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HijackThis Log: IE keeps throwing error


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#1 cltan

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Posted 22 April 2005 - 06:15 AM

Please help to analyse this HJT log where the computer keeps encountering error while trying to access the Internet.
Thanks.

Logfile of HijackThis v1.99.1
Scan saved at 4:31:16 PM, on 4/8/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Documents and Settings\Eunice\Desktop\HijackThis.exe

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [anvshell] anvshell.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\NeroCheck.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [USSShReg] C:\PROGRA~1\ULEADS~1\ULEADP~1\SSaver\Ussshreg.exe /r
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
O4 - HKLM\..\Run: [AME_CSA] rundll32 amecsa.cpl,RUN_DLL
O4 - HKLM\..\Run: [Microsoft IntelliType Pro] "C:\Program Files\Microsoft Hardware\Keyboard\speedkey.exe"
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [UMonit] C:\WINDOWS\System32\umonit.exe
O4 - HKLM\..\Run: [mmtask] C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Windows Processe Manager] mspn32.exe
O4 - HKLM\..\Run: [winservit] cassl.exe
O4 - HKLM\..\Run: [CTRegRun] C:\WINDOWS\CTRegRun.EXE
O4 - HKLM\..\Run: [winzip] winzip.exe
O4 - HKLM\..\Run: [Microsoft PCI Manager] mspci.exe
O4 - HKLM\..\Run: [SDKcore Update Components2] SDKC0R3.exe
O4 - HKLM\..\RunServices: [Windows Processe Manager] mspn32.exe
O4 - HKLM\..\RunServices: [winservit] cassl.exe
O4 - HKLM\..\RunServices: [winzip] winzip.exe
O4 - HKLM\..\RunServices: [Microsoft PCI Manager] mspci.exe
O4 - HKLM\..\RunServices: [SDKcore Update Components2] SDKC0R3.exe
O4 - HKCU\..\Run: [Windows Processe Manager] mspn32.exe
O4 - HKCU\..\Run: [winservit] cassl.exe
O4 - HKCU\..\Run: [winzip] winzip.exe
O4 - HKCU\..\Run: [Microsoft PCI Manager] mspci.exe
O4 - HKCU\..\Run: [SDKcore Update Components2] SDKC0R3.exe
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
O4 - HKCU\..\RunServices: [Windows Processe Manager] mspn32.exe
O4 - HKCU\..\RunServices: [Microsoft PCI Manager] mspci.exe
O4 - HKCU\..\RunServices: [SDKcore Update Components2] SDKC0R3.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Ulead Acquire Fast.lnk = C:\Program Files\Ulead Systems\Ulead Photo Assistant\UATRAY.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_06\bin\npjpi142_06.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_06\bin\npjpi142_06.dll
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {11111111-1111-1111-1111-111191113457} - file://c:\ied_s7.cab
O16 - DPF: {11111111-1111-1111-1111-511111193457} - file://c:\x.cab
O16 - DPF: {11111111-1111-1111-1111-511111193458} - file://c:\x.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://appldnld.m7z.net/content.info.apple...iTunesSetup.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1103267790560
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} - http://messenger.msn.com/download/msnmesse...pdownloader.cab
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe

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#2 Grinler

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Posted 23 April 2005 - 12:32 AM

I need to get samples of some of your files. Please create a folder called c:\submit. Now copy the following files into that directory:

O4 - HKLM\..\Run: [SDKcore Update Components2] SDKC0R3.exe
O4 - HKLM\..\Run: [winservit] cassl.exe

To copy the files simply navigate to the directory they are in and right click on them and then click on copy. Then paste these files into the c:\submit directory. Once the files are all copied I need you to zip the folder and rename submit.zip to yourmembername.zip (for example grinler.zip). If you are using XP or ME right-click on the folder and click on the Send To option and then send it to a compressed folder. You will now see a file called submit.zip. If you are using another version of Windows, please download a program called Winzip and zip it using that. Then go to http://www.bleepingcomputer.com/submit-malware.php fill in the required fields, and browse to the file. Then click on the Send File button.




Print out these instructions and then close all windows including Internet Explorer.

Then I want you to fix some of those entries. Please do the following:

Please make sure that you can view all hidden files. Instructions on how to do this can be found here:

How to see hidden files in Windows

Run Hijackthis again, click scan, and Put a checkmark next to each of these. Then click the Fix button:

