I'm posting from an internet cafe, I will try to provide any info that may be requested by anyone here. The computer is a Pentium 4, 160GB hard drive, 512MB RAM. Purchased new from Dell about 3 years ago. Believe the video card is an integrated 128MB card.
Microsoft Windows XP Home Edition (build 2600) SP 2.0
Architecture: X86; Language: English
CPU 0: IntelŪ PentiumŪ 4 CPU 3.00GHz
A few months ago, I noticed a clicking / beeping sound coming from within the mid-tower case, sometimes a single loud beep, sometimes several (8-10) beep-clicks in succession. When this started happening, the flickering activity light on the front (related to computer/RAM activity, I believe) stopped flickering and became solid, the computer froze up and went to a blue screen. A reboot generally resolved the problem. In April, I was infected by a trojan virus, and this crashing problem became much worse, happening more frequently. Once in a while, the beeping would stop and the computer would be usable after a minute or so, but most of the time when this happened it froze, went to blue screen and required a reboot. The trojan issue was resolved, see thread below for details and HJT logs if needed. Once the virus was removed, the crashing problem has continued, but with less frequency. I don't believe this problem is related to the virus, although it did seem to make things worse.
I have been using IE for the most part, about 10 days ago I started using Firefox instead, and it seemed like that helped, as the crash problem only happened 2 or 3 times since ... until two days ago. Since then, it has been crashing 3 or 4 times a day, until last night when it did the same thing for the 3rd or 4th time of the day. Only this time, the computer will no longer reboot, in either regular or safe mode. It simply goes to a new blue screen.
In the past, when the computer froze up and went to blue screen, it was a generic error message, with this at the top:
Now, when I try to turn the computer on, it beeps once, and takes me to a blue screen which displays the error message below. This happens in both normal mode and safe mode:
The registry cannot load the hive (file):
or its log or alternate.
It is corrupt, absent, or not writable.
Beginning dump of physical memory.
Physical memory dump complete.
Contact your system administrator or tech support group for further assistance.
The question is, what is causing this problem? My suspicion is faulty RAM, but do people think this is a hardware or software problem? Is it very serious, or something that we can fix, and if so, how?
This is a terrible time for this to happen as I am looking for a job at the moment, and need computer access. I am frustrated and now unable to use the computer. Any help would be greatly appreciated.
Edited by strawberryfields, 23 August 2008 - 02:13 PM.