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I Need Help - Hijacked Computer Alert


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#1 BassKozz

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Posted 27 August 2008 - 02:37 PM

I need help, I've got some serious issues with my computer, and I need to fix it ASAP, I've posted a thread in the "HijackThis Logs and Malware Removal" forum here: http://www.bleepingcomputer.com/forums/t/165814/cant-connect-to-sites-redirects/
But I haven't heard back from anyone, should I move the thread to this forum topic (Am I infected? What do I do?), or just wait for someone to reply to my other post?
Please help, I am desperate,
Thanks,
-BassKozz

Edited by BassKozz, 27 August 2008 - 02:37 PM.


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#2 rigel

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Posted 27 August 2008 - 03:42 PM

Hi BassKozz,

I see that you posted your log at 1:40 pm today. I'm sorry but the HJT team is very busy and has a backlog of HJT logs. I think the current wait time is 5 to 7 days. If you have an open HJT log, you cannot receive help through the forums. If you like, I can close your log and we can try to fix things here with malware scans.

Let me know what you decide.

rigel
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#3 BassKozz

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Posted 27 August 2008 - 05:34 PM

No, I'd rather leave my post with the "HJT Team", as HJT is the only application that I've been able to successfully run on my infected machine.
Thanks,
-BassKozz

#4 rigel

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Posted 27 August 2008 - 05:49 PM

I understand.

Since you have an active log, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make may cause confusion for the member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusing, I am closing this topic.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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