Posted 01 September 2008 - 05:42 PM
I'm helping to fix a friends PC but have become a bit stuck. A piece of malware called antivirxp08 seems to be stuck. I've tried to remove it from add/remove programs and have tried to download various adware programs including adaware, superantispyware, atf cleaner and sbybot (all recommended at different points on other threads) The downloads took far longer than they should and the downloads were really unstable, ie windows closing and downloads hanging for no apparent reason. None of the software will open.
I've also tried to install hijack this. Same story as the other programs in that it downloads eventually but wont run. I even tried to move hijack this from my own PC by burning it to a CD but it appears there is some data waiting to be written to CD on the faulty machine.
I got atf cleaner to work in safe mode. - no difference though.
I've got a window on the faulty PC desktop saying it's a windows warning message that seems to be part of the malware.
I've also seen a blue screen with an error along the lines of unexpected kernal tap and another saying bad pool header with 'tcpsr.sys - ........ etc at the bottom.
Any ideas how I can get round this? Am I looking at wiping the hard drive?
Thanks for any advice offered