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Spyware Detected


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#1 Maggie C.

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Posted 19 August 2008 - 06:54 PM

I have Windows XP. I received an e-mail saying that someone had sent me a greetings card. I have AVG as my virus protector so thought I was OK opening this up but as soon as I did, I was shown a dialogue box letting me know there wasn't a greeting card at all. (It wasn't put like this - I just realised it!) A blue screen appeared on my desk top with a message box saying "Warning - Spyware detected on your computer. Install an antivirus or spyware remover to clean your computer." It also said "Danger," twice. I cannot remove it from my desktop and couldn't connect to the internet for a while. Can anyone help me. I am a senior citizen and need to have very clear instructions. (It took me an hour figuring out where to ask my question - it's sad but true!) I still haven't figured out a way to search the site to see if my question has already been answered. I must "confuse" easily. Would so appreciate any help I get.

Edited by Orange Blossom, 19 August 2008 - 07:00 PM.
Move to more appropriate forum. ~ OB


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#2 coren

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Posted 19 August 2008 - 06:58 PM

What, if any, spyware removal or detection tools do you currently have on your computer?

#3 rigel

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Posted 19 August 2008 - 07:54 PM

Hi Maggie C.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

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