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Black Screen - Can't Get Into Windows At All


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8 replies to this topic

#1 meltin

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Posted 24 August 2008 - 01:48 AM

Hi,

First, thanks so much for clicking on my topic!

Problem: I can't get past the BIOS screen. It's frozen on it and won't let me even choose to go into any of the modes. The first couple of times I tried to go into Safe Mode, it would let me choose it but then went to a blue screen that said

PAGE_FAULT_IN_NONPAGED_AREA

stop error

***STOP: 0x00000050 (0xFFFFFFO, OX00000000, OX805645BA, OX00000000)

It also said something about there being an error. I would type it verbatim but it won't let me get to that screen now.

Past History: Before this happened, I had purchased and ran STOPzilla and burned some backup copies of DVD's. I had forgotten to delete them afterward. I think it may be a problem with space on the hard drive.

I tried doing the XP ISO tutorial and making a restore disk but was unsuccessful.

I'm sorry if any of this is unclear. I would really appreciate any help anyone can give me!

Edited by meltin, 24 August 2008 - 02:25 AM.


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#2 usasma

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Posted 24 August 2008 - 07:23 AM

Desktop Dell's usually have a set of 4 diagnostic lights in the back panel. Do you have these, and are they all Green?
Can you access the Dell diagnostics, or does the computer lock up before this?
What is the last screen that you see before the black screen comes up?
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 meltin

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Posted 24 August 2008 - 02:27 PM

I just tried to turn it on. The monitor won't even come on now. I found the four lights in the back. They're labeled A B C D. The A and B are orange and the other two are green. It was beeping at me too.

#4 garmanma

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Posted 24 August 2008 - 03:37 PM

What model Dell are we talking about?
Mark
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why won't my laptop work?

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#5 usasma

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Posted 24 August 2008 - 05:58 PM

From this link (for a Dimension 4600) http://support.dell.com/support/edocs/syst...rbl.htm#1084976
It says that you've got a memory problem. Get back to us with the model number so that we can make sure that this is correct.

Meanwhile, I'd suggest running this free, bootable memory diagnostic: http://www.memtest86.com/
Let it run for a minimum of 3 passes - but overnight is better. If it starts giving errors you can stop the test immediately and post back for more troubleshooting instructions.

Try the Standalone file at this download site for a copy of SIW: http://www.gtopala.com/siw-download.html
Run the program and get the memory information for us (if it fails the memory test).
Right click on the Memory category (under Hardware) and select Export to...txt and save it as a text file on your desktop. Then open it and copy the text to paste to your next post here. That'll tell us how much memory you've got and we can move on in the testing from there.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 meltin

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Posted 24 August 2008 - 08:31 PM

What model Dell are we talking about?


It's a Dimension B110. Sorry I didn't put that in the first post. I couldn't find it the first time I looked. It's written in silver on a gray tower so it's kinda hard to see.

#7 meltin

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Posted 24 August 2008 - 08:34 PM

From this link (for a Dimension 4600) http://support.dell.com/support/edocs/syst...rbl.htm#1084976
It says that you've got a memory problem. Get back to us with the model number so that we can make sure that this is correct.

Meanwhile, I'd suggest running this free, bootable memory diagnostic: http://www.memtest86.com/
Let it run for a minimum of 3 passes - but overnight is better. If it starts giving errors you can stop the test immediately and post back for more troubleshooting instructions.

Try the Standalone file at this download site for a copy of SIW: http://www.gtopala.com/siw-download.html
Run the program and get the memory information for us (if it fails the memory test).
Right click on the Memory category (under Hardware) and select Export to...txt and save it as a text file on your desktop. Then open it and copy the text to paste to your next post here. That'll tell us how much memory you've got and we can move on in the testing from there.


I can't get it to even come on now. I'm on BC through my laptop. I just tried to turn it on again and it beeped six times and did nothing else.

#8 meltin

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Posted 25 August 2008 - 11:22 AM

I'm taking it to a computer repair shop today because I'm waaaay in over my head here. Thanks so much for trying to help me and I'm sorry I've wasted your time! Thanks again!

#9 meltin

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Posted 30 August 2008 - 02:52 PM

I got it back yesterday. It's working great! Turns out all I needed was a new stick of RAM. The old one burned out. Thanks for the help!




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