Even with no Desktop, Task Manager will usually be functional and programs can still be opened so the Desktop may be able to be restored.
Go to the "Processes" tab and find the entry for "Explorer.exe" (Windows Explorer). Highlight it and click the "End Process" button. It may not respond immediately since there can be a delay (wait) for hung processes to end. Once Explorer.exe has been unloaded, click the "Applications" tab and then the "New Task
" button. Enter explorer.exe
and click "OK". If it's not listed in processes, then try to start it as a New Task.
If attempts to start Explorer.exe do not work, then just follow the instructions for using the New Task button to run the MBAM setup (installation) file directly from the usb stick so it installs on your PC in normal mode.
Open Task Manager, click the File menu and select New Task (Runů)
or click the Applications Tab and select "New Task
" at the bottom. Browse to the location of mbam-setup.exe
, double-click on it and then press "Ok
" to start the install.
After installation, MBAM should open ready for use. If not, launch Task Manager again, click the Applications Tab and select "New Task
" at the bottom. Browse to the location of mbam.exe
(it should be in C:\Program Files\Malwarebytes Anti-Malware), double-click on it and then press "Ok
" to launch the program. Perform a Quick Scan
in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally
(not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs
tab and copy/paste the contents of the new report in your next reply.Malwarebytes Anti-Malware Instructions