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nail.exe Win32:Trojano-1212


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#1 Andrei

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Posted 19 April 2005 - 04:55 PM

I'm new to this board but I think I've done everything I can up to this point.

I got a two virii (plural for virus?) on my computer yesterday. I'm running Avast! anti-virus. It detected both and seems to have taken care of one. However, the second one is persistent and will not go away.

What I have done so far:

Start my computer in safe mode and
1. run lavasoft ad-aware & removed 1 registry entry
2. run spybot s&d (clean)
3. run a complete system scan including archive files with Avast! 4 (found three instances in recycle bin) and removed the infected files
4. run hijack this and removed what I perceived to be suspicious entries (several dlls loading early 020 and an unnamed registry entry)
5. reboot into normal mode

Within a few minutes of internet browsing, Avast! informs me that it has detected nail.exe Win32:Trojano-1212

I delete the file, but as this is the umteenth time this has appeared in the last 24 hours, I know it will be back.

Here is my latest HijackThis log:

Logfile of HijackThis v1.99.1
Scan saved at 3:29:26 PM, on 4/19/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS\System32\S24EvMon.exe
C:\Program Files\Sygate\SPF\smc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\System32\RegSrvc.exe
C:\WINDOWS\System32\RoamMgr.exe
C:\WINDOWS\system32\slserv.exe
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\system32\ssoftsrv.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Intel\Switching\User\RoamSvc.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\WINDOWS\jlawps.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\Cacheman\Cacheman.exe
c:\windows\system32\kkziafo.exe
C:\Program Files\Microsoft Office\Office\OUTLOOK.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Andrei\My Documents\HolisTech\tools\spyware-removal\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = Http://www.alienware.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Alienware
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
R3 - URLSearchHook: (no name) - {04079856-5845-4dea-848C-3ECD647AA554} - C:\Program Files\MySearch\SrchAstt\1.bin\MYSRCHAS.DLL (file missing)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll
O4 - HKLM\..\Run: [Tweak UI] RUNDLL32.EXE TWEAKUI.CPL,TweakMeUp
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\Sygate\SPF\smc.exe -startgui
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [pcsivvg] c:\windows\system32\kkziafo.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Cacheman] C:\PROGRA~1\Cacheman\Cacheman.exe
O8 - Extra context menu item: &Document Tree - C:\WINDOWS\web\tree.htm
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Highlight - C:\WINDOWS\WEB\highlight.htm
O8 - Extra context menu item: &Links List - C:\WINDOWS\WEB\urllist.htm
O8 - Extra context menu item: &Web Search - C:\WINDOWS\WEB\selsearch.htm
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Customize Menu &4 - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: Fill Forms &] - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: I&mages List - C:\WINDOWS\Web\imglist.htm
O8 - Extra context menu item: Open Frame in &New Window - C:\WINDOWS\WEB\frm2new.htm
O8 - Extra context menu item: RoboForm &2 - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O8 - Extra context menu item: Save Forms &[ - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O8 - Extra context menu item: View Partial So&urce - C:\WINDOWS\web\source.htm
O8 - Extra context menu item: Zoom &In - C:\WINDOWS\WEB\zoomin.htm
O8 - Extra context menu item: Zoom O&ut - C:\WINDOWS\WEB\zoomout.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra 'Tools' menuitem: Fill Forms &] - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Save Forms &[ - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: (no name) - {438AFBA1-B0CB-11d2-9214-00104B3BCE5F} - C:\WINDOWS\web\tree.htm
O9 - Extra 'Tools' menuitem: &Document Tree - {438AFBA1-B0CB-11d2-9214-00104B3BCE5F} - C:\WINDOWS\web\tree.htm
O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RoboForm &2 - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O14 - IERESET.INF: START_PAGE_URL=Http://www.alienware.com
O16 - DPF: {26CBF141-7D0F-46E1-AA06-718958B6E4D2} - http://download.ebay.com/turbo_lister/US/install.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200312...meInstaller.exe
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/EP...ol_v1-0-3-9.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/014ef63d24dee8...ip/RdxIE601.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab
O16 - DPF: {BDD2F926-8158-4F62-9E0D-B3B75FD1F07F} (McObjectFactory Class) - http://download.mcafee.com/molbin/shared/M...0,2/mcmysec.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/...419/mcfscan.cab
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: Adapter Switching (IntelRoam) - Intel Corporation - C:\Program Files\Intel\Switching\User\RoamSvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: RegSrvc - Intel Corporation - C:\WINDOWS\System32\RegSrvc.exe
O23 - Service: RoamMgr - Intel Corporation - C:\WINDOWS\System32\RoamMgr.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\WINDOWS\System32\S24EvMon.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: Sygate Personal Firewall (SmcService) - Sygate Technologies, Inc. - C:\Program Files\Sygate\SPF\smc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: Cryptainer service (ssoftservice) - Cypherix - A Business Division of Secure-Soft (India) Pvt Ltd - C:\WINDOWS\SYSTEM32\ssoftsrv.exe
O23 - Service: System Startup Service (SvcProc) - Unknown owner - C:\WINDOWS\svcproc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: VNC Server (winvnc) - Unknown owner - C:\Program Files\UltraVNC\winvnc.exe" -service (file missing)

I appreciate your time and help!

