Posted 01 September 2008 - 02:57 PM
Okay, let's try making sure you have a valid connection to the internet first of all. Go to "Start", "Control Panel", "Network Connections" and find "Local Area Connection" (I am assuming you are using a wired connection). Is there any "!", "?" or "X" symbol on the Local Area Connection icon?
If there is no error symbol like that, please right-click on "Local Area Connection" and choose "Status". Choose the "Support" tab at the top, and check for your IP address. Is the IP address currently 192.168.x.x?
A couple things from here we can try. Close this window down, and right-click on "Local Area Connection" again but this time choose "Properties". Look for the "Internet Protocol (TCP/IP)". Click on this line and hit the "Properties" button. Make sure it is set to automatically acquire IP and DNS information. If it already was set to this, hit "OK" and remove the check-mark beside "Internet Protocol (TCP/IP)" and click "OK" at the bottom. Now right-click "Local Area Connection" again and choose "Properties". Re-add the check-mark to "Internet Protocol (TCP/IP)" and click OK. Try connecting to the internet again.