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Skipping Sound


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15 replies to this topic

#1 raidencmc

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Posted 21 August 2008 - 06:10 PM

At some point my laptop just started with the sound. Video plays fine it is just the sound. The next thing that I noticed was during boot up it takes longer on the screen that says windows is now starting up. I got a few errors stating that I might not have privileges to do the task I was requesting and to contact an administrator. I would try to do the same task again and it would work fine. I read this topic and tried somethings and it did not help. http://www.bleepingcomputer.com/forums/index.php?showtopic=163586&hl=skipping+sound ://http://www.bleepingcomputer.com/for...skipping+sound I ran SFC and it ran and then vanished. I assume that means everything was OK. Checked the event viewer and found some errors but none consistent with the start of the problem and because of the hanging during start up I think the problem is deeper. But not sure.

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#2 nigglesnush85

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Posted 21 August 2008 - 06:29 PM

Hello raidencmc,

The errors in the event viewer, could you paste them, although they may not be related they may give clues as to the problem.

Have you performed a disk clean-up and defragment?
Regards,

Alan.

#3 raidencmc

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Posted 21 August 2008 - 08:50 PM

Hello raidencmc,

The errors in the event viewer, could you paste them, although they may not be related they may give clues as to the problem.

Have you performed a disk clean-up and defragment?



Is there an easy way to create a log or do I just cut and paste?

#4 raidencmc

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Posted 22 August 2008 - 12:15 PM

I defragged last night and today is still the same. I also ran disk cleanup and nothing. I tried HD tune and it found one bad spot. I could not find anywhere to fix it. Boot up was fine today but the sound is still acting up.

This is from the event viewer so far. These are just the errors in the applications.
Event Type: Error
Event Source: Userenv
Event Category: None
Event ID: 1511
Date: 8/20/2008
Time: 8:22:16 PM
User: LAPTOP\Kimberly
Computer: LAPTOP
Description:
Windows cannot find the local profile and is logging you on with a temporary profile. Changes you make to this profile will

be lost when you log off.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Userenv
Event Category: None
Event ID: 1515
Date: 8/20/2008
Time: 8:22:07 PM
User: LAPTOP\Kimberly
Computer: LAPTOP
Description:
Windows has backed up this user's profile. Windows will automatically try to use the backed up profile the next time this

user logs on.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Event Type: Error
Event Source: Userenv
Event Category: None
Event ID: 1502
Date: 8/20/2008
Time: 8:22:07 PM
User: LAPTOP\Kimberly
Computer: LAPTOP
Description:
Windows cannot load the locally stored profile. Possible causes of this error include insufficient security rights or a

corrupt local profile. If this problem persists, contact your network administrator.

DETAIL - The process cannot access the file because it is being used by another process.

For more information, see Help

and Support Center at http://go.microsoft.com/fwlink/events.asp.
Event Type: Error
Event Source: Userenv
Event Category: None
Event ID: 1508
Date: 8/20/2008
Time: 8:21:47 PM
User: NT AUTHORITY\SYSTEM
Computer: LAPTOP
Description:
Windows was unable to load the registry. This is often caused by insufficient memory or insufficient security rights.

DETAIL - The process cannot access the file because it is being used by another process. for C:\Documents and

Settings\Kimberly\ntuser.dat

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 8/7/2008
Time: 8:04:27 PM
User: N/A
Computer: LAPTOP
Description:
Faulting application firefox.exe, version 1.9.0.3105, faulting module xul.dll, version 1.9.0.3105, fault address

0x00629060.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 66 69 72 ure fir
0018: 65 66 6f 78 2e 65 78 65 efox.exe
0020: 20 31 2e 39 2e 30 2e 33 1.9.0.3
0028: 31 30 35 20 69 6e 20 78 105 in x
0030: 75 6c 2e 64 6c 6c 20 31 ul.dll 1
0038: 2e 39 2e 30 2e 33 31 30 .9.0.310
0040: 35 20 61 74 20 6f 66 66 5 at off
0048: 73 65 74 20 30 30 36 32 set 0062
0050: 39 30 36 30 0d 0a 9060..
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 7/29/2008
Time: 6:50:32 PM
User: N/A
Computer: LAPTOP
Description:
Hanging application firefox.exe, version 1.9.0.3105, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more

information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 66 69 72 65 66 6f firefo
0018: 78 2e 65 78 65 20 31 2e x.exe 1.
0020: 39 2e 30 2e 33 31 30 35 9.0.3105
0028: 20 69 6e 20 68 75 6e 67 in hung
0030: 61 70 70 20 30 2e 30 2e app 0.0.
0038: 30 2e 30 20 61 74 20 6f 0.0 at o
0040: 66 66 73 65 74 20 30 30 ffset 00
0048: 30 30 30 30 30 30 000000
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 7/29/2008
Time: 6:14:38 AM
User: N/A
Computer: LAPTOP
Description:
Hanging application firefox.exe, version 1.9.0.3105, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more

