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Trying To Remove Messenger Infection


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5 replies to this topic

#1 skyguy66

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Posted 17 August 2008 - 12:51 PM

My daughter's computer caught some virus. Her MSN messenger account started sending fake messages to people in her address list.

I've run SpyBot, AdAdware, and Avast without detecting anything specific. I did find a lot of redirection entries (like redirecting symantec.com to 127.0.0.1) in her hosts file and removed those by hand. The messages seem to have stopped, but its hard to tell if they've really stopped or we're just in between some kind of cycle. She's shut messenger off for now.

Following other instructions for cleaning this sort of thing up, I've run combofix, but didn't see anything in the log that looks funny to my untrained eye.

Currently the computer seems to be running fairly normally, except for two things. First, one set of instructions recommended running smitfraudfix from safe mode. I can't get the computer to start in safe mode. It will reboot after a few seconds back to the "sorry, Windows did not start properly" screen. The only option that works is "start windows normally." Second, the instructions for running combofix recommended disabling anti-virus. I disabled Avast with the toolbar command "stop on access protection". Now when I reboot, the Avast icon does not show in the toolbar, although Avast seems to be running based on the task manager and the Windows security console.

The OS is WinXP Pro SP3.

Could someone look at the attached HijackThis log and suggest what else I should do?

Thanks!

Attached Files


Edited by skyguy66, 17 August 2008 - 12:54 PM.


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#2 harrythook

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Posted 01 September 2008 - 10:21 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. We aim to provide the valuable service known to come from BC to every member we can, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

Upon completing the steps below a staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.


Thanks and again sorry for the delay.

Please do an online scan with Kaspersky WebScanner

Click on Kaspersky Online Scanner

You will be prompted to install an ActiveX component from Kaspersky, Click Yes.
  • The program will launch and then begin downloading the latest definition files:
  • Once the files have been downloaded click on NEXT
  • Now click on Scan Settings
  • In the scan settings make that the following are selected:
    • Scan using the following Anti-Virus database:
    Extended (if available otherwise Standard)
    • Scan Options:
    Scan Archives
    Scan Mail Bases
  • Click OK
  • Now under select a target to scan:Select My Computer
  • This will program will start and scan your system.
  • The scan will take a while so be patient and let it run.
  • Once the scan is complete it will display if your system has been infected.
    • Now click on the Save as Text button:
  • Save the file to your desktop.
  • Copy and paste that information in your next post.
If you have not downloaded HiJackThis yet:
Posted ImageClick here to download HJTInstall.exe
  • Save HJTInstall.exe to your desktop.
  • Doubleclick on the HJTInstall.exe icon on your desktop.
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed, it will launch Hijackthis.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.
In your reply:
  • Fresh HJT log
  • Kaspersky Online Scanner log
Thanks


Harry

Veni Vidi Vici
THE FIGHT AGAINST MALWARE

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#3 skyguy66

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Posted 01 September 2008 - 05:14 PM

Since I posted, I scanned some more without finding anything. I changed the Live password. Nobody has been receiving fake instant messenger messages since changing the password.

I'm still concerned, though. I can't follow your procedure because IE crashes when I try to run the Kaspersky online scanner. Also, I cannot boot into safe mode.

What do you suggest?

#4 harrythook

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Posted 02 September 2008 - 04:35 AM

Lets get a little more information, and then see if we can get you straightened out there.
  • Download random's system information tool (RSIT) by random/random from here and save it to your desktop.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)
Please run HiJackThis and post a fresh log from that also.

Harry

Veni Vidi Vici
THE FIGHT AGAINST MALWARE

Become a BleepingComputer fan: Facebook

#5 Billy O'Neal

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Posted 06 September 2008 - 10:26 PM

Hello, skyguy66.
Are you still here?

Billy3
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
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#6 Billy O'Neal

Billy O'Neal

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Posted 07 September 2008 - 10:42 PM

Hello, skyguy66.
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please send me or another moderator a PM.

Everyone else please begin a new topic.

Billy3
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
Posted Image




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