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Skipping Audio/video - Stuttering Computer


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#1 State Or Die

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Posted 16 August 2008 - 10:11 AM

Hey everyone,

My wife's computer has had a "skipping" problem for quite some time. I have been to the Malware forum and determined that the computer is cleaned - and they had me update windows and Java. I have run multiple virus scanners, spybot, adaware, have tried disconnecting wireless (i read somwhere that that could be it), checked memory, defragged, etc... basically everything i know how to do and i have not been able to remedy the situation. Basically whenever you run and audio or video file in any application (WMPlayer, Itunes, youtube, anything) it skips and stutters terribly. I think it really does it alot of times, it is just more noticable when you are listening / watching something continuous. The computer has plenty of available memory, is not maxed out in CPU usage or anything. Other than this problem, the computer seems to run flawlessly... I cant figure it out - if someone has time to help, it would be greatly appreciated.

Thanks!

System specs

HP Laptop dv5000
1.79 GHz
AMD Turion 64 Mobile
1 GB of Ram
Windows XP Media Center Edition
Version 2002, Service Pack 2

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#2 nigglesnush85

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Posted 16 August 2008 - 12:27 PM

Hello State Or Die,

The event viewer may give some more information.

1. Click Start select run
2. Type eventvwr.exe
3. Press enter
4. Search through the groups for errors and warnings.
5. Double click on each error and or warning.
6. Locate the copy to clipboard button, Posted Image (under the two arrows)
7. Let us know what you find. (paste the results)

Right click on MY Computer and select properties, click the Hardware tab and select device manager. Can you see any items with question or exclamation marks next to them.
Regards,

Alan.

#3 State Or Die

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Posted 16 August 2008 - 01:22 PM

Hi!

Thanks for helping me - when searching through for errors and warnings - do you want me to paste them all??? There are hundreds of them

Here are some of the errors (i tried to pick one from each repeating type) from "Applications":

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 8/15/2008
Time: 10:13:56 PM
User: N/A
Computer: K
Description:
Hanging application IEXPLORE.EXE, version 6.0.2900.2180, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 49 45 58 50 4c 4f IEXPLO
0018: 52 45 2e 45 58 45 20 36 RE.EXE 6
0020: 2e 30 2e 32 39 30 30 2e .0.2900.
0028: 32 31 38 30 20 69 6e 20 2180 in
0030: 68 75 6e 67 61 70 70 20 hungapp
0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0040: 61 74 20 6f 66 66 73 65 at offse
0048: 74 20 30 30 30 30 30 30 t 000000
0050: 30 30 00

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 7/22/2008
Time: 7:29:39 PM
User: N/A
Computer: K
Description:
Faulting application acrord32.exe, version 6.0.1.1091, faulting module msvcrt.dll, version 7.0.2600.2180, fault address 0x000370d0.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 61 63 72 ure acr
0018: 6f 72 64 33 32 2e 65 78 ord32.ex
0020: 65 20 36 2e 30 2e 31 2e e 6.0.1.
0028: 31 30 39 31 20 69 6e 20 1091 in
0030: 6d 73 76 63 72 74 2e 64 msvcrt.d
0038: 6c 6c 20 37 2e 30 2e 32 ll 7.0.2
0040: 36 30 30 2e 32 31 38 30 600.2180
0048: 20 61 74 20 6f 66 66 73 at offs
0050: 65 74 20 30 30 30 33 37 et 00037
0058: 30 64 30 0d 0a 0d0..


Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 6/25/2008
Time: 10:30:50 AM
User: N/A
Computer:K
Description:
Hanging application firefox.exe, version 1.8.20070.50813, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 66 69 72 65 66 6f firefo
0018: 78 2e 65 78 65 20 31 2e x.exe 1.
0020: 38 2e 32 30 30 37 30 2e 8.20070.
0028: 35 30 38 31 33 20 69 6e 50813 in
0030: 20 68 75 6e 67 61 70 70 hungapp
0038: 20 30 2e 30 2e 30 2e 30 0.0.0.0
0040: 20 61 74 20 6f 66 66 73 at offs
0048: 65 74 20 30 30 30 30 30 et 00000
0050: 30 30 30 000


Event Type: Error
Event Source: crypt32
Event Category: None
Event ID: 11
Date: 7/29/2008
Time: 11:15:48 PM
User: N/A
Computer: K
Description
Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: crypt32
Event Category: None
Event ID: 11
Date: 7/29/2008
Time: 11:15:48 PM
User: N/A
Computer: K
Description:
Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 4/12/2008
Time: 6:10:09 PM
User: N/A
Computer: K
Description:
Faulting application firefox.exe, version 1.8.20070.50813, faulting module unknown, version 0.0.0.0, fault address 0x300d49ad.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 66 69 72 ure fir
0018: 65 66 6f 78 2e 65 78 65 efox.exe
0020: 20 31 2e 38 2e 32 30 30 1.8.200
0028: 37 30 2e 35 30 38 31 33 70.50813
0030: 20 69 6e 20 75 6e 6b 6e in unkn
0038: 6f 77 6e 20 30 2e 30 2e own 0.0.
0040: 30 2e 30 20 61 74 20 6f 0.0 at o
0048: 66 66 73 65 74 20 33 30 ffset 30
0050: 30 64 34 39 61 64 0d 0a 0d49ad..

