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Getting Rid Of Macro Viruses


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#1 saphy014

saphy014

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Posted 01 September 2008 - 12:43 PM

Whenever I try to open a saved Word document (or even a PowerPoint), the file doesn't open and I get the following message:

"The file ____ is not available.
You may be encountering this message because an anti-virus program is not allowing the file to open. This can be caused by one of two conditions. Either the anti-virus program needs to be updated (due to a compatability problem with this application) or there is a virus in the file but the anti-virus program cannot properly remove or process the virus it has found....etc."

Then when I close the document, I get the following message:
"The file Normal already exists. Do you want to replace the existing file?"

I've tried deleting the file. I've restarted my computer, deleted "normal.dot" through my computer's search engine, and then opening word. I've tried renaming the file to "normal.old", and followed the instructions after that like I found on a website.
Also, I went to Tools > Macro > Macros and gone to the "Macros in" list, clicked "All active templates and documents", but there weren't any macros listed there.

I tried using the Macro Organizer, and there weren't any macros listed there either.

Many websites suggested that I open the file through MS word and then hold shift before opening it. When I try this, it just says that the file isn't available.

Oh, and I'm running on Windows Vista.

Is there anything I'm doing wrong? What can I do to resolve my problem and get MS Word back to normal?

Thanks.

Edited by saphy014, 01 September 2008 - 11:19 PM.


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