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Xp Home Wont Load


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#1 Happy Gilmour99

Happy Gilmour99

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Posted 19 August 2008 - 10:49 PM

Hi All,

New member here posting my first ever question hopefully u guys can help me out here.

I was given a Acer Aspire SA60 as it has problems to see what can be done with it.

you start the pc and you get to the profile sceen click on a user then it will come up with error message

USERINIT.EXE - application error
the application failed to initialize properly (0xc0000005). Click on ok to terminate the application.

You click ok and it comes up again exactly the same, so you click on it again then it disapears.

after this all you get is your wall paper no desktop icons no start menu right clicking does nothing etc.

ctrl/alt/delete will bring up task manager click on file - new task - cmd prompt

command prompt will come up but you get the same msg as above except it is called cmd.exe with every other word the same

you click on that twice and command promp disapears, tried typing in the cmd prompt but nothing will enter (while error msg is there.
tried Safe mode with cmd prompt but that did not work
tried recovery console still no help

any advise will be greatfully appreaciated

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#2 nigglesnush85

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Posted 20 August 2008 - 05:17 AM

Hello Happy Gilmour99 and welcome to BC.

The event viewer may give some more information.

1. Click Start select run OR press the windows key and 'R'
2. Type eventvwr.exe
3. Press enter
4. Search through the groups for errors and warnings.
5. Double click on each error and or warning.
6. Locate the copy to clipboard button, Posted Image (under the two arrows)
7. Let us know what you find. (paste the results)

The System File Checker may be able to help. http://www.updatexp.com/scannow-sfc.html

1. Click Start
2. Then run.
3. Type sfc /scannow
4. Press enter.
5. Follow the prompts

The SFC works by checking Windows system files and replacing the damaged files.
Regards,

Alan.




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