Event Type: Error
Event Source: ESENT
Event Category: Logging/Recovery
Event ID: 455
Date: 11/14/2007
Time: 11:37:03 AM
User: N/A
Computer: K
Description:
wuaueng.dll (1080) SUS20ClientDataStore: Error -1032 (0xfffffbf8) occurred while opening logfile C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: ESENT
Event Category: General
Event ID: 489
Date: 11/14/2007
Time: 11:37:03 AM
User: N/A
Computer: K
Description:
wuauclt (1080) An attempt to open the file "C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log" for read only access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ". The open file operation will fail with error -1032 (0xfffffbf8).

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: ESENT
Event Category: General
Event ID: 489
Date: 11/14/2007
Time: 11:37:03 AM
User: N/A
Computer: K
Description:
wuauclt (1080) An attempt to open the file "C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log" for read only access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ". The open file operation will fail with error -1032 (0xfffffbf8).

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.




Here are some of the warnings (Again, tried to paste only one of each type) from "Applications"



Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1517
Date: 8/15/2008
Time: 5:59:46 PM
User: NT AUTHORITY\SYSTEM
Computer: K
Description:
Windows saved user K\K registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use.

This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Warning
Event Source: ASP.NET 2.0.50727.0
Event Category: Setup
Event ID: 1020
Date: 7/21/2008
Time: 6:31:07 PM
User: N/A
Computer: K
Description:
Updates to the IIS metabase were aborted because IIS is either not installed or is disabled on this machine. To configure ASP.NET to run in IIS, please install or enable IIS and re-register ASP.NET using aspnet_regiis.exe /i.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.



Event Type: Warning
Event Source: COM+
Event Category: (105)
Event ID: 4440
Date: 8/22/2007
Time: 7:22:59 PM
User: N/A
Computer: K
Description:
The CRM log file was originally created on a computer with a different name. It has been updated with the name of the current computer. If this warning appears when the computer name has been changed then no further action is required. YOUR-727A0A4E7C

Server Application ID: {02D4B3F1-FD88-11D1-960D-00805FC79235}
Server Application Instance ID:
{275BD3BD-A57E-4DB8-9EAF-AA5604F369AE}
Server Application Name: System Application
Comsvcs.dll file version: ENU 2001.12.4414.308 shp

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Warning
Event Source: crypt32
Event Category: None
Event ID: 6
Date: 7/23/2007
Time: 3:27:27 PM
User: N/A
Computer: YOUR-727A0A4E7C
Description:
Reached crypt32 threshold of 50 events and will suspend logging for 60 minutes

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Warning
Event Source: Alert Manager Event Interface
Event Category: None
Event ID: 257
Date: 5/15/2007
Time: 6:33:37 PM
User: N/A
Computer: YOUR-727A0A4E7C
Description:
The description for Event ID ( 257 ) in Source ( Alert Manager Event Interface ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: VirusScan Enterprise: The scan of C:\Documents and Settings\K\Desktop\NetLogo3.1.4Installer.exe has taken too long to complete and is being canceled. Scan engine version used is 5100 DAT version 5031.(from YOUR-727A0A4E7C IP 127.0.0.1 user YOUR-727A0A4E7C\K running VirusScan Enter 8.0 OAS).



I did not post them all because it would have taken hours.... do you need them all? Here are some from "System" - there are about 10 per day that look like these


Event Type: Warning
Event Source: Dhcp
Event Category: None
Event ID: 1003
Date: 8/15/2008
Time: 7:16:33 AM
User: N/A
Computer: K
Description:
Your computer was not able to renew its address from the network (from the DHCP Server) for the Network Card with network address 0014A5A3EEED. The following error occurred:
The semaphore timeout period has expired. . Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 79 00 00 00 y...


Event Type: Warning
Event Source: Tcpip
Event Category: None
Event ID: 4226
Date: 8/11/2008
Time: 7:20:58 PM
User: N/A
Computer: K
Description:
TCP/IP has reached the security limit imposed on the number of concurrent TCP connect attempts.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 00 00 01 00 54 00 ......T.
0008: 00 00 00 00 82 10 00 80 ......
0010: 01 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........


