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Internet Explorer And Norton Antivirus Hijacked

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#1 t4t3999


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Posted 30 August 2008 - 05:06 PM


I must have stumbled into some deep, dark recess of the Internet that has messed up my laptop computer. I'm running Windows XP SP2. Internet Explorer will not open at all; I am getting an error saying:

The instruction at "0x76fd10fd" referenced memory at "0x76fd10fd". The memory could not be "read".

I have tried a bunch of stuff to fix that problem -- lots of the recommended adware and spyware cleaners, installing different versions of Internet Explorer, and so forth. No joy.

Along the way, I believe it was after running Spyware Doctor or Spybot Search and Destroy -- I tried them both -- Symantec Antivirus Corporate Edition quit working. When I try to run it manually now, I get a massage saying:

An error occurred while loading savrt32.dll

I do not have any installation discs for that -- my organization installs it on computers when they give them to employees.

Internet Explorer and Symantec AntiVirus Corporate Edition are the only two programs that I have noticed not working. All the Microsoft Office stuff, for example, works fine, and the computer seems to be running OK otherwise.

I have done everything in the Preparation Guide except for Windows Update, which relies on Internet Explorer (which I cannot run).

Ad-Aware, Spybot, and Stinger didn't find much of anything -- it's a fairly new laptop so it's not to messy yet. Housecall kept bombing -- suddenly closing the Mozilla browser soon after it started scanning -- and I couldn't run Panda or BitDefender because they rely on Internet Explorer, which is hosed.

That's the summary of the situation. Hijack This log is below. I appreciate the opportunity to post in this forum and will gratefully accept any help offered by the resident experts. Thanks very much.


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:44:42 PM, on 30-Aug-08
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

(MOD EDIT:,removed HJT log per forum policy. )

Edited by boopme, 04 September 2008 - 08:40 PM.

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#2 boopme


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Posted 04 September 2008 - 08:42 PM

Hello you have an active log in the proper forum.

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

You may PM me or any BC Staff if you have questions on this...

To avoid confusion, I am closing this topic.
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