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Antivirus Xp 2008 Residual Viruses And Problems


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3 replies to this topic

#1 mark24

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Posted 21 August 2008 - 08:22 PM

After recently being infected with the malware Antivirus xp 2008, I downloaded and purchased a copy of Spyware Doctor to help clean the infection. After multiple scans and removal of viruses in both normal mode and safe mode, Spyware Doctor SAID the infection was removed, but alas, it popped right back up. I finally decided to manually remove this virus, and I believe I did so successfully.

However, I am now left while multiple other malware such as Microsoft Security Advisor and Sysrest32. In an effort to give Spyware Doctor another chance at these viruses (which for some reason I assumed to be less malicious than antivirus xp 2008) I booted to safe mode and ran Spyware Doctor again. After the scan and removals were finished, I ran CCleaner as well. Not long after that was finished Spyware Doctor prompted a window that said it needed to reboot the system, and did so automatically. Here's were my real problems started...

Now, my computer repeatedly restarts upon boot. The only way I have found to boot into Windows successfully, is to boot from the Windows XP Media Center Edition CD and perform an automatic repair of my current OS. After about an hour I am successfully in Windows. However, if I attempt to restart my comp begins the never ending cycle of repeated restarts again. I believe I have located the vast majority of the current viruses on my comp, but am unable to boot into Safe Mode to remove them because, as I mentioned, any boot of any kind is cut short and my comp restarts before it reaches any resemblance of a logon screen.

I have read many times that reformatting the hard drive should be the very last option to pursue, so I'm hoping to avoid that, but am becoming less and less hopeful. Any ideas?

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#2 boopme

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Posted 21 August 2008 - 09:04 PM

Try getting to windows and installing this. It is better to run MBam from Normal mode so that should help.
I'm not saying the full format may still be occurring ,but this is worth a shot.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Edited by boopme, 21 August 2008 - 09:05 PM.

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#3 Randy Watson74

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Posted 23 September 2008 - 03:51 PM

After running this the laptop will not reboot without hanging, therefore I cannot remove the virus.
Does anyone please have another method of removing this?

Thanks

#4 boopme

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Posted 23 September 2008 - 06:12 PM

OK we need the eror message.
Stop the cycling Blue screen of Death (BSOD)and write down the complete error mesage...

Please do this

To stop the reboot process go to
}Start
}Right click My Computer
}Properties
}Advanced
}Startup and Recovery and untick automatically restart

The screen will now stop so you can copy it All.
So reboot
PLease copy down the complete and exact error message and post it here.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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