can I download all the software in the "preparation" list, burn them to a CD, transfer them onto Dad's computer, and run them from there?
HijackThis needs to be run in normal mode so you need to try and resolve the safe mode only issue.
Download Malwarebytes Anti-Malware
, save it to a flash (usb, pen, thumb, jump) drive or CD, transfer it to the infected machine, then install and run the program. If you cannot transfer or install from the infected machine, try running the setup (installation) file directly from the flash drive or CD so it will install on the hard drive.
You will also need to, manually download the updates
, save and transfer them as well. After installing MBAM, just double-click on mbam-rules.exe
to install and update.
Before performing a Quick Scan
, please print out and follow these instructions
.Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
Scanning in safe or normal mode will work but removal functions are not as powerful in safe mode. MBAM is designed to be at full power when malware is running so safe mode is not necessary when using it. In fact, it loses some effectiveness for detection & removal when used in safe mode because the program includes a driver which does not work in safe mode. For optimal removal, normal mode is recommended
. Since you cannot use normal mode, then perform your scan in safe mode.