Andrei

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#2 ddeerrff

ddeerrff

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Posted 20 April 2005 - 04:12 PM

Hello Andrei and welcome to BleepingComputer.

(Thanks to Swandog46 for this canned fix)

Open Notepad, (Start button, click on Run, type in Notepad, and click OK) copy & pastes the following block of text into Notepad.

@ECHO OFF
cd\windows
Nail.exe /FULLREMOVE
sc config SvcProc start= disabled
sc stop SvcProc
sc delete SvcProc
attrib -s -r -h nail.exe
attrib -s -r -h svcproc.exe
del nail.exe
del svcproc.exe
exit

Click on 'File', then 'Save as'
Select 'Save as type:' as All Files,
Save the file to the desktop as remove.bat. Close Notepad.


Next, please reboot your computer in Safe Mode by doing the following:
1) Restart your computer
2) During startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Select the first option, to run Windows in Safe Mode.

For additional help in booting into Safe Mode, see the following Safe Mode instructions .


Once in Safe Mode, please double-click on remove.bat. A window should open and close very quickly --- this is normal.


Start HJT and click on the SCAN button. Put a check mark in front of the following lines:

R3 - URLSearchHook: (no name) - {04079856-5845-4dea-848C-3ECD647AA554} - C:\Program Files\MySearch\SrchAstt\1.bin\MYSRCHAS.DLL (file missing)

F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\Nail.exe <--Isn't showing in current log, check it if it appears

O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/014ef63d24dee8...ip/RdxIE601.cab

There will also be an item towards the bottom of the O4 section in HijackThis (it should be the last O4 item marked "HKLM", and it should be between the entries for [avast!] and [ctfmon.exe]). This item will be marked with "garbage" random characters. However, it seems to be renaming itself so the name will most likely be different by the time you follow these directions. In your previous log it was:

O4 - HKLM\..\Run: [pcsivvg] c:\windows\system32\kkziafo.exe

Whatever the name of the item is, check it. Then close all open windows except for HijackThis and click Fix Checked.


Open Windows Explorer (Windows key+e), navigate to and delete the file listed in the random O4 entry. In the above example you would delete c:\windows\system32\kkziafo.exe

Reboot normally and post a new HijackThis log.

Edited by ddeerrff, 20 April 2005 - 04:14 PM.

