Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Performance Issue: Aspire 3690 Laptop: 7 Min Load Up


  • Please log in to reply
11 replies to this topic

#1 oldkrow2008

oldkrow2008

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Local time:08:10 PM

Posted 15 August 2008 - 04:23 PM

Okay so this is driving me crazy. I have been working on my friends Laptop for two weeks now to fix the slow load up time and speed up the performance. I mean it Crawls. From the point I turn it on to the log in password screen it takes 2. 15 seconds. From the time I put in the password to loading up desktop and loading a working program, in my testing I try loading Firefox, it takes 3 min and 55 sec.

I have cleaned up all spyware that I can tell of and from what I can see in the HJT log it ?seems? to be clean. The maleware wasnít really bad anyway. I then took the blackviper approach and disabled all the unnecessary services (playing on the safe side of tweak.) I managed to take 42 processes down to 28 after everything is loaded. It jumps up 34 during the startup sequence but those stop after completing their tasks.

I also uninstalled Acer epowering technology after researching it for a long time and with the ownerís permission. It was a big hog and in my opinion and many others included, it is a horrible utility. It took away certain XP utility options like for example; I could not get into the power saving options to change some settings nor does it like third party virus protectors. It ties in with Norton 360. I also uninstalled Norton 360 which was just as bad as epowering and also with their permission. After all this I still had slow load up, nothing had changed. I then went into msconfig and disabled about 5 or 6 unnecessary background programs. (It should be noted that this is only to troubleshoot my problem.) Once I get to the root, Iíll then decide to either uninstall the programs that are causing the issue or leave them be, in either case msconfig will be reinstated to normal mode once I am completely finished. I even renamed a process (Monitor.exe) which is NOT the Microsoft running program, but something that is apart of the epowering utility that monitors the computer for recovery purposes. I uninstalled Google desktop installed Avast virus protector, left Microsoft to handle the firewall(at least for now) put on S%D but not the Teatime(at least for now) because I donít think its needed, the process was really hording the resources. I defragged the system three times and used CClean. I checked the temp of the system for overheating just in case as well. And wouldnít you know it, the times have not changed but by a few seconds. So I am asking help now to see what Iím missing or what I could do to fix this performance issue. It has me stumped. As you all can see, it is not that I havenít tried. .

The system specs are Acer Aspire 3690. XP media addition sp2, Intel Celeron M processor 420, 1.6 mgh with 512 ram and an 80 gig hard drive. I ctrl alt del at the start up to watch what is happening and the CPU stays at 99% to 100 the entire time. I realize Laptops are a different beast but it shouldnít take more than 3 minutes four tops from start up to desktop fully functioning, that is the bench mark I am shooting for. Iíll gladly post my HJT log in the other forum if needed or here if permitted in order to show my latest HJT log Please help before I burn this computer up and buy them a new one.

Thanks in advance and happy it isn't my laptop :thumbsup:

LB

BC AdBot (Login to Remove)

 


#2 nigglesnush85

nigglesnush85

  • Members
  • 4,371 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:UK
  • Local time:04:10 AM

Posted 15 August 2008 - 05:32 PM

Hello oldkrow2008,

That sounds like a lot of trouble shooting... I have a few thoughts.

Have you considered adding more RAM?

The event viewer may give some more information.

1. Click Start select run
2. Type eventvwr.exe
3. Press enter
4. Search through the groups for errors and warnings.
5. Double click on each error and or warning.
6. Locate the copy to clipboard button, Posted Image (under the two arrows)
7. Let us know what you find. (paste the results)

Also run some free online virus scanners.

1.Eset
2.Kaspersky
3.Bitdefender
4.Panda
5.McAfee

Also the hard drive may be set to the wrong mode.

1. Right click My Computer select properties
2. Select the Hardware tab and click device manager
3. Expand the IDE ATA/ATAPI controllers group
4. Double click Primary IDE Channel
5. Select the Advanced Settings tab
6. What is the current Transfer mode for Device 0?

If the mode is set to PIO Only select the driver tab and click Uninstall
This will uninstall the driver and reboot the system. Upon reboot the driver will be replaced and you should be using the correct setting.
Regards,

Alan.

#3 hamluis

hamluis

    Moderator


  • Moderator
  • 56,131 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:11:10 PM

Posted 15 August 2008 - 05:41 PM

Agree with Alan re the increased RAM.

IMO, there are three things that can cause slow boots (other than malware): startup programs, drivers, and hardware problems that delay system recognition of hardware.

MSCONFIG does not reflect all startup items...if you want to get a handle on all of them, files and registry entries...you need to use a tool like AutoRuns for Windows - http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx , which is comprehensive.

