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5 replies to this topic

#1 db2404


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Posted 29 August 2008 - 10:32 PM

I have a windows security alert popping up on my computer every so often saying i have this Trojan-Spy.Win32.GreenScreen file. How do I get rid of it?

Edited by rigel, 29 August 2008 - 11:01 PM.
Mod edit: Moved to a more appropriate forum XP => AII

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#2 boopme


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Posted 30 August 2008 - 11:32 AM

Hello,welcome to BC. I recommend you run this MBam scan. Also tell us your Operating system,Antivirus and spyware tools.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you have another security program like Spybot S&D, it may alert you that changes have been made. If you get such an alert, permit the program to allow the changes.
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#3 stickmen


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Posted 01 September 2008 - 02:09 AM

I have tried using MBAM (free version) on my laptop and am still getting same problem as well as www.Trojan-Spy.HTML.Bankfraud.dq.
I have also tried AVG free and SpybotSearch and Destroy - nothing works, any ideas ?

#4 iisjman07


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Posted 01 September 2008 - 02:19 AM

I recommend running Spyware Doctor 6. The free version is availbable here:

DOwnload it, and when the main window is up, click 'Smart Update' accross the top. Let it do some updates and it will probably restart spyware doctor.
When it's finished updating, run a full system scan. When it's finished, click the 'Remove Threats' button underneath the scan results. You may need to restart. If you do, do it immediately.

After you restarted (if necassery), make sure Spyware Doctor is running (to prevent further possible infections) and open up internet explorer and go to this website:
http://www.kaspersky.com/virusscanner .
It will want to install some ActiveX controls, and you must allow/install them all.
Let it run the full scan and remove anything found.

#5 stickmen


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Posted 01 September 2008 - 06:43 AM

:thumbsup: I finally seem to have killed the 2 trojans that none of my protection programs could seem to capture.
The steps I took:
1) Wait for trojan to appear then run task manager by pressing ctrl +alt + delete.
2) Go to Applictions - right click on problem task and left lick on - go to process, record image name of file and end process.
3) Go to Start, select Search and type in file name for search.
4) Left click on result name go to file and open Containing folder.
5) Move folder/file to desktop.
6) Run Malwarebytes' Anti-Malware click on More Tools tab and then run File Assassin tool.
7) Locate problem file on desk top and run tool.
8) A notification will come up advising that the file will be removed on start up - reboot computer and hey presto the troublesome trojan has gone.

#6 quietman7


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Posted 01 September 2008 - 07:47 AM

Yes, File Assassin works very well on other files MBAM does not detect.

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.

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