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#1 noidea14

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Posted 31 August 2008 - 03:16 PM

on google searches, I get jumped or redirected to different sites
i recently had my desktop hijacked and had to run Malwarebytes and removed items to fix that.
but now i have this search problem.
i have been trying to reload my Norton, but have run into Windows Installer issues that are not resolved, so i am running with now protection now and don't know what needs to be fixed first

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#2 Budapest

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Posted 31 August 2008 - 06:25 PM

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 noidea14

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Posted 31 August 2008 - 07:29 PM

Here is one of main problems during this whole process. I went to run the SuperAnitSpy install, and I get an error with Windows Installer saying that I am either in Safe Mode (which I am not) or there is a problem with Installer and to contact customer support. Previously I tried to upgrade the latest Windows installer, and during its upgrade I received an error saying it could not backup my registry key so the install of Installer failed. What do I need to do? Thanks for your help.

#4 Budapest

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Posted 31 August 2008 - 07:36 PM

You can try this free utility to re-register the Windows Installer: http://wiki.djlizard.net/Dial-a-fix#Standard_version
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 noidea14

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Posted 31 August 2008 - 07:59 PM

i ran dial-a-fix and during the fix for Windows Installer, i received the following error:

"Error-2147220991 was encountered while trying to register C:\WINDOWS\system32\msi.dll. The error text is: An event was unable to invoke any of the subscribers"

it then says to email dial-a-fix to get help. Below is the log from dial a fix:

Notes about this log:
1) "->" denotes an external command being executed, and "-> (number)" indicates
the return code from the previous command
2) Not all external command return codes are accurate, or useful
3) Sometimes commands return 0 (no error) even when they fail or crash
4) If an error occurs while registering an object, please send an email to:
dial-a-fix@DjLizard.net and include a copy of this log

DAF version: v0.60.0.24

--- System info ---
OS: Microsoft Windows XP Service Pack 3
IE version: 7.0.5730.11
MPC: 55277-OEM
CPU: Mobile Intel® Pentium® 4 CPU 2.80GHz (~2800MHz)
CPU: 2 CPU cores present
BIOS: 11/16/2004
Memory (approx): 894MB
Uptime: 22 hour(s)
Current directory: C:\Documents and Settings\Brian\Desktop\Dial-a-fix-v0.60.0.24\Dial-a-fix-v0.60.0.24
---

8/31/2008 5:48:35 PM -- Dial-a-fix : [v0.60.0.24] -- started
5:48:36 PM | Policy scan started
5:48:36 PM | Policy scan ended - no restrictive policies were found
--- Emptying temp folders ---
5:50:58 PM | Deleting C:\Documents and Settings\Brian\Local Settings\Temp...
5:50:59 PM | C:\Documents and Settings\Brian\Local Settings\Temp could not be completely emptied, please reboot and try again
5:50:59 PM | Deleting C:\WINDOWS\temp...
5:51:04 PM | C:\WINDOWS\temp has been re-created
5:51:04 PM | Deleting C:\DOCUME~1\Brian\LOCALS~1\Temp...
5:51:07 PM | C:\DOCUME~1\Brian\LOCALS~1\Temp could not be completely emptied, please reboot and try again
--- MSI ---
5:52:27 PM | Error during registration of C:\WINDOWS\system32\msi.dll - version: . The error returned is: An event was unable to invoke any of the subscribers
(-2147220991)


Any suggestions? Thanks again.

#6 noidea14

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Posted 01 September 2008 - 12:52 PM

see previous post as well:

ran a Malwarebytes scan and showed 5 malware files. see log below:

Malwarebytes' Anti-Malware 1.25
Database version: 1103
Windows 5.1.2600 Service Pack 3

10:49:49 AM 9/1/2008
mbam-log-09-01-2008 (10-49-39).txt

Scan type: Quick Scan
Objects scanned: 50343
Time elapsed: 9 minute(s), 51 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
C:\Documents and Settings\All Users\Application Data\kniribmb\cbcvylon.exe (Trojan.Downloader) -> No action taken.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\wkey (Malware.Trace) -> No action taken.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run\sro1utawww (Trojan.Downloader) -> No action taken.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\All Users\Application Data\kniribmb\cbcvylon.exe (Trojan.Downloader) -> No action taken.
C:\WINDOWS\system32\Drivers\OVRQSRUN.sys (Rootkit.Agent) -> No action taken.

#7 Budapest

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Posted 01 September 2008 - 06:14 PM

Your Malwarebytes log indicates No action taken for the items found. At the end of the scan make sure that everything is checked, and click Remove Selected.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#8 noidea14

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Posted 01 September 2008 - 08:56 PM

here is the malwarebytes log

Malwarebytes' Anti-Malware 1.25
Database version: 1103
Windows 5.1.2600 Service Pack 3

6:32:04 PM 9/1/2008
mbam-log-09-01-2008 (18-32-04).txt

Scan type: Quick Scan
Objects scanned: 50725
Time elapsed: 7 minute(s), 40 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
C:\Documents and Settings\All Users\Application Data\kniribmb\cbcvylon.exe (Trojan.Downloader) -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\wkey (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run\sro1utawww (Trojan.Downloader) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

#9 Budapest

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Posted 01 September 2008 - 10:26 PM

How's your computer behaving now?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#10 noidea14

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Posted 02 September 2008 - 12:54 PM

Same problem. I know I have read over some other forums and the Windows Installer errors related to inaccessable registry files is pretty common related to a spyware or virus attack. There seems to not be a clear solution. I hate to do it, but is a system restore my best option?

#11 Budapest

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Posted 04 September 2008 - 05:55 PM

Try the fix at Kelly's Korner.

Windows Installer Fix - #94 on the left.

Right click on it and save the .reg file to your desktop. Then, double click on the file icon (on your desktop) to merge it into your registry. You may need to reboot your computer for the changes to take affect.

With any fix like this you should create a new restore point and backup the registry first. For backing up the registry I like to use ERUNT.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#12 noidea14

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Posted 05 September 2008 - 11:05 AM

Ok, the fix for win installer seems to have worked. I was able to update the latest version of installer without any registry errors.

I went back to the last step that was blocked by this issue which was the SuperAntispyware install. This installed fine now. I rebooted in safe mode and ran the ATF cleaner and the SuperAntispyware scan . . .took forever. It found 2 files that I deleted and below is the log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 09/05/2008 at 08:03 AM

Application Version : 4.20.1046

Core Rules Database Version : 3557
Trace Rules Database Version: 1545

Scan type : Complete Scan
Total Scan Time : 04:23:00

Memory items scanned : 199
Memory threats detected : 0
Registry items scanned : 6639
Registry threats detected : 1
File items scanned : 92259
File threats detected : 1

Trojan.DNSChanger-Codec
HKU\S-1-5-21-3286180257-872268256-4193011799-1006\Software\uninstall

Trojan.Dropper/Game
C:\PROGRAM FILES\PARSONS\QUICKVERSE\QUICKVERSE\QVINSTAL.DLL


I just went to do a Google Search, and I still get the "jump" to a different web page. So, the installer issue seems to be fixed, but the jump issue is still there. What do you think? Thanks so much for your help.




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