It appears that you have already posted a request for help here
. Please be patient while waiting for assistance
. Helpers are all volunteers regardless where you post a request for assistance. While waiting for a response, you should not ask for help elsewhere or make changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc.) Any modifications you make on your own can result in system changes which may alter the computers state from that which you already posted. Further, following advice outside of that post may cause confusion for the Helper assisting you and could complicate the potential
malware removal process which would extend the time it takes to clean your computer.
If you had posted your request here, similar rules would apply. We would ask that you be patient while awaiting a reply and refrain from asking for help elsewhere.
If you followed any other advice already, please ensure you inform the Helper when they respond to assist you. This will help them know what has been done and they probably will ask for more information.
To avoid confusion, I am closing this topic. If you have any questions, please PM me or Staff Member.
Thanks for your cooperation.
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