If you cannot use the Internet or download any programs, you are going to need access to another computer (family member, friend, etc) with an Internet connection. Download Malwarebytes Anti-Malware
, save it to a flash (usb, pen, thumb, jump) drive or CD, transfer it to the infected machine, then install and run the program. If you cannot transfer or install from the infected machine, try running the setup (installation) file directly from the flash drive or CD so it will install on the hard drive.
You will also need to, manually download the updates
, save and transfer them as well. After installing MBAM, just double-click on mbam-rules.exe
to install and update.
Before performing a Quick Scan
with MBAM in normal mode, please print out and follow these instructions
.Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.