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Computer Crashing...possible Mouse Problem?


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18 replies to this topic

#1 niustat83

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Posted 19 August 2008 - 09:56 PM

Hi guys, I've been sent over here from the virus area, the guy who has been helping me thinks that my problem may be the mouse I have installed. I've tried uninstalling and re-installing, deleting registry keys (instructions from the razer message boards) and so on, but am still having crash problems. Here's a link to the other topic, so you can see what some of my errors have been. Any and all help is appreciated!

Thanks,

Jason

http://www.bleepingcomputer.com/forums/topic153335-30.html

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#2 hamluis

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Posted 20 August 2008 - 01:27 PM

Well...if you've been deleting items in the registry...any number of issues could be wrong.

I would suggest, as an initial step, running sfc /scannow or doing a repair install of XP...in an effort to eliminate O/S possibilities.

FWIW: The STOP errors you reported all seem to be indicative of memory problems/situations. Did you run Memtest in an attempt to eliminate that from consideration?

On this system, running Memtest for 1 complete pass takes about 2hr45min. The minimum amount of time I would suggest to run the tests would be about an hour.

Louis

Edited by hamluis, 20 August 2008 - 03:36 PM.


#3 niustat83

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Posted 20 August 2008 - 03:28 PM

As I mentioned, I only deleted Razer specific registry keys and only because the uninstall did not get them all.

I will try running the things above and see what happens.

#4 niustat83

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Posted 20 August 2008 - 06:30 PM

I ran sfc /scannow, it ran, but finished while I was out of the room...there was no report or anything on my screen. I also ran Memtest, and it passed without any errors.

#5 hamluis

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Posted 21 August 2008 - 08:23 PM

Let's simplify...how does the system behave with a normal plain vanilla mouse?

Louis

#6 niustat83

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Posted 22 August 2008 - 02:10 PM

In the previous thread I tried uninstalling the razer mouse and putting my old mouse back on. I ran the Razer uninstall, and it was still crashing, but as uninstalls typically do, it left stuff in the registry. From the Razer forums, I found which registry keys to delete, and it was still crashing. Then I tried installing the Razer mouse with the most updated driver, and it was still crashing.

#7 hamluis

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Posted 23 August 2008 - 12:35 PM

OK...I'll try one more time...how does the system behave with a plain vanilla mouse?

That should answer the title of your thread.

Louis

#8 niustat83

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Posted 23 August 2008 - 02:50 PM

I told you...I tried uninstalling the razer mouse and using my old mouse and the computer still crashes.

#9 hamluis

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Posted 23 August 2008 - 03:03 PM

Sorry...I didn't interpret "my old mouse" as a plain vanilla mouse.

As for determining the cause of the crashes, all that I can recommend is:

a. Disable Auto Reboot On System Crash - http://www.theeldergeek.com/auto_reboot_on_system_crash.htm

b. How To Use Event Viewer - http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/

Hopefully, those two steps will allow some useful information about these problems to be obtained via error messages which are summarized in Event Viewer.

Trying to troubleshoot crashes...without anything pointing the way...is futile, IMO.

Louis

#10 niustat83

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Posted 23 August 2008 - 07:14 PM

I have the Instant Restart disabled, here was my most recent error

IRQL NOT LESS OR EQUAL

the adresses were 0x0000000A (0x00000033,0x000000FF,0x00000001,0x805432E5)

I've gotten the IRQL error before, but it's not nearly as common as the page fault one.

#11 niustat83

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Posted 23 August 2008 - 08:50 PM

Alright I took a look at the event viewer.

The most notable error I saw was MRXSMB, which was all over the place, and says something about The master browser has received a server announcement from my roommate's computer that believes that it is the master browser for the domain ... The master browser is stopping or an election is being forced.

Could this be the problem?

#12 hamluis

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Posted 24 August 2008 - 11:59 AM

That browser error is common...I get it all the time with my two computers.

The first browser of a network...to connect to the Internet...is accorded Master Browser status. This is on a daily basis. If that same browser does not happen to be the first browser to connect after both have been offline...you get that error.

http://www.microsoft.com/technet/prodtechn...7.mspx?mfr=true

The IRQL error is common and, IMO, difficult to troubleshoot.

Louis

#13 niustat83

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Posted 24 August 2008 - 03:34 PM

The only other error I've been getting a lot is the actual "System Error" which basically just shows what was on the BSOD.

A couple times, previous crashes have mentioned the eamon.sys file. Know anything about that?

Thanks for the help!

Jason

#14 hamluis

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Posted 24 August 2008 - 04:18 PM

http://www.runscanner.net/filelibrary/eamon.sys.html

Louis

#15 niustat83

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Posted 25 August 2008 - 04:15 PM

Yeah that doesn't help a ton...Plus none of my crashes recently have listed that file.

Are there any other programs I can run or anything that will help repair it or diagnose what the problem is?




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