Event Type: Error
Event Source: ipnathlp
Event Category: None
Event ID: 32003
Date: 8/12/2008
Time: 7:13:44 PM
User: N/A
Computer: K
Description:
The Network Address Translator (NAT) was unable to request an operation of the kernel-mode translation module. This may indicate misconfiguration, insufficient resources, or an internal error. The data is the error code.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 1f 00 00 00 ....




I do not see anything in the device manager with exclamation or question marks

Edited by State Or Die, 16 August 2008 - 01:22 PM.


#4 nigglesnush85

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Posted 16 August 2008 - 01:44 PM

While those could be problems, they don't look to be related with audio problems.
The System File Checker may be able to help. http://www.updatexp.com/scannow-sfc.html

1. Click Start
2. Then run.
3. Type sfc /scannow
4. Press enter.
5. Follow the prompts

The SFC works by checking Windows system files and replacing the damaged files.
Regards,

Alan.

#5 State Or Die

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Posted 16 August 2008 - 02:04 PM

well, im not sure if it is actually an audio/video problem, or if that is just the place i notice it most... i believe the audio/video thing is a result of something else, because sometimes the mouse will stutter as you move it across the screen, etc.

I will run that thing now - is there a log or something i will need to post?

#6 State Or Die

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Posted 16 August 2008 - 02:56 PM

While those could be problems, they don't look to be related with audio problems.
The System File Checker may be able to help. http://www.updatexp.com/scannow-sfc.html

1. Click Start
2. Then run.
3. Type sfc /scannow
4. Press enter.
5. Follow the prompts

The SFC works by checking Windows system files and replacing the damaged files.


ok i ran the scanner and it is telling me "Files that are required for Windows to run properly must be copied to the DLL cache - Insert your Windows XP Professional CD now"

problem is - my wife and i were not married when she bought this computer and i can pretty much guarantee that we dont have the discs that came with it - what should i do? I checked the link you provided and i do NOT have a DLLCache folder under c:\windows\system32. I do have the I386 folder under the c:\ drive.

I did have to change this:
"HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SourcePath

Make sure the entry here is the same path to the I386 folder as used above."

from "C:\i386" to "c:\"

Edited by State Or Die, 16 August 2008 - 03:19 PM.


#7 nigglesnush85

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Posted 16 August 2008 - 04:07 PM

OK, if you look in the event viewer, are there fewer error messages? also can you find an entry called windows file protection? If so this will give details on what was scanned.
Regards,

Alan.

#8 State Or Die

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Posted 16 August 2008 - 05:43 PM

ok, i ran the scanner again after making the changes listed in that tutorial, and i got the same results.

the event viewer look to have the same errors and warnings as it did before...

i found several entries entitled "Windows File Protection" - this is what it had in it (in order):

Event Type: Information
Event Source: Windows File Protection
Event Category: None
Event ID: 64017
Date: 8/16/2008
Time: 6:37:32 PM
User: N/A
Computer: K
Description:
Windows File Protection file scan completed successfully.

