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42 replies to this topic

#1 samuel3

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Posted 18 August 2008 - 07:14 AM

well ive got no sound on my sisters computer, and im not sure the model of the computer, and i have everest home edition and not sure what to look on to see my model number, i know it use to be realtek for her sounds her computer is:


ACER
Windows XP - Professional

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#2 HitSquad

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Posted 18 August 2008 - 07:54 AM

Hi samuel3.
Desktop or notebook?
Desktop will have a sticker on the lower right hand panel. Model # and\or serial number will be on it.
Newer models will have a 22 character serial starting with a "p". Older models will have a 20 character serial starting with "91".
On a notebook, newer models will have a sticker on the bottom with a 22 character serial starting with "lx".
Older notebooks, serial numbers are the same as older desktops described above.
You can enter the serial number here and drivers are available at the same site.
You may also see the make and model itself in the upper left hand corner of the sticker.

Edited by HitSquad, 18 August 2008 - 07:57 AM.


#3 samuel3

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Posted 18 August 2008 - 08:00 AM

erm these are all the numbers on the sticker,

N09-00319

00043-512-101-703

the monitar is acer and the computer is iQon technologics

Edited by samuel3, 18 August 2008 - 08:03 AM.


#4 nigglesnush85

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Posted 18 August 2008 - 09:13 AM

The event viewer may give some more information.

1. Click Start select run
2. Type eventvwr.exe
3. Press enter
4. Search through the groups for errors and warnings.
5. Double click on each error and or warning.
6. Locate the copy to clipboard button, Posted Image (under the two arrows)
7. Let us know what you find. (paste the results)

Also have you looked in the device manager?
Regards,

Alan.

#5 samuel3

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Posted 18 August 2008 - 10:17 AM

I cannot copy and paste them, is there a program that can find the model, that you need?

#6 HitSquad

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Posted 18 August 2008 - 10:35 AM

Ahaa!!!
So it's not an acer, it's an iQon technologies system, which is out of business.

i have everest home edition and not sure what to look on to see my model number

Open Everest. Make sure you select Everest at the top of the menu. Click Report>Quick Report-All Pages>Plain Text. Post whats listed under [summary] only at the top of the report.
Did you look at device manager for audio device conflicts as nigglesnush85 suggested?

#7 samuel3

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Posted 19 August 2008 - 09:09 AM

--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name HOME-82DF40DB38
User Name samuel

Motherboard:
CPU Type Intel Celeron, 2400 MHz (24 x 100)
Motherboard Name Gigabyte GA-8SIMLH (3 PCI, 1 AGP, 2 DDR DIMM, Audio, Video, LAN)
Motherboard Chipset SiS 651
System Memory 224 MB (DDR SDRAM)
BIOS Type Award Modular (09/25/03)
Communication Port Communications Port (COM1)
Communication Port Communications Port (COM2)
Communication Port Printer Port (LPT1)

Display:
Video Adapter SiS 650_651_M650_740 (32 MB)
3D Accelerator SiS 315 Integrated
Monitor Plug and Play Monitor [NoDB] (ETL6002192)

Multimedia:
Audio Adapter SiS 7012 Audio Device

Storage:
IDE Controller SiS PCI IDE Controller
Floppy Drive Floppy disk drive
Disk Drive ST340015A (40 GB, 5400 RPM, Ultra-ATA/100)
Optical Drive PHILIPS DROM5016 (16x/50x DVD-ROM)
Optical Drive PHILIPS PBRW5232L (52x/32x/52x CD-RW)
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 38154 MB (32537 MB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse HID-compliant mouse

Network:
Network Adapter BUFFALO WLI-U2-KG54L Wireless LAN Adapter (192.168.2.2)
Network Adapter Realtek RTL8139 Family PCI Fast Ethernet NIC

Peripherals:
USB1 Controller SiS 7001 PCI-USB Open Host Controller
USB1 Controller SiS 7001 PCI-USB Open Host Controller
USB2 Controller SiS 7002 USB 2.0 Enhanced Host Controller
USB Device BUFFALO WLI-U2-KG54L Wireless LAN Adapter
USB Device USB Human Interface Device



Hope this info gets me the sound drivers :D

#8 samuel3

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Posted 25 August 2008 - 05:44 AM

Still need sound.

#9 nigglesnush85

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Posted 25 August 2008 - 06:17 AM

http://www.sis.com/download/agreement.php?id=155808 may help
Regards,

Alan.

#10 samuel3

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Posted 25 August 2008 - 09:21 AM

I get this error when im about to install it
Posted Image


Then when i click ok this comes up and will exit the setup.
Posted Image

#11 nigglesnush85

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Posted 25 August 2008 - 03:55 PM

Try again and then look in event viewer at the time of the problem.
Regards,

Alan.

#12 samuel3

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Posted 25 August 2008 - 05:11 PM

Ive tryed lots of times.

#13 nigglesnush85

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Posted 26 August 2008 - 03:38 AM

In that case, open the device manager and look for the sis audio controller then choose to update driver. Tell it you want to search locations manually. Then tell it to look in the driver folder then the winxp folder.
Regards,

Alan.

#14 samuel3

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Posted 26 August 2008 - 04:58 AM

I have updated nearly all the drivers for audio but i didnt tell it to look for the driver folder and winxp folder.
How do i tell it to look in the driver folder and the winxp folder?

Edited by samuel3, 26 August 2008 - 04:59 AM.


#15 samuel3

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Posted 28 August 2008 - 06:33 AM

Bumping.




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