Drivers usually produce an error screen when they are particularly troublesome.

I'd check Event Viewer for any indication of hardware problems.

Louis

#4 oldkrow2008

oldkrow2008
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Local time:08:10 PM

Posted 15 August 2008 - 06:42 PM

Here is the event log info:
I'll provide everything for the 15th of this month THROUGH THE 8TH FOR WARNINGS.

Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1517
Date: 8/15/2008
Time: 1:37:11 AM
User: NT AUTHORITY\SYSTEM
Computer: ACER-FCAFBFA90D
Description:
Windows saved user ACER-FCAFBFA90D\Owner registry while an application or service was still

using the registry during log off. The memory used by the user's registry has not been

freed. The registry will be unloaded when it is no longer in use.

This is often caused by services running as a user account, try configuring the services to

run in either the LocalService or NetworkService account.

For more information, see Help and

Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1517
Date: 8/14/2008
Time: 3:19:51 AM
User: NT AUTHORITY\SYSTEM
Computer: ACER-FCAFBFA90D
Description:
Windows saved user ACER-FCAFBFA90D\Owner registry while an application or service was still

using the registry during log off. The memory used by the user's registry has not been

freed. The registry will be unloaded when it is no longer in use.

This is often caused by services running as a user account, try configuring the services to

run in either the LocalService or NetworkService account.

For more information, see Help and

Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Warning
Event Source: WinMgmt
Event Category: None
Event ID: 36
Date: 8/12/2008
Time: 12:38:58 PM
User: N/A
Computer: ACER-FCAFBFA90D
Description:
WMI ADAP was unable to load the Spooler performance library because it returned an invalid

return code: 0x80041001

For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.


Event Type: Warning
Event Source: WinMgmt
Event Category: None
Event ID: 36
Date: 8/12/2008
Time: 12:38:58 PM
User: N/A
Computer: ACER-FCAFBFA90D
Description:
WMI ADAP was unable to load the Spooler performance library because it returned an invalid

return code: 0x6ba

For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.


Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1517
Date: 8/12/2008
Time: 12:21:09 PM
User: NT AUTHORITY\SYSTEM
Computer: ACER-FCAFBFA90D
Description:
Windows saved user ACER-FCAFBFA90D\Owner registry while an application or service was still

using the registry during log off. The memory used by the user's registry has not been

freed. The registry will be unloaded when it is no longer in use.

This is often caused by services running as a user account, try configuring the services to

run in either the LocalService or NetworkService account.

For more information, see Help and

Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1517
Date: 8/8/2008
Time: 10:21:43 PM
User: NT AUTHORITY\SYSTEM
Computer: ACER-FCAFBFA90D
Description:
Windows saved user ACER-FCAFBFA90D\Owner registry while an application or service was still

using the registry during log off. The memory used by the user's registry has not been

freed. The registry will be unloaded when it is no longer in use.

This is often caused by services running as a user account, try configuring the services to

run in either the LocalService or NetworkService account.

For more information, see Help and

Support Center at http://go.microsoft.com/fwlink/events.asp.

The error above keeps popping up through the log from the 15th to the 8th, I have not dug

further into the log.

The one below is a Security audit under the secuirty tab

Event Type: Success Audit
Event Source: Security
Event Category: System Event
Event ID: 517
Date: 12/24/2006
Time: 4:31:43 AM
User: NT AUTHORITY\SYSTEM
Computer: ACER-FCAFBFA90D
Description:
The audit log was cleared
Primary User Name: SYSTEM
Primary Domain: NT AUTHORITY
Primary Logon ID: (0x0,0x3E7)
Client User Name: SYSTEM
Client Domain: NT AUTHORITY
Client Logon ID: (0x0,0x3E7)


For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.

This is in the system tab:

Event Type: Warning
Event Source: Win32k
Event Category: None
Event ID: 240
Date: 8/15/2008
Time: 1:37:02 AM
User: N/A
Computer: ACER-FCAFBFA90D
Description:
A request to suspend power was denied by winlogon.exe.

For more information, see Help and

Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 00 00 02 00 4e 00 ......N.
0008: 00 00 00 00 f0 00 00 80 ....ū..Ä
0010: 00 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 8/15/2008
Time: 12:59:19 AM
User: N/A
Computer: ACER-FCAFBFA90D
Description:
The Print Spooler service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

For more

information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7009
Date: 8/15/2008
Time: 12:59:19 AM
User: N/A
Computer: ACER-FCAFBFA90D
Description:
Timeout (30000 milliseconds) waiting for the Print Spooler service to connect.

