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#1 gharden2911

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Posted 26 August 2008 - 01:28 PM

Good Afternoon everyone. I'm new to the forum and I am in need of some help. I'm working on a Dell XPS computer that has Windows XP Media Center installed. I believe it has the av2009 spyware on it but I can't do anything with it unless I'm in safe mode as administrator. When I log in with one of the other three accounts, the computer just freezes shortly after logging in. I'm currently running Microsoft's Onecare online scanner. I have downloaded Spyhunter but when I try to update the definition file it tells me that I don't have a network connection. The owner of the computer bought a copy of PC-Chillen from Trend Micro but when I try to run it in safe mode I get errors saying that there's no network connection. I am able to get to Microsoft's site and other sites in safe mode but I can't get to TrendMicro site or CA. Is there a removal tool for av2009.exe.

I'm sure it's more wrong with it but I did see that icon on the desktop.

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#2 quietman7

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Posted 27 August 2008 - 12:18 PM

Please print out and follow these instructions: "How to use SDFix". <- for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to re-enable you anti-virus and and other security programs before connecting to the Internet.
If you cannot download with Safe Mode with Networking, you may need to download from another computer, save to a usb stick or cd and transfer to the infected computer.
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