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Spybot - Search And Destroy


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#1 lindi_jo

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Posted 21 August 2008 - 12:13 AM

I've been infected with some malware/spyware/adware/whatever you want to call it. So I'm trying to go through the steps listed in the "Preparation Guide For Use Before Posting a HiJackThis Log." I'm on step 4, running Ad-aware then Spybot. I ran Ad-Aware until it came back with zeros. Now I'm trying to download and install Spybot, but I can't. This message comes up during installation:

Error creating registry key:
HKEY_CLASSES_ROOT\*\Shell\sdfiles\command\

RegCreateKeyEx Failed; code 1019
System could not allocate the required space in a registry log.

Click Retry to try again, Ignore to proceed anyway, or Abort to cancel installation.


Retry comes back with same response. Ignore proceeds to show more errors creating registry keys.

What do I do?! I'm just trying to get my computer back to normal as soon as I can.

Thanks for the help!

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#2 quietman7

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Posted 21 August 2008 - 08:57 AM

If you cannot perform a step, just skip it.

In fact, do the following instead and lets see if we can resolved your problem here without having to post a hijackthis log.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#3 Nova Rift

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Posted 28 September 2008 - 11:37 PM

I received that error with spybot as well so when I tried installing Anti-Malware, I received the same error as well as a can not register dll/ocx files with this computer Abort, Ignore, Retry and it won't install. I have a virus that is obviously infecting the Registry, what can I do to fix that?

#4 Budapest

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Posted 28 September 2008 - 11:47 PM

Try this scan. You may have better luck as it is a stand-alone scanner that does not require installation.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to start the program.
  • Cancel any prompts to download the latest CureIt version and click Start.
  • At the prompt to "Start scan now", click Ok. Allow the setup.exe/driver to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 Nova Rift

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Posted 29 September 2008 - 04:00 PM

The Dr. Web CureIt log is as follows:

getmodule23.exe;c:\program files\getmodule;Trojan.Click.20290;Deleted.;
popcaploader.dll;c:\windows\downloaded program files;Program.PopcapLoader;Incurable.Deleted.;
antiwpa.dll;C:\Documents and Settings\All Users\Documents\programs\win xp mask\WPA.Crack\X86;Tool.Wpakill.1;Incurable.Moved.;
Yazzle1554OinAdmin.exe\data001;C:\Program Files\Common Files\Yazzle1554OinAdmin.exe;Adware.ClickSpring.13;;
Yazzle1554OinAdmin.exe\data002;C:\Program Files\Common Files\Yazzle1554OinAdmin.exe;Adware.MediaTicket.81;;
Yazzle1554OinAdmin.exe;C:\Program Files\Common Files;Archive contains infected objects;Moved.;
A0011521.exe;C:\System Volume Information\_restore{AF10D7D1-6B07-41EB-A4DE-C26CF75DD9E9}\RP249;Adware.MediaTicket.81;Incurable.Moved.;
A0011523.exe;C:\System Volume Information\_restore{AF10D7D1-6B07-41EB-A4DE-C26CF75DD9E9}\RP249;Adware.SaveNow;Incurable.Moved.;
A0011524.dll;C:\System Volume Information\_restore{AF10D7D1-6B07-41EB-A4DE-C26CF75DD9E9}\RP249;Adware.ClickSpring;Deleted.;
A0011526.dll;C:\System Volume Information\_restore{AF10D7D1-6B07-41EB-A4DE-C26CF75DD9E9}\RP249;Trojan.DownLoader.origin;Incurable.Moved.;
A0011539.exe;C:\System Volume Information\_restore{AF10D7D1-6B07-41EB-A4DE-C26CF75DD9E9}\RP249;Trojan.PurityAd.285;Deleted.;
A0011689.exe\data003;C:\System Volume Information\_restore{AF10D7D1-6B07-41EB-A4DE-C26CF75DD9E9}\RP250\A0011689.exe;Trojan.Click.20290;;
A0011689.exe;C:\System Volume Information\_restore{AF10D7D1-6B07-41EB-A4DE-C26CF75DD9E9}\RP250;Archive contains infected objects;Moved.;
A0011885.exe;C:\System Volume Information\_restore{AF10D7D1-6B07-41EB-A4DE-C26CF75DD9E9}\RP250;Trojan.DownLoader.59714;Deleted.;
A0011927.exe;C:\System Volume Information\_restore{AF10D7D1-6B07-41EB-A4DE-C26CF75DD9E9}\RP251;Trojan.Click.20290;Deleted.;
A0011928.exe\data001;C:\System Volume Information\_restore{AF10D7D1-6B07-41EB-A4DE-C26CF75DD9E9}\RP251\A0011928.exe;Adware.ClickSpring.13;;
A0011928.exe\data002;C:\System Volume Information\_restore{AF10D7D1-6B07-41EB-A4DE-C26CF75DD9E9}\RP251\A0011928.exe;Adware.MediaTicket.81;;
A0011928.exe;C:\System Volume Information\_restore{AF10D7D1-6B07-41EB-A4DE-C26CF75DD9E9}\RP251;Archive contains infected objects;Moved.;


I can now install Spybot and the Anti-Malware programs. Thanks for the help with that but I still am infected with spyware, as I am still getting pop-ups and pop-unders (after ZA has blocked all banner ads, pop-ups, and pop-unders...) I have scanned with Adaware, ZoneAlarm, and AVG. About to scan with Anti-Malware and Spybots. Anything else I can do to fix this problem?

#6 Budapest

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Posted 29 September 2008 - 05:46 PM

Run the scan recommended in post #2 and post the log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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