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Boot Issue


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6 replies to this topic

#1 IainFlockton

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Posted 28 August 2008 - 10:59 AM

Upon booting my parents PC today, there was a bit of an error. I googled the problem, and found a description of the exact problem I'm having, but not the solution, so I'll just ahead and post that rather than try to explain it myself.

"I get the windows welcome screen and then a bright blue screen without desktop functionality. This does not appear to be the well known 'blue screen of death' but a bright royal blue colour with the cursor and mouse working OK with no desktop icons. I can do a control/alt/delete which brings up the task manager but no other key commands."

I can boot into safe mode, and have done. I've run Spybot S&D, and MSconfig to disbale the startup processes. I've also tried a System restore, but all of these have been fruitless.

Anybody got any ideas?

Cheers,
Iain

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#2 usasma

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Posted 28 August 2008 - 11:33 AM

When you bring up Task Manager, try it's File menu and select New Task... Then type in "explorer.exe" (without the quotes) and press Enter. Does your Desktop show up now? If not, what happens? Are there any particular error messages? Does explorer.exe pop up in your Processes tab (in Task Manager) and then disappear?
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 IainFlockton

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Posted 28 August 2008 - 11:52 AM

Hi, thanks for the reply!

Unfortunately, that doesn't bring up the desktop, it just produces the following error message;

"Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."

#4 usasma

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Posted 28 August 2008 - 04:46 PM

Can you access Safe Mode with Networking? If so, try a couple of these free, online scans (to ensure that nothing has corrupted your currently installed protection):

(Be advised that some of these scanners will pickup things in "quarantine" from other anti-virus programs - so review the results carefully)

http://housecall.trendmicro.com
http://www.pandasecurity.com/homeusers/solutions/activescan/
http://www.kaspersky.com/virusscanner Scan Only - no removal
http://www.bitdefender.com/scan8/ie.html
http://support.f-secure.com/enu/home/ols.shtml
http://us.mcafee.com/root/mfs/default.asp
http://onlinescan.avast.com/
http://ca.com/us/securityadvisor/virusinfo/scan.aspx
http://www.eset.com/onlinescan/



If the scans come up clean, post back and we'll work on trying to restore the system.
If the scans come back with an infection, I'd suggest posting over in the Am I Infected forum for some more expert assistance (it's located here: http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/ )
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 dbough

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Posted 28 August 2008 - 05:27 PM

Are you able to right+click on the screen? Under the Arrange Icons setting there is a checkbox to display icons. You can also check your display settings if you can right+click: Properties > Settings.

Have you made changes to your registry lately? Used any utilities that might affect your registry?
Everything has a beginning and an end. Life is just a cycle of starts and stops. There are ends we don't desire, but they're inevitable, we have to face them. It's what being human is all about. -Jet Black; Cowboy Bebop

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Well, Technically ...

#6 IainFlockton

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Posted 03 September 2008 - 11:55 AM

Sorry for the late revival! I was away for the weekend so couldn't check here, but when I came back yesterday evening, I had the intention of trying the suggestions in the previous two posts.

Anyway, longs story short, the computer now won't even boot into safe mode. It comes up with a screen, saying something along the lines of "Sorry for the inconvencience, Windows could not start.", and again offers me the safe mode options or the last known good configuration.

I have tried all the options, but they all bring me back to this point.

Any ideas?

Thanks muchly,
Iain.

#7 dbough

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Posted 03 September 2008 - 04:30 PM

Try a repair install: http://www.microsoft.com/windowsxp/using/h...ips/doug92.mspx
Everything has a beginning and an end. Life is just a cycle of starts and stops. There are ends we don't desire, but they're inevitable, we have to face them. It's what being human is all about. -Jet Black; Cowboy Bebop

-CCVP

Well, Technically ...




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