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Anti-virus 2008


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#1 helluvaname

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Posted 18 August 2008 - 11:49 AM

Hi Guys, hope you can help!!

I am running XP Pro SP3
Received an email with an 'e-card' attached, which I'd normally bin immediately, but as it WAS my birthday I opened it :thumbsup:

Immediately had a load of pop-ups about Anti Virus 2008, and Spybot S&D kept popping up requesting registry changes - all of which I denied.

Ran AVG Free (overnight as it takes about 2.5 hrs) and it came up with 5 or 6 trojan worms (afraid I can't recall the exact phrase), which it said it had deleted or quarantined, and a restart was needed.

Restarted and now, after entering my Windows password, all I get is blue screen with a central 'window' titled "Windows Warning Message" and with the following text:
Warning! Spyware detected on your computer! Install an antivirus or spyware remover to clean your computer.
Warning! Win32/Adware.Virtumonde Detected on your computer Danger!
Warning! Win32/PrivacyRemover.M64 Detected on your computer Danger!
Please activate your antivirus software to Clean your computer.

The window looks 'fake' and hovering or right clicking over it has no effect.

There is no Start bar or any other information or icons on the screen (plain blue)

CTRL-Alt-Del does bring up Task Manager, but I can't spot anything untoward (have tried googling the process names and none come up as a problem).


I have Malbytes Malware remover on a USB stck so I thougt I'd try to load that in Safe mode.
I started the PC in Safe Mode, entered Windows password and after a short delay got the same login screen and entered it again.

Result is a black screen with "Safe mode" in each corner and the Windows XP release info at the very top centre, but nothing else, just plain black space.


I have no idea what to do now and hope one of you can assist me please!
Cheers
Ian

Edited by helluvaname, 18 August 2008 - 11:51 AM.


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#2 quietman7

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Posted 18 August 2008 - 12:24 PM

CTRL-Alt-Del does bring up Task Manager...I have Malbytes Malware remover on a USB stck

Even with no Desktop, Task Manager will usually be functional and programs can still be opened so the Desktop may be able to be restored.

Go to the "Processes" tab and find the entry for "Explorer.exe" (Windows Explorer). Highlight it and click the "End Process" button. It may not respond immediately since there can be a delay (wait) for hung processes to end. Once Explorer.exe has been unloaded, click the "Applications" tab and then the "New Task" button. Enter explorer.exe and click "OK". If its not listed in processes, then just try to start it as a New Task.

If attempts to start Explorer.exe do not work, then just follow the instructions for using the New Task button to run the MBAM setup (installation) file directly from the usb stick so it installs on your PC in normal mode.

Open Task Manager, click the File menu and select New Task (Run…) or click the Applications Tab and select "New Task" at the bottom. Browse to the location of mbam-setup.exe, double-click on it and then press "Ok" to launch the install.

After installation, launch Task Manager again, click the Applications Tab and select "New Task" at the bottom. Browse to the location of mbam.exe (it should be in C:\Program Files\Malwarebytes Anti-Malware), double-click on it and then press "Ok" to launch the program. Perform a Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

Malwarebytes Anti-Malware Instructions (with screenshots)

Edited by quietman7, 18 August 2008 - 12:30 PM.

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#3 helluvaname

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Posted 18 August 2008 - 12:54 PM

Fantastic so far!

I was/am using a seperate laptop to post here and have copied the log file via a USB stick as below:


Malwarebytes' Anti-Malware 1.25
Database version: 1065
Windows 5.1.2600 Service Pack 3

18:46:26 18/08/2008
mbam-log-08-18-2008 (18-46-26).txt

Scan type: Quick Scan
Objects scanned: 66150
Time elapsed: 11 minute(s), 1 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 3
Registry Data Items Infected: 2
Folders Infected: 13
Files Infected: 12