information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 66 69 72 65 66 6f firefo
0018: 78 2e 65 78 65 20 31 2e x.exe 1.
0020: 39 2e 30 2e 33 31 30 35 9.0.3105
0028: 20 69 6e 20 68 75 6e 67 in hung
0030: 61 70 70 20 30 2e 30 2e app 0.0.
0038: 30 2e 30 20 61 74 20 6f 0.0 at o
0040: 66 66 73 65 74 20 30 30 ffset 00
0048: 30 30 30 30 30 30 000000
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 7/28/2008
Time: 4:41:17 PM
User: N/A
Computer: LAPTOP
Description:
Hanging application firefox.exe, version 1.9.0.3105, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more

information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 66 69 72 65 66 6f firefo
0018: 78 2e 65 78 65 20 31 2e x.exe 1.
0020: 39 2e 30 2e 33 31 30 35 9.0.3105
0028: 20 69 6e 20 68 75 6e 67 in hung
0030: 61 70 70 20 30 2e 30 2e app 0.0.
0038: 30 2e 30 20 61 74 20 6f 0.0 at o
0040: 66 66 73 65 74 20 30 30 ffset 00
0048: 30 30 30 30 30 30 000000
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 7/28/2008
Time: 4:39:01 PM
User: N/A
Computer: LAPTOP
Description:
Hanging application firefox.exe, version 1.9.0.3105, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more

information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 66 69 72 65 66 6f firefo
0018: 78 2e 65 78 65 20 31 2e x.exe 1.
0020: 39 2e 30 2e 33 31 30 35 9.0.3105
0028: 20 69 6e 20 68 75 6e 67 in hung
0030: 61 70 70 20 30 2e 30 2e app 0.0.
0038: 30 2e 30 20 61 74 20 6f 0.0 at o
0040: 66 66 73 65 74 20 30 30 ffset 00
0048: 30 30 30 30 30 30 000000
Event Type: Error
Event Source: crypt32
Event Category: None
Event ID: 8
Date: 7/27/2008
Time: 9:19:22 AM
User: N/A
Computer: LAPTOP
Description:
Failed auto update retrieval of third-party root list sequence number from:

<http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The specified

server cannot perform the requested operation.


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Event Type: Error
Event Source: crypt32
Event Category: None
Event ID: 8
Date: 7/27/2008
Time: 9:19:22 AM
User: N/A
Computer: LAPTOP
Description:
Failed auto update retrieval of third-party root list sequence number from:

<http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The specified

server cannot perform the requested operation.


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Event Type: Error
Event Source: crypt32
Event Category: None
Event ID: 8
Date: 7/27/2008
Time: 9:19:22 AM
User: N/A
Computer: LAPTOP
Description:
Failed auto update retrieval of third-party root list sequence number from:

<http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This operation

returned because the timeout period expired.


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 7/27/2008
Time: 1:59:37 AM
User: N/A
Computer: LAPTOP
Description:
Hanging application IEXPLORE.EXE, version 6.0.2900.2180, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For

more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 49 45 58 50 4c 4f IEXPLO
0018: 52 45 2e 45 58 45 20 36 RE.EXE 6
0020: 2e 30 2e 32 39 30 30 2e .0.2900.
0028: 32 31 38 30 20 69 6e 20 2180 in
0030: 68 75 6e 67 61 70 70 20 hungapp
0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0040: 61 74 20 6f 66 66 73 65 at offse
0048: 74 20 30 30 30 30 30 30 t 000000
0050: 30 30 00
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date: 7/27/2008
Time: 1:58:35 AM
User: N/A
Computer: LAPTOP
Description:
Fault bucket 00733296.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 30 30 37 33 33 32 39 36 00733296
0010: 0d 0a ..
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 7/27/2008
Time: 1:58:09 AM
User: N/A
Computer: LAPTOP
Description:
Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module dbghelp.dll, version 5.1.2600.2180, fault address

0x0001295d.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 64 72 77 ure drw
0018: 74 73 6e 33 32 2e 65 78 tsn32.ex
0020: 65 20 35 2e 31 2e 32 36 e 5.1.26
0028: 30 30 2e 30 20 69 6e 20 00.0 in
0030: 64 62 67 68 65 6c 70 2e dbghelp.
0038: 64 6c 6c 20 35 2e 31 2e dll 5.1.
0040: 32 36 30 30 2e 32 31 38 2600.218
0048: 30 20 61 74 20 6f 66 66 0 at off
0050: 73 65 74 20 30 30 30 31 set 0001
0058: 32 39 35 64 295d
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 7/27/2008
Time: 1:57:08 AM
User: N/A
Computer: LAPTOP
Description:
Faulting application iexplore.exe, version 6.0.2900.2180, faulting module mshtml.dll, version 6.0.2900.2523, fault address

0x001da712.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 32 31 38 30 20 00.2180
0030: 69 6e 20 6d 73 68 74 6d in mshtm
0038: 6c 2e 64 6c 6c 20 36 2e l.dll 6.
0040: 30 2e 32 39 30 30 2e 32 0.2900.2
0048: 35 32 33 20 61 74 20 6f 523 at o
0050: 66 66 73 65 74 20 30 30 ffset 00
0058: 31 64 61 37 31 32 0d 0a 1da712..


Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 7/29/2008
Time: 6:14:38 AM
User: N/A
Computer: LAPTOP
Description:
Hanging application firefox.exe, version 1.9.0.3105, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more

information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 66 69 72 65 66 6f firefo
0018: 78 2e 65 78 65 20 31 2e x.exe 1.
0020: 39 2e 30 2e 33 31 30 35 9.0.3105
0028: 20 69 6e 20 68 75 6e 67 in hung
0030: 61 70 70 20 30 2e 30 2e app 0.0.
0038: 30 2e 30 20 61 74 20 6f 0.0 at o
0040: 66 66 73 65 74 20 30 30 ffset 00
0048: 30 30 30 30 30 30 000000

#5 nigglesnush85

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Posted 22 August 2008 - 03:15 PM

According to those errors you have been having a lot of problems with firefox. There was one error that may be causing this problem. (corrupt profile)

Can you create another profile on the system and log into it? Does the sound problem happen in this account?
Regards,

Alan.

#6 raidencmc

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Posted 22 August 2008 - 06:47 PM

I tried a couple of things and none of them worked.
Created another profile.
Tried IE.
Headphones.
A different website.


The sound is messed up even when I am logging on.

I have not tried to roll back my audio drivers but could not find what exactly I should roll back.

I have a laptop if it makes a difference.

#7 nigglesnush85

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Posted 23 August 2008 - 04:03 AM

Created another profile.
Tried IE.
Headphones.
A different website.

And the sound was skipping using all the above? If so the sound card may have been damaged. Do you know the make and model of your sound device?
Regards,

Alan.

#8 raidencmc

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Posted 24 August 2008 - 03:07 PM

Conexant AC link-audio?

#9 nigglesnush85

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Posted 24 August 2008 - 03:58 PM

SIW is an auditing tool that should allow you to find the make and model of the card http://www.gtopala.com/
Regards,

Alan.

#10 raidencmc

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Posted 29 August 2008 - 05:15 PM

I think it is an onboard one and I still think it is Conexant AC link-audio cause it is the only thing that does not look like a driver.

#11 nigglesnush85

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Posted 29 August 2008 - 07:13 PM

I mentioned SIW just to be sure that it was indeed the correct audio device. If you are sure that it is Conexant device then http://h10025.www1.hp.com/ewfrf/wc/generic...item=ob-39083-1 should be the correct device driver for the hardware.
Regards,

Alan.

#12 raidencmc

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Posted 30 August 2008 - 10:41 PM

In the sound and video game controllers section these are the only things I see that have to do with audio. I figured I would reinstall the drivers just to make sure that did not help. I just want to make sure I am getting the right drivers. Am I wasting my time? The laptop is four years old so maybe it is a bad sound card. If the card is built in and is bad do I have any options besides a new laptop?

Microsoft Kernel Wave Audio Mixer

Microsoft WINMM WDM Audio Compatibility Driver

Conexant AC-Link Audio

Audio Codecs

Legacy Audio Drivers

Microsoft Kernel System Audio Device

#13 nigglesnush85

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Posted 31 August 2008 - 06:35 AM

There are not a lot of options available to laptop sound devices; with a PC it would be a simple matter of replacing the card(if it was damaged). However Laptop sound devices are soldered on to the system motherboard which makes it difficult to impossible to replace the card.

In the device manager can you see any yellow marks next to
Microsoft Kernel Wave Audio Mixer

Microsoft WINMM WDM Audio Compatibility Driver

Conexant AC-Link Audio

Audio Codecs

Legacy Audio Drivers

Microsoft Kernel System Audio Device
Regards,

Alan.

#14 happinessiseasy

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Posted 12 September 2008 - 11:23 AM

Conexant AC link-audio?


I found this while Googling a totally different issue, but a bell went off when I read Conexant AC link-audio. I hope this is helpful to you in some way.

Just a wild guess, but is this an HP laptop? My wife has the SAME problem with skipping audio. I tried EVERYTHING to fix it. Sound Drivers, Motherboard Drivers, Diagnostics, anything I could find. I uninstalled everything else on the system other than that, and it still happened.

Let me ask you this, though. Are you SURE the sound is the problem, or is it just a symptom? If I muted the computer, and watched a video, I noticed the video skipping at the same time, which makes me think it's something that happens to affect sound and video.

The only 3 solutions I've been (temporarily) successful with are a) Use System Restore to restore to a point that didn't have the problem, :thumbsup: Factory Restore (Backed up all the data and just factory restored and it fixed it), or c) Installing a fresh copy of XP Media Center Edition (using the license from the sticker on the laptop).

The problem hasn't come back since the fresh install. If it's the same problem as mine, I don't know anything else to do.

#15 raidencmc

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Posted 23 September 2008 - 03:54 PM

I know it has been awhile but I am back. I was doing some research and thought the problem might be defective ram and pulled it, swapped, checked and I thought I had fixed it. I have a 512 and a 256 and when the 256 was in was still skipping but when I would rewind the clip it was fine. I then swapped it with the 512 and got the same result. So I was wrong. Was wondering if the new info helps? Is there software out there to test for bad hardware?




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