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#1 Highlygifted

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Posted 31 August 2008 - 10:30 PM

I've been assigned to fix a computer for a friend, and so far, I've narrowed down a list of problems. I brought it home to continue, but now none of the mouses I use will register. Then there's the other problems.

It's split into 3 accounts, 2 have these problems-
Can't drag/drop/cut/paste/delete icons or folders.
Background and taskbar vanishes on startup. (Solved with starting a new explorer.exe)
No internet
hijackthis can't run
Runs very slowly.

I recall dealing with something similar before, I think it was Vundo, but I'm not too sure. Can anyone help me with this?

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#2 quietman7

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Posted 01 September 2008 - 08:19 AM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
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#3 Highlygifted

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Posted 01 September 2008 - 09:45 AM

Not to be rude, but I wonder if you could help me with my 2 other issues first, such as my mouses not registering, or the fact that it can't connect to the internet. The internet problem isn't too bad, since I can just burn Malwarebytes onto a CD.

#4 quietman7

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Posted 01 September 2008 - 12:35 PM

In many cases, performing a scan with MBAM and removing infected files will restore your Internet connection so that should be your first priority.

I'm not sure what you mean by "mouses not registering".
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#5 Highlygifted

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Posted 01 September 2008 - 08:15 PM

Meaning, the mouses I plug in won't work, but they work fine on my regular computer.

#6 Highlygifted

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Posted 05 September 2008 - 07:57 PM

Nevermind, I was able to fix the mouse problem. Whenever I try to run Malwarebytes, this comes up- Runtime Error 372, Failed to load control vbalgrid from vbalgrid6.ocx
What now? Also, the taskbar is gone, and starting the explorer.exe process only gets the desktop icons back up.

Edited by Highlygifted, 05 September 2008 - 07:57 PM.


#7 quietman7

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Posted 05 September 2008 - 09:01 PM

Report the error to Malwarebytes Anti-Malware Support

Since we cannot use MBAM, I recommend further investigation. Before that can be done you will need you to create and post a hijackthis log.

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 9 there are instructions for downloading the HijackThis Installer and creating a log. This is an automatic setup version which will install the program in the proper location.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".
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