Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Unable To View Desktop Background Even After (?) Cleaning Virus/malware


  • Please log in to reply
5 replies to this topic

#1 anaren

anaren

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:09:57 AM

Posted 22 August 2008 - 09:19 PM

Hi All,

My system was infected and I had the following issues:
1. Flashing screen on my desktop about my machine being infected
2. ALERT VIRUS near the clock on the taskbar
3. Regedit and Taskbar disabled
4. pop-ups redirected to purchasing anti-virus programs
5. IE urls/keys changed, etc

After a combination of using:
1. Malwarebyte's Anti-Malware
2. SUPERAntiSpyware
3. Registry editing
4. Deleting files
5. using Gpedit.msc
....now i've managed to fix almost everything except one:

==> My desktop background still has like a 'blank' screen. I'm able to go to Display property and see that my background/wallpaper is still set properly. Moreover, when the system boots's up or log-in for a brief period I can still see the back ground. After that, its like a white screen on the wall paper.

Some things I haven't tried yet:
1. ComboFix
2. SmitFraudFix.exe

I'm sorry, I'm not able to give the specifics since I didn't note/log the details of the files infected/cleaned or the virus messages.

Appreciate your help.

Thanks in advance

Warm Regards
Narendra

BC AdBot (Login to Remove)

 


#2 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,486 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:09:57 AM

Posted 22 August 2008 - 09:25 PM

Go to Start > Control Panel > Display. Click on the "Desktop" tab, then the "Customize Desktop..." button.
Click on the "Web" tab, then under Web Pages, uncheck and delete everything you find (except "My Current Home page").
These are some common malware related entries you may see:
  • Security Info
  • Warning Message
  • Security Desktop
  • Warning Homepage
  • Privacy Protection
  • Desktop Uninstall
If present, select each entry and click the Delete button.
Also, make sure the Lock desktop items box is unchecked. Click "Ok", then "Apply" and "Ok".

When done, go back into your Desktop Settings and you should be able to change the color/theme to whatever you want.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#3 anaren

anaren
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:09:57 AM

Posted 22 August 2008 - 09:33 PM

quietman7,

You are the best! I'm super impressed with how fast & accurately you've solved my problem!

I had "Privacy Protection" as a Web Page and after deleting it, everything's back to normal!

Thanks a ton!!

I have McAfee installed (which turned out to be useless anyway) and running Malwarebytes' Anti-Malware and SUPERAntiSpyware Free Edition indicates that there are no viruses/malware. How can I make sure that there is truly no viruses/malware? I've rebooted several times so far and don't see to see anything reappearing.

Thanks a lot!!

#4 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,486 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:09:57 AM

Posted 22 August 2008 - 09:35 PM

You're welcome.

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
For Tips to protect yourself against malware and reduce the potential for re-infection, be sure to read:
• "Simple and easy ways to keep your computer safe".
• "How did I get infected?, With steps so it does not happen again!".
• "Best Practices - Internet Safety for 2008".
• "Hardening Windows Security - Part 1 & Part 2".
• "IE Recommended Minimal Security Settings" - "How to Secure Your Web Browser".

• Avoid gaming sites, underground web pages, pirated software sites, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#5 anaren

anaren
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:09:57 AM

Posted 22 August 2008 - 09:43 PM

Thanks again quietman7,

I've created a new restore point and deleted all the previous RPs.

Warmest Regards
Naren

#6 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,486 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:09:57 AM

Posted 22 August 2008 - 09:53 PM

:thumbsup:
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users