Event Type: Information
Event Source: Windows File Protection
Event Category: None
Event ID: 64021
Date: 8/16/2008
Time: 6:37:27 PM
User: N/A
Computer: K
Description:
The system file c:\windows\ehome\snchk.exe could not be copied into the DLL cache. The specific error code is 0x00000000 [The operation completed successfully.
]. This file is necessary to maintain system stability.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Information
Event Source: Windows File Protection
Event Category: None
Event ID: 64021
Date: 8/16/2008
Time: 6:35:57 PM
User: N/A
Computer: K
Description:
The system file c:\windows\ehome\ehituner.dll could not be copied into the DLL cache. The specific error code is 0x00000000 [The operation completed successfully.
]. This file is necessary to maintain system stability.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Information
Event Source: Windows File Protection
Event Category: None
Event ID: 64021
Date: 8/16/2008
Time: 6:35:54 PM
User: N/A
Computer: K
Description:
The system file c:\windows\ehome\ehiepg.dll could not be copied into the DLL cache. The specific error code is 0x00000000 [The operation completed successfully.
]. This file is necessary to maintain system stability.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Information
Event Source: Windows File Protection
Event Category: None
Event ID: 64021
Date: 8/16/2008
Time: 6:35:52 PM
User: N/A
Computer: K
Description:
The system file c:\windows\ehome\ko\ehepgdat.resources.dll could not be copied into the DLL cache. The specific error code is 0x000004c7 [The operation was canceled by the user.
]. This file is necessary to maintain system stability.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Information
Event Source: Windows File Protection
Event Category: None
Event ID: 64021
Date: 8/16/2008
Time: 6:35:50 PM
User: N/A
Computer: K
Description:
The system file c:\windows\ehome\ja\ehepgdat.resources.dll could not be copied into the DLL cache. The specific error code is 0x000004c7 [The operation was canceled by the user.
]. This file is necessary to maintain system stability.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Information
Event Source: Windows File Protection
Event Category: None
Event ID: 64021
Date: 8/16/2008
Time: 6:35:47 PM
User: N/A
Computer: K
Description:
The system file c:\windows\ehome\fr\ehepgdat.resources.dll could not be copied into the DLL cache. The specific error code is 0x000004c7 [The operation was canceled by the user.
]. This file is necessary to maintain system stability.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Information
Event Source: Windows File Protection
Event Category: None
Event ID: 64021
Date: 8/16/2008
Time: 6:35:45 PM
User: N/A
Computer: K
Description:
The system file c:\windows\ehome\de\ehepgdat.resources.dll could not be copied into the DLL cache. The specific error code is 0x000004c7 [The operation was canceled by the user.
]. This file is necessary to maintain system stability.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Information
Event Source: Windows File Protection
Event Category: None
Event ID: 64021
Date: 8/16/2008
Time: 6:35:42 PM
User: N/A
Computer: K
Description:
The system file c:\windows\ehome\zh-chs\ehepgdat.resources.dll could not be copied into the DLL cache. The specific error code is 0x000004c7 [The operation was canceled by the user.
]. This file is necessary to maintain system stability.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Information
Event Source: Windows File Protection
Event Category: None
Event ID: 64021
Date: 8/16/2008
Time: 5:54:54 PM
User: N/A
Computer: K
Description:
The system file c:\windows\ehome\ehcircl.dll could not be copied into the DLL cache. The specific error code is 0x00000000 [The operation completed successfully.
]. This file is necessary to maintain system stability.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.




For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Edited by State Or Die, 16 August 2008 - 05:47 PM.


#9 nigglesnush85

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Posted 16 August 2008 - 06:13 PM

Those entries are basically saying they were unable to copy needed files over. The scan may not have been completed correctly. An XP CD will be needed to do the scan.

Have you updated the audio drivers?
Regards,

Alan.

#10 State Or Die

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Posted 16 August 2008 - 06:16 PM

no i didnt, i am not sure how to do that...?


also - i am not sure it is a media problem... lately i have been thinking that maybe the audio/video skipping is related to to actual operation of the computer...


i do not have access to the XP cd - does that mean that the computer will never operate correctly?

#11 nigglesnush85

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Posted 16 August 2008 - 06:28 PM

This tool http://www.gtopala.com/ will give you detailed info on the system. using this tool locate the audio hardware then look on the manufacturers website for an updated driver.

i am not sure it is a media problem... lately i have been thinking that maybe the audio/video skipping is related to to actual operation of the computer...

What makes you say that?

The windows CD is uses to mainly repair the OS, if the system is damaged it is possible to repair that damage using the CD.

How old is the system?
Regards,

Alan.

#12 State Or Die

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Posted 16 August 2008 - 06:54 PM

well, sometimes it takes a while to open programs or switch between them... seems to have hangups... just feels like its overworked with the simplest of tasks sometimes... you cant watch things on youtube or anything like that at all... it just stutters too much

its not that old of a computer - i think my wife bought it about 3 or 4 years ago

#13 nigglesnush85

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Posted 16 August 2008 - 07:02 PM

In that case, some diagnostics are required.

Your hard drive may be set to the wrong mode.

1. Right click My Computer select properties
2. Select the Hardware tab and click device manager
3. Expand the IDE ATA/ATAPI controllers group
4. Double click Primary IDE Channel
5. Select the Advanced Settings tab
6. What is the current Transfer mode for Device 0?

If the mode is set to PIO Only select the driver tab and click Uninstall
This will uninstall the driver and reboot the system. Upon reboot the driver will be replaced and you should be using the correct setting.

http://www.hdtune.com/ an error scan should show if the drive is healthy.
http://www.cpusolutions.com/mm8004744CPU/H...s/memtest86.htm for the RAM
Regards,

Alan.

#14 State Or Die

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Posted 16 August 2008 - 07:08 PM

ok, i downloaded that tool - but you have to understand - i have absolutely no idea what i'm looking at here....

edit - oops... i didnt realize you replied... disregard this, ill follow your last post first.

Edited by State Or Die, 16 August 2008 - 07:08 PM.


#15 hamluis

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Posted 16 August 2008 - 07:20 PM

Have you tried running chkdsk /r on the system?

http://www.1securitycenter.com/windows_xp_faq/chkdsk.html Put check marks in both options (fix, recover).

Louis




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