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\rhcpf7j0ej6g (Rogue.Multiple) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\rhcpf7j0ej6g (Rogue.Multiple) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Software Notifier (Rogue.Multiple) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\Explorer.exe (Security.Hijack) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\Control Panel\Desktop\wallpaper (Hijack.Wallpaper) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Control Panel\Desktop\originalwallpaper (Hijack.Wallpaper) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Control Panel\Desktop\convertedwallpaper (Hijack.Wallpaper) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\NoDispBackgroundPage (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\NoDispScrSavPage (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\Program Files\rhcpf7j0ej6g (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Program Files\Microsoft Common (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Ian\Application Data\rhcpf7j0ej6g (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Ian\Application Data\rhcpf7j0ej6g\Quarantine (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Ian\Application Data\rhcpf7j0ej6g\Quarantine\Autorun (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Ian\Application Data\rhcpf7j0ej6g\Quarantine\Autorun\HKCU (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Ian\Application Data\rhcpf7j0ej6g\Quarantine\Autorun\HKCU\RunOnce (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Ian\Application Data\rhcpf7j0ej6g\Quarantine\Autorun\HKLM (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Ian\Application Data\rhcpf7j0ej6g\Quarantine\Autorun\HKLM\RunOnce (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Ian\Application Data\rhcpf7j0ej6g\Quarantine\Autorun\StartMenuAllUsers (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Ian\Application Data\rhcpf7j0ej6g\Quarantine\Autorun\StartMenuCurrentUser (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Ian\Application Data\rhcpf7j0ej6g\Quarantine\BrowserObjects (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Ian\Application Data\rhcpf7j0ej6g\Quarantine\Packages (Rogue.Multiple) -> Quarantined and deleted successfully.

Files Infected:
C:\Program Files\rhcpf7j0ej6g\database.dat (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Program Files\rhcpf7j0ej6g\license.txt (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Program Files\rhcpf7j0ej6g\MFC71.dll (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Program Files\rhcpf7j0ej6g\MFC71ENU.DLL (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Program Files\rhcpf7j0ej6g\msvcp71.dll (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Program Files\rhcpf7j0ej6g\msvcr71.dll (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Program Files\rhcpf7j0ej6g\rhcpf7j0ej6g.exe.local (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Program Files\rhcpf7j0ej6g\Uninstall.exe (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Program Files\Microsoft Common\emails.dat (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files\Microsoft Common\log.dat (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\blphctf7j0ej6g.scr (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\phctf7j0ej6g.bmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.


Otherwise the PC seems to be working OK now, is there anything else I should scan/run?
Thanks again!!

#4 Virus Killer

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Posted 18 August 2008 - 01:06 PM

Hi! As you can see from the log, the virus was blocking the start menu from opening.

C:\Documents and Settings\Ian\ApplicationData\rhcpf7j0ej6g\Quarantine\Autorun\StartMenuCurrentUser (Rogue.Multiple) -> Quarantined and deleted successfully.

I think you should run some more scans on the compter, for your own safety.

Have a nice day!

#5 helluvaname

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Posted 18 August 2008 - 01:08 PM

Fantastic, thanks very much indeed quietman7 (and Virus Killer) :thumbsup:

Cheers, Ian

Edited by helluvaname, 18 August 2008 - 01:10 PM.


#6 quietman7

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Posted 18 August 2008 - 01:23 PM

Please post the results of the new MBAM scan.
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#7 helluvaname

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Posted 18 August 2008 - 02:56 PM

Ran a quik scan and no problems detected, so ran a Full Scan and only one (unrelated?) item found:


Malwarebytes' Anti-Malware 1.25
Database version: 1065
Windows 5.1.2600 Service Pack 3

20:50:33 18/08/2008
mbam-log-08-18-2008 (20-50-33).txt

Scan type: Full Scan (C:\|)
Objects scanned: 229838
Time elapsed: 1 hour(s), 24 minute(s), 42 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Program Files\PC Tune-Up\RdvChk.exe (Spyware.OnlineGames) -> Quarantined and deleted successfully.


Anything else I should do, or am I 'clear' now?
Thanks again.

#8 quietman7

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Posted 18 August 2008 - 04:37 PM

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.

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#9 helluvaname

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Posted 18 August 2008 - 07:18 PM

All done and working fine again!
Many thanks for your help

:thumbsup:

#10 quietman7

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Posted 18 August 2008 - 09:03 PM

You're welcome.

For Tips to protect yourself against malware and reduce the potential for re-infection, be sure to read:
• "Simple and easy ways to keep your computer safe".
• "How did I get infected?, With steps so it does not happen again!".
• "Best Practices - Internet Safety for 2008".
• "Hardening Windows Security - Part 1 & Part 2".
• "IE Recommended Minimal Security Settings" - "How to Secure Your Web Browser".

• Avoid gaming sites, underground web pages, pirated software sites, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.
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