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Cmd.exe Appication Error


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3 replies to this topic

#1 ncanales1

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Posted 20 August 2008 - 01:17 PM

My desk top computer can not access my control panel, system restore, and command manager. What comes up is cmd.exe,rundll32.exe Application error. The application failed to initialize properly (0xc0000005). Click on OK to terminate the application. I have scanned my computer with Counter Spy (today 8/15/08) and Norton Internet Security last week. With these virus software they detected and either cleaned, deleted or quarantined trojunvundo, trojanmatajuan and others. Tried to update the virus library for Norton and it would not update the virus names. Norton wanted me to use liveupdate white list, but i would run into an error and not be able to use the white list. Now Norton wanted me to uninstall and then reinstall Norton Internet Security with updates, but when I uninstalled the software I could not reinstall it. This all started when I tried to downloaded Zango and a popup for WinAntiviruPro came up so fast and i downloaded it and thus I have all these problems. Hope this helps you to help me. Thanks,

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#2 garmanma

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Posted 20 August 2008 - 01:58 PM

This all started when I tried to downloaded Zango and a popup for WinAntiviruPro came up


Bingo, you're infected. I'm moving your post to the proper forum
Mark
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why won't my laptop work?

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#3 boopme

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Posted 20 August 2008 - 03:27 PM

Hi and welcome. As the lucky winner of the trojunvundo, trojanmatajuan and others infestation contest. You win this scan.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#4 TMacK

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Posted 26 August 2008 - 11:11 AM

Now that you have a HJT log posted in the HijackThis Logs and Malware Removal forum, you shouldn't make any changes to your system.
Doing so, could change the results of the posted log, making it difficult to properly clean your system.

At this point, the HJT Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the HJT Team members are very busy working on logs posted before yours. They are volunteers who will help you out as soon as possible.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

This topic will now be closed.
If you have any questions, feel free to send me a PM.
Chaos reigns within.
Reflect, repent, and reboot.
Order shall return.

aaaaaaaa a~Suzie Wagner




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