I must have stumbled into some deep, dark recess of the Internet that has messed up my laptop computer. I'm running Windows XP SP2. Internet Explorer will not open at all; I am getting an error saying:
The instruction at "0x76fd10fd" referenced memory at "0x76fd10fd". The memory could not be "read".
I have tried a bunch of stuff to fix that problem -- lots of the recommended adware and spyware cleaners, installing different versions of Internet Explorer, and so forth. No joy.
Along the way, I believe it was after running Spyware Doctor or Spybot Search and Destroy -- I tried them both -- Symantec Antivirus Corporate Edition quit working. When I try to run it manually now, I get a massage saying:
An error occurred while loading savrt32.dll
I do not have any installation discs for that -- my organization installs it on computers when they give them to employees.
Internet Explorer and Symantec AntiVirus Corporate Edition are the only two programs that I have noticed not working. All the Microsoft Office stuff, for example, works fine, and the computer seems to be running OK otherwise.
I have done everything in the Preparation Guide except for Windows Update, which relies on Internet Explorer (which I cannot run).
Ad-Aware, Spybot, and Stinger didn't find much of anything -- it's a fairly new laptop so it's not to messy yet. Housecall kept bombing -- suddenly closing the Mozilla browser soon after it started scanning -- and I couldn't run Panda or BitDefender because they rely on Internet Explorer, which is hosed.
That's the summary of the situation. Hijack This log is below. I appreciate the opportunity to post in this forum and will gratefully accept any help offered by the resident experts. Thanks very much.
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:44:42 PM, on 30-Aug-08
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal
(MOD EDIT:,removed HJT log per forum policy. )
Edited by boopme, 04 September 2008 - 08:40 PM.