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Help Please!


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7 replies to this topic

#1 mds3026

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Posted 01 September 2008 - 07:11 AM

Hi there,
Can somebody please help me?
I am currently running Windows XP professional v2002 SP3.

My Virus Guard says that I have two files that have a virus but can not be cleaned. These are :-
C:\Documents and Settings\mds\Local Settings\Temporary Internet Files\Content.IE5\FPHN65YI\tgp[1].htm => tgp[1].htm.Vir
and
C:\Documents and Settings\mds\Local Settings\Temporary Internet Files\Content.IE5\VQUD6R5H\Wnd3dnY5ai1zM29BQUNEYldBc0FBQUM1[1].php => Wnd3dnY5ai1zM29BQUNEYldBc0FBQUM1[1].php.Vir

I have also been having trouble trying to connect to the Internet and I believe that these virus's may be the cause. I have to start/stop Internet explorer a number of times (5/6 or more) before it will eventually connect.

I really would appreciate any help.

Thanks
:thumbsup:

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#2 quietman7

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Posted 01 September 2008 - 07:29 AM

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#3 mds3026

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Posted 01 September 2008 - 09:57 AM

Hi Quiteman,

I have done as asked and the details of the log are below.

Thank you. :thumbsup:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 09/01/2008 at 03:32 PM

Application Version : 4.20.1046

Core Rules Database Version : 3541
Trace Rules Database Version: 1530

Scan type : Complete Scan
Total Scan Time : 01:02:16

Memory items scanned : 187
Memory threats detected : 0
Registry items scanned : 4518
Registry threats detected : 0
File items scanned : 37757
File threats detected : 1

Malware.SpywareNuker
C:\WINDOWS\SYSTEM32\DRIVERS\PSHOOK11.SYS

#4 quietman7

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Posted 01 September 2008 - 12:56 PM

How is your computer running now? Any more reports/signs of infection?

Edited by quietman7, 01 September 2008 - 01:03 PM.

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#5 mds3026

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Posted 02 September 2008 - 01:49 AM

Hi there,

The virus seems to have gone thank you, but I still have problems getting into Internet explorer.
I can connect to msn with no problems and I also get windows explorer start up (through msn). It is when I try to use the ie icon or when trying to get to a site through the windows explorer it doesnt work.

Again any help would be appreciated.
:thumbsup:

#6 quietman7

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Posted 02 September 2008 - 06:52 AM

The virus seems to have gone

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
If you are having trouble logging into a website or Internet Explorer is behaving oddly, see:
"It's not always malware: How to fix the top 10 Internet Explorer issues".
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#7 mds3026

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Posted 03 September 2008 - 04:32 AM

Thank you for all your help.
Everything seems to be a lot better now.

Thanks

#8 quietman7

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Posted 03 September 2008 - 07:24 AM

You're welcome.

For Tips to protect yourself against malware and reduce the potential for re-infection, be sure to read:
• "Simple and easy ways to keep your computer safe".
• "How did I get infected?, With steps so it does not happen again!".
• "Best Practices - Internet Safety for 2008".
• "Hardening Windows Security - Part 1 & Part 2".
• "IE Recommended Minimal Security Settings" - "How to Secure Your Web Browser".

• Avoid gaming sites, underground web pages, pirated software sites, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.
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