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Worse Case Of Anti Virus 2008


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#1 acestu

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Posted 28 August 2008 - 04:45 PM

Hi,

I have read the post about Antivirus xp 2008, I have this thing on my other computer and i have tried doing what the mod suggested, i am not having any luck because when i run malwarebytes (installed from a cd because i cant access the site) it crashes after about 25 mins when it is scanning firefox folders. I have tried scanning in normal mode and safe mode.


The computer is doing all sorts of weird things ie

The Web browser will only load google and a few other pages and when i try to go to an antivirus web site it just says cant connect
It also redirects to stupid selling sites

google also says analytic checks at the bottom left hand side when searching

The computer sometimes crashes at log in

Every so often the bubble comes up on the task bar saying i have 1164 viruses

Also every now and then i get the blue stop screen which means a restart


Could you please help me, i have pulled most of my hair out, i would just format and reinstall but i need to try and recover my files.

Cheers
Acestu

Edited by acestu, 28 August 2008 - 05:59 PM.
moved to appropiate forum


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#2 quietman7

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Posted 28 August 2008 - 05:59 PM

Please print out and follow the generic instructions for using "SmitfraudFix".
-- If you have downloaded SmitfraudFix previously, please delete that version and download it again as the tool is frequently updated!
-- If using Windows Vista be sure to Run As Administrator
  • Make sure you scroll down to Clean and perform the steps where you reboot in "Safe Mode" and run option #2.
  • The tool will go through a series of cleanup processes and automatically start the Disk Cleanup program to remove Temporary files. Wait for it to complete and Disk Cleanup to finish.
-- If the tool fails to launch from the Desktop, please move smitfraudFix.exe to the root of the system drive (usually C:\), and run it from there.

If you're using Windows 2000/XP, please print out and follow these instructions: "How to use SDFix". <- for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to re-enable you anti-virus and and other security programs before connecting to the Internet.
Note: If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, you will need to fix the policy restrictions created by this infection. Open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.
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#3 acestu

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Posted 28 August 2008 - 06:27 PM

Thanks Quietman7 , i have printed all your instructions out and downloaded the software, i will give it a go tomorrow and post my results

Thanks Again
Acestu

#4 quietman7

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Posted 28 August 2008 - 06:31 PM

Ok and good luck.
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#5 acestu

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Posted 29 August 2008 - 05:37 AM

Hi Again Quietman7


I transfered the apps to a stick drive and copied them to the desktop, then followed the instructions you gave, all seemed to go well but when finished i can only get into windows via safe mode now and if i try to get in normally then i get the logon screen enter the password and then i get a light blue screen and thats it.... Any ideas ?


Thanks
Acestu

#6 quietman7

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Posted 29 August 2008 - 06:56 AM

Please download and perform a scan with Malwarebytes Anti-Malware following the instructions provided in that link.

Note: Scanning in safe or normal mode will work but removal functions are not as powerful in safe mode. MBAM is designed to be at full power when malware is running so safe mode is not necessary when using it. In fact, it loses some effectiveness for detection & removal when used in safe mode because the program includes a driver which does not work in safe mode. For optimal removal, normal mode is recommended. If you cannot use normal mode, then perform your scan in safe mode. After reboot, click the Logs tab and copy/paste the contents of the new report in your next reply.

I'd also like to see the logs from the other scans you did.
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#7 acestu

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Posted 29 August 2008 - 02:12 PM

Hello again Quietman7

I did a scan in safe mode and it found 11 threats and i am now posting the log:


Malwarebytes' Anti-Malware 1.25
Database version: 1092
Windows 5.1.2600 Service Pack 2

19:46:24 29/08/2008
mbam-log-08-29-2008 (19-46-24).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 236455
Time elapsed: 2 hour(s), 34 minute(s), 32 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 4
Registry Data Items Infected: 0
Folders Infected: 26
Files Infected: 17

