Well, i am a teenager but i know alot about computers and i know that i have no virus nasties or anything. Nothing wrong with my wireless networks etc. For my 3 pcs and two lappys and xbox the internet speed is horrible. My parents pay near £30 a month for a "16Mb" connection, yet i just did a speedtest and got 700kb/s up and 488kb/s down.
There is no faults in the line as i checked on the BT website thing.
This all happened today, yesterday BT rang and told my mum if she stayed with then for 12 more months they would drop the price to £15 or so.
But this is rediculous, i cant even join a lobby on Xbox Live, i can hardly load youtube vids, im constantly disconnected and my MSN etc keeps signing out.
I said to my mum to switch but she said shes in a contract. So where do we stand as customers? Can we deny payments from the bank, and just switch to another ISP such as Virgin with fiber cables...?
PS: My mum seems to want to keep it...
Edited by Wongy, 21 August 2008 - 01:34 PM.