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Am I Infected? What Do I Do?


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#1 crispin

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Posted 25 August 2008 - 04:50 PM

:thumbsup:

Hi

Wonder if anyone can help? I recently sorted out some viruses and trojans with AVG and spybot. One of the items that was fixed was virtumonde.prx registery value with file path C:\windows\system32\shiaemip.dll.

The problem now is that when I start my machine its say " error loading C:\windows\system32\shiaemip.dll ". I just say ignore. I assume this is not normal as was wondering how I could get rid of this message when I start my machine.

Thanks in advance

Regards

Chris

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#2 boopme

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Posted 25 August 2008 - 07:42 PM

Hello follow these instructions.(with our thanks to quietman7 for the writeup)

Its not unusual to receive such an error after using specialized fix tools.

A "Cannot find...", "Could not run...", "Error loading... or "specific module could not be found" message is usually related to malware that was set to run at startup but has been deleted. Windows is trying to load this file but cannot locate it since the file was mostly likely removed during an anti-virus or anti-malware scan. However, an associated orphaned registry entry remains and is telling Windows to load the file when you boot up. Since the file no longer exists, Windows will display an error message. You need to remove this registry entry so Windows stops searching for the file when it loads.

To resolve this, download Autoruns, search for the related entry and then delete it.
Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click here if you're not sure how to do this.)
Open the folder and double-click on autoruns.exe to launch it.
Please be patient as it scans and populates the entries.
When done scanning, it will say Ready at the bottom.
Scroll through the list and look for a startup entry related to the file(s) in the error message.
Right-click on the entry and choose delete.
Reboot your computer and see if the startup error returns.
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#3 crispin

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Posted 26 August 2008 - 06:04 PM

Boopme

Thanks a lot. That sorted that issue out. Much appreciated

Thanks also to quietman7 for the write up

Regards

#4 crispin

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Posted 26 August 2008 - 06:11 PM

Hello

Please could somebody help with this.

I sorted out most of my adware, malware and trojans over the weekend with AVG and spybot.

At the moment AVG detects the trojan virus generic11 and puts it in the virus vault. Each time its detected the 3 letter extension changes. I currenlty have generic11.KDO and generic11.JSR in the vault.

The path file sits in C:\System Volume Information\restore_{F3CAB467-0DFF--45D7-AD76-A5067FF759EA}\RP911\A0455741.dll and the second one with same path except for last file whcih is A0456672.dll

Does this virus regenerate itself each time? Can I get rid of it completely?

Any help will be much apprecaited once again

Thanks in advance

Edited by crispin, 26 August 2008 - 06:19 PM.


#5 boopme

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Posted 26 August 2008 - 07:02 PM

You're welcome from both of us!!

Would you mind running this scan and posting back the log??

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#6 boopme

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Posted 26 August 2008 - 08:01 PM

I've merged the topics as we need a scan then we can fix it all.,thanks.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 crispin

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Posted 27 August 2008 - 12:53 AM

Boopme

Herewith log as requested. I have rebooted straight away as required.

Thanks

Malwarebytes' Anti-Malware 1.25
Database version: 1088
Windows 5.1.2600 Service Pack 2

06:37:09 27/08/2008
mbam-log-08-27-2008 (06-37-09).txt

Scan type: Quick Scan
Objects scanned: 90758
Time elapsed: 28 minute(s), 40 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 2
Registry Keys Infected: 12
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 11

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\system32\elugntmt.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\bygrhg.dll (Trojan.Vundo) -> Delete on reboot.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{bfd58211-4719-4f6a-956b-5672d96dd051} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{bfd58211-4719-4f6a-956b-5672d96dd051} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\rdfa (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Juan (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\contim (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\dslcnnct (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\IProxyProvider (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Track System (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\FCOVM (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\RemoveRP (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\aoprndtws (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Screensavers.com (Adware.Comet) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\744a9c80 (Trojan.Vundo.H) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\Screensavers.com (Adware.Comet) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\system32\bygrhg.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\elugntmt.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\tmtngule.ini (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\xwgpxxko.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\yyriaedm.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\ftltoffl.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Documents and Settings\Chris\Local Settings\Temporary Internet Files\Content.IE5\0BN3IS5X\kb767887[1] (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\mcrh.tmp (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\cookies.ini (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\BM7779af1c.xml (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\BM7779af1c.txt (Trojan.Vundo) -> Quarantined and deleted successfully.

#8 boopme

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Posted 27 August 2008 - 09:14 AM

Hello again. Have you made the required reboot? Some of these vundo are a bit stubborn. Please rescan and post one more log,thanks.
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#9 crispin

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Posted 27 August 2008 - 01:26 PM

Rescan done and log as requested

Thanks

Malwarebytes' Anti-Malware 1.25
Database version: 1088
Windows 5.1.2600 Service Pack 2

19:09:05 27/08/2008
mbam-log-08-27-2008 (19-09-05).txt

Scan type: Quick Scan
Objects scanned: 89732
Time elapsed: 2 hour(s), 23 minute(s), 21 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#10 quietman7

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Posted 27 August 2008 - 01:44 PM

How is your computer running now? Any more reports/signs of infection?
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#11 crispin

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Posted 27 August 2008 - 01:55 PM

Hi

All seems ok.

AVG did detect trojan generic11.jdx in file path C:\System Volume Information\restore_{F3CAB467-0DFF--45D7-AD76-A5067FF759EA}\RP911\A0456766.dll at 19:08 gmt time and put it in the virus vault.

Is this normal? Will I continue to get this when I dial into the net or does it sit on my computer and recreate itself with different extension?

Thanks for you help once again. Much appreciated

Regards

#12 quietman7

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Posted 27 August 2008 - 01:59 PM

The infected RP***\A00*****.exe/.dll file(s) identified by your scan are in the System Volume Information Folder (SVI) which is a part of System Restore. This is the feature that allows you to set points in time to roll back your computer to a clean working state. The SVI folder is protected by permissions that only allow the system to have access and is hidden by default unless you have reconfigured Windows to show it.

System Restore will back up the good as well as the bad files so when malware is present on the system it gets included in any restore points as an A00***** file. When you scan your system with anti-virus or anti-malware tools, they may detect and place these files in quarantine. When a security program quarantines a file, that file is essentially disabled and prevented from causing any harm to your system. The quarantined file is safely held there and no longer a threat. Thereafter, you can then delete it at any time.

Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.

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#13 crispin

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Posted 27 August 2008 - 03:09 PM

Thanks very much

I have done that and will onitor over the next day or so and advise of any issue

Your help is appreciated

#14 quietman7

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Posted 27 August 2008 - 04:26 PM

You're welcome.

For Tips to protect yourself against malware and reduce the potential for re-infection, be sure to read:
• "Simple and easy ways to keep your computer safe".
• "How did I get infected?, With steps so it does not happen again!".
• "Best Practices - Internet Safety for 2008".
• "Hardening Windows Security - Part 1 & Part 2".
• "IE Recommended Minimal Security Settings" - "How to Secure Your Web Browser".

• Avoid gaming sites, underground web pages, pirated software sites, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.
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