security 2009 trial, updated it and run a full scan, still nothing came out. My internet speed is really slow now and I believe the above mentioned problem will start again after few days or hours.
Fortunately I found bleepingcomputer.com of which I have heard high words on other sites. I am almost sure I have an infection. Please help me get rid of it. Thank You in advance.

P.S. This problem is happenning on HP Pavilion dv2890nr running Windows Vista (Downloaded and installed all updates I believe) with KIS 2009 trial and Ad-Aware 2008 Pro (both updated).

Edited by Bilguun, 02 September 2008 - 03:21 AM.


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#2 rigel

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Posted 02 September 2008 - 06:59 AM

Hi Bilguun,

Welcome to BleepingComputer. Let's start with a Malwarebytes scan...

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 Bilguun

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Posted 03 September 2008 - 07:04 PM

Hi
I have run both full and quick scans with total of 4 infections found. I found 2 registry key infections infected by Trojan.Vundo at directories
HKEY_CURRENT_USER\SOFTWARE\Microsoft\rdfa
HKEY_CURRENT_USER\SOFTWARE\Microsoft\contim
I have to say I am very impressed with Malwarebytes since all of these infections weren't found by both Kaspersky and Bitdefender.
I also found Trojan.Downloader and Trojan.Agent but those were found in really old files of mine and considering I haven't even looked at them for about a year, I believe those weren't the cause of my problem.
My computer is running normal and my internet speed turned out to be an ISP problem after all. But I'm still not confident whether my system will show those error messages after few days. Is Trojan.Vundo able to disable all programs from launching and block internet?

#4 rigel

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Posted 03 September 2008 - 08:00 PM

Hi Bilgunn,

Please update Malwarebytes and run another quick scan. Please post the log created. Thanks!

Is Trojan.Vundo able to disable all programs from launching and block internet?


You really would be suprised what malware can do. It can steal banking information, log your keystrokes, and disable programs and screw up internet connections. The malware community has consistantly made efforts to make removal of some infections nearly impossible. It mostly revolves around the mighty dollar. If you buy a rouge program, or lose your banking info - they benefit.

I'll step off my soap box now :thumbsup:

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 Bilguun

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Posted 04 September 2008 - 06:22 AM

Thank You for all your support
My latest scan log
Malwarebytes' Anti-Malware 1.26
Database version: 1112
Windows 6.0.6001 Service Pack 1

08.09.04 19:18:54
mbam-log-2008-09-04 (19-18-54).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 293219
Time elapsed: 2 hour(s), 11 minute(s), 9 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
I haven't encountered any problems since the last restore. Everything seems normal again. I'll keep this topic updated if any problem appears. By the way do you think my OS is OK now?
Thank You again!

#6 Bilguun

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Posted 04 September 2008 - 06:25 AM

This is my first scan log
Malwarebytes' Anti-Malware 1.26
Database version: 1107
Windows 6.0.6001 Service Pack 1

08.09.03 21:44:31
mbam-log-2008-09-03 (21-44-31).txt

Scan type: Quick Scan
Objects scanned: 45748
Time elapsed: 3 minute(s), 31 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\rdfa (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\contim (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#7 rigel

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Posted 04 September 2008 - 08:10 AM

Hi Bilgunn,

Your latest scan looks good but... Let's see if anything is still lurking.

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#8 Bilguun

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Posted 06 September 2008 - 04:39 AM

SUPERAntiSpyware Scan Log
I am amazed how well these threats can be hidden.


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 09/06/2008 at 00:15 AM

Application Version : 4.21.1004

Core Rules Database Version : 3557
Trace Rules Database Version: 1545

Scan type : Complete Scan
Total Scan Time : 01:37:41

Memory items scanned : 215
Memory threats detected : 0
Registry items scanned : 8749
Registry threats detected : 0
File items scanned : 257032
File threats detected : 14

BearShare File Sharing Client
C:\PROGRAM FILES\BEARSHARE APPLICATIONS\BEARSHARE\BEARSHARE.EXE

Adware.Tracking Cookie
C:\Users\Bilguun\AppData\Roaming\Microsoft\Windows\Cookies\bilguun@www.pornplays[4].txt
C:\Users\Bilguun\AppData\Roaming\Microsoft\Windows\Cookies\Low\bilguun@2o7[1].txt
C:\Users\Bilguun\AppData\Roaming\Microsoft\Windows\Cookies\Low\bilguun@ad.yieldmanager[2].txt
C:\Users\Bilguun\AppData\Roaming\Microsoft\Windows\Cookies\Low\bilguun@ad2.bbmedia[1].txt
C:\Users\Bilguun\AppData\Roaming\Microsoft\Windows\Cookies\Low\bilguun@advertising[2].txt
C:\Users\Bilguun\AppData\Roaming\Microsoft\Windows\Cookies\Low\bilguun@apmebf[1].txt
C:\Users\Bilguun\AppData\Roaming\Microsoft\Windows\Cookies\Low\bilguun@at.atwola[1].txt
C:\Users\Bilguun\AppData\Roaming\Microsoft\Windows\Cookies\Low\bilguun@atwola[2].txt
C:\Users\Bilguun\AppData\Roaming\Microsoft\Windows\Cookies\Low\bilguun@doubleclick[1].txt
C:\Users\Bilguun\AppData\Roaming\Microsoft\Windows\Cookies\Low\bilguun@media6degrees[1].txt
C:\Users\Bilguun\AppData\Roaming\Microsoft\Windows\Cookies\Low\bilguun@mediaplex[2].txt
C:\Users\Bilguun\AppData\Roaming\Microsoft\Windows\Cookies\Low\bilguun@statcounter[1].txt
C:\Users\Bilguun\AppData\Roaming\Microsoft\Windows\Cookies\Low\bilguun@tribalfusion[2].txt

#9 rigel

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Posted 06 September 2008 - 10:07 AM

Almost done...

Run one last scan with Malwarebytes. Be sure to update! Post the log and hopefully we will see 0 infections.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#10 Bilguun

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Posted 07 September 2008 - 05:00 AM

Apparently no threats

My last scan log

Malwarebytes' Anti-Malware 1.26
Database version: 1120
Windows 6.0.6001 Service Pack 1

08.09.07 17:43:43
mbam-log-2008-09-07 (17-43-43).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 319433
Time elapsed: 2 hour(s), 14 minute(s), 13 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Thank You!

#11 rigel

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Posted 07 September 2008 - 07:49 PM

Looking gooood!

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Take care Bilguun - Safe Surfing!

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#12 Bilguun

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Posted 08 September 2008 - 01:44 AM

Thank You
Such a great community! I have no words to express my gratitude.

#13 rigel

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Posted 08 September 2008 - 08:09 AM

From myself and the BC family... You are welcome!

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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