O4 - HKLM\..\Run: [anvshell] anvshell.exe
O4 - HKLM\..\Run: [Windows Processe Manager] mspn32.exe
O4 - HKLM\..\Run: [winservit] cassl.exe
O4 - HKLM\..\Run: [winzip] winzip.exe
O4 - HKLM\..\Run: [Microsoft PCI Manager] mspci.exe
O4 - HKLM\..\Run: [SDKcore Update Components2] SDKC0R3.exe
O4 - HKLM\..\RunServices: [Windows Processe Manager] mspn32.exe
O4 - HKLM\..\RunServices: [winservit] cassl.exe
O4 - HKLM\..\RunServices: [winzip] winzip.exe
O4 - HKLM\..\RunServices: [Microsoft PCI Manager] mspci.exe
O4 - HKLM\..\RunServices: [SDKcore Update Components2] SDKC0R3.exe
O4 - HKCU\..\Run: [Windows Processe Manager] mspn32.exe
O4 - HKCU\..\Run: [winservit] cassl.exe
O4 - HKCU\..\Run: [winzip] winzip.exe
O4 - HKCU\..\Run: [Microsoft PCI Manager] mspci.exe
O4 - HKCU\..\Run: [SDKcore Update Components2] SDKC0R3.exe
O4 - HKCU\..\RunServices: [Windows Processe Manager] mspn32.exe
O4 - HKCU\..\RunServices: [Microsoft PCI Manager] mspci.exe
O4 - HKCU\..\RunServices: [SDKcore Update Components2] SDKC0R3.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {11111111-1111-1111-1111-111191113457} - file://c:\ied_s7.cab
O16 - DPF: {11111111-1111-1111-1111-511111193457} - file://c:\x.cab
O16 - DPF: {11111111-1111-1111-1111-511111193458} - file://c:\x.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://appldnld.m7z.net/content.info.apple...iTunesSetup.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1103267790560

Reboot your computer into Safe Mode

Then delete these files or directories (Do not be concerned if they do not exist)

c:\windows\system32\anvshell.exe
c:\windows\system32\cassl.exe
c:\windows\system32\winzip.exe
c:\windows\system32\mspn32.exe
c:\windows\system32\mspci.exe
c:\windows\system32\SDKC0R3.exe
c:\ied_s7.cab
c:\x.cab
c:\x.cab

Reboot your computer to go back to normal mode and post a new log.

#3 cltan

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Posted 24 April 2005 - 09:40 PM

The 2 requested files have been sent. Ignore the first submission as I have included the wrong file.

On the deleting files part, I could not find c:\windows\system32\anvshell.exe and c:\x.cab on the computer.

New HJT log as follows:

Logfile of HijackThis v1.99.1
Scan saved at 10:34:32 AM, on 4/25/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\System32\wdfmgr.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
C:\WINDOWS\System32\rundll32.exe
C:\Program Files\Microsoft Hardware\Keyboard\speedkey.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\System32\umonit.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\CTRegRun.EXE
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\WINDOWS\System32\NotifyPhoneBook.exe
C:\Program Files\Ulead Systems\Ulead Photo Assistant\UATRAY.EXE
C:\Program Files\Creative\Product Registration\English\InetReg.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Documents and Settings\Eunice\Desktop\ChengLan\HijackThis.exe

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\NeroCheck.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [USSShReg] C:\PROGRA~1\ULEADS~1\ULEADP~1\SSaver\Ussshreg.exe /r
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
O4 - HKLM\..\Run: [AME_CSA] rundll32 amecsa.cpl,RUN_DLL
O4 - HKLM\..\Run: [Microsoft IntelliType Pro] "C:\Program Files\Microsoft Hardware\Keyboard\speedkey.exe"
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [UMonit] C:\WINDOWS\System32\umonit.exe
O4 - HKLM\..\Run: [mmtask] C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [CTRegRun] C:\WINDOWS\CTRegRun.EXE
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Ulead Acquire Fast.lnk = C:\Program Files\Ulead Systems\Ulead Photo Assistant\UATRAY.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_06\bin\npjpi142_06.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_06\bin\npjpi142_06.dll
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} - http://messenger.msn.com/download/msnmesse...pdownloader.cab
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe

#4 Grinler

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Posted 25 April 2005 - 12:41 AM

Looks good to me..how does it feel to you?

#5 cltan

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Posted 25 April 2005 - 05:40 AM

Very good!! I can now surf the web without crashing. Thank you so much. :thumbsup:

#6 Grinler

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Posted 25 April 2005 - 10:03 AM

Your log is clean! Great job!

Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and reenable system restore to make sure there are no infected files found in a restore point.

You can find instructions on how to enable and reenable system restore here:

Managing Windows Millenium System Restore

or

Windows XP System Restore Guide

Renable system restore with instructions from tutorial above


Next,

This process will clean out your Temp files and your Temporary Internet Files. Please do both steps:

Step 1:Delete Temp Files
To clean out your temp files, click on Start and then run, and type %temp% and press the ok button.

This should open up the temp directory that your machine uses. Please delete all files that are found there. If you get an error when deleting a file, skip that file and delete all the others. If you had trouble deleting a file, reboot into Safe Mode and follow this step again. You should now be able to delete all the files.

Step 2: Delete Temporary Internet Files
Now I want you to open up Internet Explorer, and click on the Tools menu and then Internet Options. At the General tab, which should be the first tab you are currently on, click on the Delete Files button and put a checkmark in Delete offline content. Then press the OK button. This may take quite a while, so do not be alarmed with how long it takes. When it is done, your Temporary Internet Files will now be deleted.

Finally, and definitely the MOST IMPORTANT step, click on the following tutorial and follow each step listed there:

Simple and easy ways to keep your computer safe and secure on the Internet


Glad I was able to help.




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