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\MozillaPlugins\@videoegg.com/publisher,version=0.2.0 (Adware.VideoEgg) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\MozillaPlugins\@videoegg.com/updater,version=0.2.0 (Adware.VideoEgg) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\lphcllpj0e7da (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Control Panel\Desktop\originalwallpaper (Hijack.Wallpaper) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Control Panel\Desktop\convertedwallpaper (Hijack.Wallpaper) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Control Panel\Desktop\scrnsave.exe (Hijack.Wallpaper) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Documents and Settings\Acestu\Application Data\rhcglpj0e7da (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Acestu\Application Data\rhcglpj0e7da\Quarantine (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Acestu\Application Data\rhcglpj0e7da\Quarantine\Autorun (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Acestu\Application Data\rhcglpj0e7da\Quarantine\Autorun\HKCU (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Acestu\Application Data\rhcglpj0e7da\Quarantine\Autorun\HKCU\RunOnce (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Acestu\Application Data\rhcglpj0e7da\Quarantine\Autorun\HKLM (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Acestu\Application Data\rhcglpj0e7da\Quarantine\Autorun\HKLM\RunOnce (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Acestu\Application Data\rhcglpj0e7da\Quarantine\Autorun\StartMenuAllUsers (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Acestu\Application Data\rhcglpj0e7da\Quarantine\Autorun\StartMenuCurrentUser (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Acestu\Application Data\rhcglpj0e7da\Quarantine\BrowserObjects (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Acestu\Application Data\rhcglpj0e7da\Quarantine\Packages (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\VideoEgg (Adware.VideoEgg) -> Quarantined and deleted successfully.
C:\Documents and Settings\Jade\Application Data\VideoEgg (Adware.VideoEgg) -> Quarantined and deleted successfully.
C:\Documents and Settings\Jade\Application Data\VideoEgg\Updater (Adware.VideoEgg) -> Quarantined and deleted successfully.
C:\Documents and Settings\Jade\Application Data\VideoEgg\Updater\2364 (Adware.VideoEgg) -> Quarantined and deleted successfully.
C:\Documents and Settings\Joanne\Application Data\rhcglpj0e7da (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Joanne\Application Data\rhcglpj0e7da\Quarantine (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Joanne\Application Data\rhcglpj0e7da\Quarantine\Autorun (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Joanne\Application Data\rhcglpj0e7da\Quarantine\Autorun\HKCU (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Joanne\Application Data\rhcglpj0e7da\Quarantine\Autorun\HKCU\RunOnce (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Joanne\Application Data\rhcglpj0e7da\Quarantine\Autorun\HKLM (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Joanne\Application Data\rhcglpj0e7da\Quarantine\Autorun\HKLM\RunOnce (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Joanne\Application Data\rhcglpj0e7da\Quarantine\Autorun\StartMenuAllUsers (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Joanne\Application Data\rhcglpj0e7da\Quarantine\Autorun\StartMenuCurrentUser (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Joanne\Application Data\rhcglpj0e7da\Quarantine\BrowserObjects (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Joanne\Application Data\rhcglpj0e7da\Quarantine\Packages (Rogue.Multiple) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\Joanne\intelOP.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Joanne\Local Settings\Temporary Internet Files\Content.IE5\5HNQUCRZ\cstuff[1].exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Joanne\Local Settings\Temporary Internet Files\Content.IE5\83L46BHK\proxit[1].exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Joanne\Local Settings\Temporary Internet Files\Content.IE5\G1LV87OH\scom[1].exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Joanne\Local Settings\Temporary Internet Files\Content.IE5\Q7HU3J73\IMSP[1].exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Joanne\My Documents\Downloads\Game,Software - CD keys\sony keygen.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\Joanne\My Documents\Downloads\Game,Software - CD keys\sony multi keygen.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\WLA3K52R\sysftp[1].exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{A43868A0-2CCE-4800-9797-068ACA475F7C}\RP0\A0006059.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{A43868A0-2CCE-4800-9797-068ACA475F7C}\RP0\A0006060.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{A43868A0-2CCE-4800-9797-068ACA475F7C}\RP0\A0006061.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\VideoEgg\user.dat (Adware.VideoEgg) -> Quarantined and deleted successfully.
C:\Documents and Settings\Jade\Application Data\VideoEgg\Updater\updater.ver (Adware.VideoEgg) -> Quarantined and deleted successfully.
C:\Documents and Settings\Jade\Application Data\VideoEgg\Updater\2364\libcurlve.dll (Adware.VideoEgg) -> Quarantined and deleted successfully.
C:\Documents and Settings\Jade\Application Data\VideoEgg\Updater\2364\updater.dll (Adware.VideoEgg) -> Quarantined and deleted successfully.
C:\Program Files\Mozilla Firefox\setupapi.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\tdssserf.dll (Trojan.Agent) -> Quarantined and deleted successfully.


