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Rogue Antivirus Software! Please Help


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#1 jesse Pattinson

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Posted 25 August 2008 - 08:39 PM

If anyone could help me with this i would be really thankful. I downloaded a torrent and turns out it had a virus in it.. it installed an antivirus program called xp antivirus and its wreaking havoc. I no longer have a C drive that i can go into to delete stuff with.. i have spyware doctor that i have been running and it doesnt seem to be getting rid of it. There is also another virus program that seems to have installed itself called MS antivirus. The background of my desktop keeps changing saying i have a virus. There are virus messages popping up all over the place and the computer is running very slow. I cant do anything! please help me.. how do i get rid of it? The background of my computer seems to be a window running in the back. Its weird. I would like to avoid reformatting if possible?! I have alot of valuable info and software that i cant get back on it. Any help is apreciated. Thanks

Computer: 2.8Ghz intel, Windows Xp Home, ATI radeon 850x, SP3

Mod Edit: Topic moved from Windows XP to more appropriate forum~ TMacK

Edited by TMacK, 25 August 2008 - 08:41 PM.


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#2 boopme

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Posted 25 August 2008 - 09:09 PM

Hi and welcome.. Let's start with these.

Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opers browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.


NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please ask any needed questions,post log and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 jesse Pattinson

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Posted 25 August 2008 - 11:15 PM

Hi and welcome.. Let's start with these.

Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opers browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.


NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please ask any needed questions,post log and Let us know how the PC is running now.



#4 jesse Pattinson

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Posted 25 August 2008 - 11:20 PM

ok firstly thankyou for your help.
I followed your instructions exactly downloaded both. changed the super settings like you said.
I rebooted and tapped f8 and selected the boot in safe mode option. i was then taken to a screen to select user. the choices were "administrator" or my name. I first selected the one with my name. a window then came up asking me wether i wanted to continue to run in safe mode or if i wanted to use a diagnostic tool to restore previous settings.. i selected that i wanted to keep running in safe mode. It then just stays in a black screen that says "safe mode" in the corners and some info about the computer at the top. What do i do from here? is it supposed to go to the desktop where i can run the programs you told me to download?

Edited by jesse Pattinson, 25 August 2008 - 11:22 PM.


#5 jesse Pattinson

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Posted 25 August 2008 - 11:23 PM

sorry ignore that last reply! it just took a while.. Ill continue doing what you said and let you know..

#6 jesse Pattinson

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Posted 26 August 2008 - 01:10 AM

ok so... once again thanks for your help. I started up my computer in safe mode just like you said.. i ran the atf cleaner. and then performed a full scan which took about an hour. There were some infections that it found and i made sure all the boxes were ticked and i clicked ok. it quarantined/removed all of them and then asked me if i wanted to reboot. Clicked yes.. started up in normal mode and while its not as full on with all the popups.. its still a bit slow. I have no C: drive that i can see. The start menu still has no expanding list or control panels. There is still a popup for that damn antivirus software telling me to buy buy buy. I went into super and looked for the logs like you said but there were no recorded logs? so i have no scan results to post to you unfortunately.

I did have spyware doctor running while i did everything that you said. That wouldnt have stopped it doing the right thing would it?

Anything else you could suggest to help would be so appreciated.
thanks.
jesse

#7 boopme

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Posted 26 August 2008 - 09:23 AM

Ok,good . We are making progress. Now I need you to run MBam.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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