For more

information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Warning
Event Source: Win32k
Event Category: None
Event ID: 240
Date: 8/15/2008
Time: 1:37:02 AM
User: N/A
Computer: ACER-FCAFBFA90D
Description:
A request to suspend power was denied by winlogon.exe.

For more information, see Help and

Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 00 00 02 00 4e 00 ......N.
0008: 00 00 00 00 f0 00 00 80 ....ū..Ä
0010: 00 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........


No other errors or warnings were found in the other tabs

As far as the ram goes, they have some extra to put in, but I've left that alone for now, I do not want to open the laptop I will have them do that if they want, I don't like dealing with hardware if I can help it, but I know it will help to a good degree, but even with 512 it should handle better than 7 minutes.

I'll post again with the drive info.
and thanks guys for the quick reply :thumbsup:
LB

#5 nigglesnush85

nigglesnush85

  • Members
  • 4,371 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:UK
  • Local time:04:10 AM

Posted 15 August 2008 - 06:59 PM

The main error there is the print error, I would install the RAM to increase performance. The System File Checker may be able to help. http://www.updatexp.com/scannow-sfc.html

1. Click Start
2. Then run.
3. Type sfc /scannow
4. Press enter.
5. Follow the prompts

The SFC works by checking Windows system files and replacing the damaged files.

Also is the system up to date?
Regards,

Alan.

#6 oldkrow2008

oldkrow2008
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Local time:08:10 PM

Posted 15 August 2008 - 07:30 PM

nigglesnush85, :thumbsup: :flowers: :trumpet:

Th issue was the hard drive mode was indeed set to PIO Only mode. After I reinstalled the driver my speeds were unbelievable. 27 sec from start sequence to log in. I did time the log in to desktop but did a total count. So get this, from start up to desktop... Can I get a drum roll please... 1 min and 6 seconds. I kid you not. That was so cool.

Anyway I will fix that spool issue and tightly up around here but can you tell me why that is an issue or offer a link to a good article to better explain the significance of that issue.

Thanks again btw That was a huge relief. That was a fast fix. I'll recommend the ram, the have the extra stix bt I plan on restoring msconfig to see how much time is added and a virus scan for safety but this has vastly improved performance.

LB

#7 nigglesnush85

nigglesnush85

  • Members
  • 4,371 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:UK
  • Local time:04:10 AM

Posted 15 August 2008 - 07:51 PM

No problem, glad to help.

I'm not sure the spooler error is such a problem, while it could be damaged it may prevent printing.

Thats a good start up time, how long dos it take to shut down?
Regards,

Alan.

#8 oldkrow2008

oldkrow2008
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Local time:08:10 PM

Posted 15 August 2008 - 10:06 PM

I haven't timed the shut down but it was taking a good chuck of time, now I want to say about 1 min and a half, maybe 2 but really not much more than that.

As I explained above, the trouble shooting was extensive but I was not aware of the drive mode and what it could do to start up times. There have been a lot of Acer owners that were very unhappy with their performance and maybe this is a problem that is occurring in their machines. A default setting Is there an article that I can read or a brief explanation. If not for me, but anyone who comes along and wants to troubleshoot, this could have a huge effect on their resuls as it did mine.
LB

#9 nigglesnush85

nigglesnush85

  • Members
  • 4,371 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:UK
  • Local time:04:10 AM

Posted 16 August 2008 - 05:28 AM

That's a long shutdown time, I have got my laptop down to 10-15 seconds.

Regarding the PIO mode problem here is a good article http://support.microsoft.com/kb/817472 Basically says when the disk has an error it reduces speed the more errors it has the slower performance will be.
Regards,

Alan.

#10 hamluis

hamluis

    Moderator


  • Moderator
  • 56,131 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:11:10 PM

Posted 16 August 2008 - 10:14 AM

Related article: DMA reverts to PIO Windows Problem Solver - http://winhlp.com/node/10

More concise summary of fix: Getting back to DMA mode in Windows XP - http://sniptools.com/tipstricks/getting-ba...e-in-windows-xp

Louis

#11 oldkrow2008

oldkrow2008
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Local time:08:10 PM

Posted 18 August 2008 - 10:36 PM

Sorry I was out of town. I'll read those articles and I'll also time the shut down, it may not be that slow, I was just taking a guess.

Thanks as always
LB

#12 nigglesnush85

nigglesnush85

  • Members
  • 4,371 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:UK
  • Local time:04:10 AM

Posted 19 August 2008 - 04:47 AM

No problem, glad to help.
Regards,

Alan.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users