I hope you can do something with this


Thanks again
Acestu

#8 quietman7

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Posted 29 August 2008 - 02:20 PM

Rescan again with MBAM (Quick Scan) in normal mode if you can and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

It appears you one of the detected files you had was related to a nasty rootkit component. Rootkits and backdoor Trojans are very dangerous because they use advanced techniques (backdoors) as a means of accessing a computer system that bypasses security mechanisms and steal sensitive information which they send back to the hacker. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoor Trojans and rootkits as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge.

If your computer was used for online banking, has credit card information or other sensitive data on it, you should immediately disconnect from the Internet until your system is cleaned. All passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. They should be changed by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Although the rootkit has been identified and may be removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because this malware has been removed the computer is now secure. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:

"When should I re-format? How should I reinstall?"
"Help: I Got Hacked. Now What Do I Do?"
"Where to draw the line? When to recommend a format and reinstall?"
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#9 acestu

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Posted 29 August 2008 - 02:35 PM

Yes dont know what to do then really because i still cant boot into normal mode, it just stays on the light blue screen, is there some sort of bootfix software i can try ?

Cheers
Acestu

#10 quietman7

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Posted 29 August 2008 - 02:44 PM

This infection will require further investigation and probably the use of more powerful tools than we recommend in this forum. Before that can be done you will need you to create and post a hijackthis log.

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 9 there are instructions for downloading the HijackThis Installer and creating a log. This is an automatic setup version which will install the program in the proper location.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".
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#11 acestu

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Posted 29 August 2008 - 04:09 PM

Thanks for all your help m8, but i have just booted from ERD Commander and moved the locked folders and docs to a save folder on my desktop, burning them to dvd now, then i am going to backup my drivers with driver magician, then format c:\ and reinstall os , i think its for the best now as your links suggest, thanks for everything though youve been a star.


Cheers
Acestu

P.S i have got to move the locked folders because i can only log on as 1 user

Edited by acestu, 29 August 2008 - 04:15 PM.


#12 quietman7

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Posted 29 August 2008 - 06:33 PM

That's the decision I would have made if this were my system.

Some types of malware can result in a system so badly damaged that a Repair Install will NOT help!. Reinstalling Windows without first wiping the entire hard drive with a repartition and/or format will not remove the infection. The reinstall will only overwrite the Windows files. Any malware on the system will still be there afterwards. Starting over by wiping your drive, reformatting, and performing a clean install of the OS removes everything and is the safest action.

In case you need help with this, please review "How to partition and format a hard disk in Windows XP".

These links include step by step instructions:
"Clean Install Windows XP".
"Reformat & Clean Install Windows XP or Vista".
"XP Clean Install Interactive Setup".
"Windows Vista Clean Install".

Reformatting a hard disk deletes all data. You can back up all your important documents, data files and photos. The safest practice is not to backup any autorun.ini or .exe files because they may be infected. Some types of malware can infect .exe files. Other types may disguise itself by adding and hiding an extension to the existing extension of a file so be sure you take a close look at the full name. After reformatting, as a precaution, make sure you scan these files with your anti-virus prior to copying them back to any partition on your hard drive. Don't forget you will have to go to Microsoft Update and apply all Windows security patches after reformatting.

Also see "How to keep your Windows XP activation after clean install"

If you need additional assistance with reformatting, you can start a new topic in the Windows XP Home and Professional forum.
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