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Seriouse Malware Issue?


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#1 therabidbob

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Posted 25 August 2008 - 12:58 PM

My problem began was I was playing an MMO. The game kept crashing on me, and after a few times I noticed an error on my task bar stating a tskmngr.exe error. I did a little research and found this may be related to a virus. I went to Housecall, and did a scan and sure enough I had 4 infections which it removed. Then my real problems began.

My desktop background then changed to a Windows error message telling me my computer was infected with a button showing I needed to scan and fix. This basically slowed my computer down to crawl, ad I could not surf. I did some more research and found the cause of the problem, and removed it. Now onto phase three.

I went into safe mode and did a scan using AVG, also using Superanti spy ware, and Adaware. AVG found 3 Trojans, and the other programs found some separate bits of spyware each. When I logged back into windows normally my computer was back to full speed, and I could surf the net, but here is where the real problems began.

At the moment I can surf, but if I go to a search engine , and click a link a browser tab opens up and redirects me to ad pages. I can get around this by copying and pasting the link into a browser tab, but the clever sucker completely blocks my access to any sites dealing with virus removal (including this sight and other tech forums. Currently Im on a laptop). Ive tried downloading more effective removal tools, but the thing blocks the necessary updates of virus and spy ware removal programs (for instance AVG, Adaware, and Malwarebytes).

Doing search I found that the problem can be solved by using combo fix which I downloaded along with the Windows Recovery Console specific to my System Pack 2 set up. I followed the instructions found in this forum, but combo fix gives me a message stating that it detects a rootkit, and must restart my computer. No matter how many times I try it in and out of safe mode the same thing occurs. I tried using GMER to shut down the root kits, but it gives me an error stating loaded GMERs driver version is incompatible with the currently running GMER application.

Basically I am all out of ideas and Im desperate for help. I'm not a pro or anything so be kind please.

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#2 quietman7

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Posted 25 August 2008 - 02:22 PM

Please note the message text in blue at the top of this forum.

You should not be using Combofix unless instructed to do so by a Malware Removal Expert. It is a powerful tool intended by its creator to be "used under the guidance and supervision of an expert", NOT for private use. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again. Please read Combofix's Disclaimer.

Rootkits and backdoor Trojans are very dangerous because they use advanced techniques (backdoors) as a means of accessing a computer system that bypasses security mechanisms and steal sensitive information which they send back to the hacker. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoor Trojans and rootkits as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge.

If your computer was used for online banking, has credit card information or other sensitive data on it, you should immediately disconnect from the Internet until your system is cleaned. All passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. They should be changed by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Although the rootkit has been identified and may be removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because the rootkit has been removed the computer is now secure. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:

"When should I re-format? How should I reinstall?"
"Help: I Got Hacked. Now What Do I Do?"
"Where to draw the line? When to recommend a format and reinstall?"

Should you decide not to follow that advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful. Let me know how you wish to proceed.

Edited by quietman7, 25 August 2008 - 02:23 PM.

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#3 therabidbob

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Posted 25 August 2008 - 02:51 PM

Well the problem with reformatting is that I don't have the disc. I did install (at least I tink I did) the recovery console. Can I use that, and how would I do it? Fortunaly I don't realy use that computer for online banking or anything like that so I doubt there's much harm that can be done on that front.

#4 quietman7

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Posted 25 August 2008 - 04:32 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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