Derfram
~~~~~~

#3 Andrei

Andrei
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Posted 20 April 2005 - 05:11 PM

Thanks ddeerrff!

I actually managed to get rid of the monster about a half hour before reading your post. I tried about a million tools and approaches so I am not even entirely sure what did the trick.

1. I removed the VNC server and all references to it in the registry, I fixed the reference to:

O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/014ef63d24dee8...ip/RdxIE601.cab

with HJT (figured real.com is aggressive as it is, whatever refers to them can't be good).
I removed several other items as well.

2. I did a scan with Spyware Doctor and removed manually:
- Common Components for VX2
- Registry entries for Comet Cursor, WebSearch Toolbar and Xupiter
- Files associated with FavoriteMan, Toprebates and Jraun

I'm not sure how many of these were active, but sure am glad I found and got rid of these. I am disappointed that neither spybot or adaware found these keys and files!


After all this the Nail.exe problem seemed to vanish but the garbage character file was still there. Avast! did not react to it and if I had not checked the running processes I would have no way of knowing it was still running.

I tried TrojanHunter which found the trojan and identified it as Agent.167 However, each time I cleaned it it just showed up again within seconds (lame).

At this point while trying to research Agent.167 I came across several references to turning off the Win XP System Restore function! Good advice for any attempt to remove virus/trojan I think!

Last thing I did was install Ewido and it identified the trojan as Trojan.Agent.cp and at first it did the same as TrojanHunter: Remove the file but find it renamed a second later. However, Ewido informed me that rebooting was necessary to complete the cleaning. I rebooted and presto, system clean!!!

This has been a great learning experience.

Thanks again for your help and the time you spent finding a fix for this!

Just for good measure, here is my clean HTJ log file:

Logfile of HijackThis v1.99.1
Scan saved at 3:42:53 PM, on 4/20/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS\System32\S24EvMon.exe
C:\Program Files\Sygate\SPF\smc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\System32\RegSrvc.exe
C:\WINDOWS\System32\RoamMgr.exe
C:\WINDOWS\system32\slserv.exe
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\system32\ssoftsrv.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Intel\Switching\User\RoamSvc.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft Office\Office\OUTLOOK.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Andrei\My Documents\HolisTech\tools\spyware-removal\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll
O4 - HKLM\..\Run: [Tweak UI] RUNDLL32.EXE TWEAKUI.CPL,TweakMeUp
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\Sygate\SPF\smc.exe -startgui
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: &Document Tree - C:\WINDOWS\web\tree.htm
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Highlight - C:\WINDOWS\WEB\highlight.htm
O8 - Extra context menu item: &Links List - C:\WINDOWS\WEB\urllist.htm
O8 - Extra context menu item: &Web Search - C:\WINDOWS\WEB\selsearch.htm
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Customize Menu &4 - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: Fill Forms &] - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: I&mages List - C:\WINDOWS\Web\imglist.htm
O8 - Extra context menu item: Open Frame in &New Window - C:\WINDOWS\WEB\frm2new.htm
O8 - Extra context menu item: RoboForm &2 - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O8 - Extra context menu item: Save Forms &[ - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O8 - Extra context menu item: View Partial So&urce - C:\WINDOWS\web\source.htm
O8 - Extra context menu item: Zoom &In - C:\WINDOWS\WEB\zoomin.htm
O8 - Extra context menu item: Zoom O&ut - C:\WINDOWS\WEB\zoomout.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra 'Tools' menuitem: Fill Forms &] - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Save Forms &[ - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: (no name) - {438AFBA1-B0CB-11d2-9214-00104B3BCE5F} - C:\WINDOWS\web\tree.htm
O9 - Extra 'Tools' menuitem: &Document Tree - {438AFBA1-B0CB-11d2-9214-00104B3BCE5F} - C:\WINDOWS\web\tree.htm
O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RoboForm &2 - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O14 - IERESET.INF: START_PAGE_URL=Http://www.alienware.com
O16 - DPF: {26CBF141-7D0F-46E1-AA06-718958B6E4D2} - http://download.ebay.com/turbo_lister/US/install.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/EP...ol_v1-0-3-9.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {BDD2F926-8158-4F62-9E0D-B3B75FD1F07F} (McObjectFactory Class) - http://download.mcafee.com/molbin/shared/M...0,2/mcmysec.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: Adapter Switching (IntelRoam) - Intel Corporation - C:\Program Files\Intel\Switching\User\RoamSvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: RegSrvc - Intel Corporation - C:\WINDOWS\System32\RegSrvc.exe
O23 - Service: RoamMgr - Intel Corporation - C:\WINDOWS\System32\RoamMgr.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\WINDOWS\System32\S24EvMon.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: Sygate Personal Firewall (SmcService) - Sygate Technologies, Inc. - C:\Program Files\Sygate\SPF\smc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: Cryptainer service (ssoftservice) - Cypherix - A Business Division of Secure-Soft (India) Pvt Ltd - C:\WINDOWS\SYSTEM32\ssoftsrv.exe
O23 - Service: System Startup Service (SvcProc) - Unknown owner - C:\WINDOWS\svcproc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

#4 ddeerrff

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Posted 20 April 2005 - 06:48 PM

You need to get rid of this:
O23 - Service: System Startup Service (SvcProc) - Unknown owner - C:\WINDOWS\svcproc.exe

Create the .bat file from the previous reply.

Reboot into safe mode and run remove.bat

Reboot normally and post a new log.


(replies to your comments):
the 016 line was actually 'Netster'.

None of those others appeared active in your log. Malware installs MANY files and registry entries, and removal disables the infection and removes some of these files and entries - but leaves some behind also.

Turning off system restore is NOT a good idea until you are sure you are clean. What if you had mucked up a registry setting? You would have had no way to recover. Purging restore points after a fix is commonly done.

Ewido has had some success removing this infection. But it doesn't always get it all.
Derfram
~~~~~~

#5 Andrei

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Posted 21 April 2005 - 01:31 PM

OK, I ran the .bat and here is my latest HJT log:

Logfile of HijackThis v1.99.1
Scan saved at 12:12:49 PM, on 4/21/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS\System32\S24EvMon.exe
C:\Program Files\Sygate\SPF\smc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\System32\RegSrvc.exe
C:\WINDOWS\System32\RoamMgr.exe
C:\WINDOWS\system32\slserv.exe
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\system32\ssoftsrv.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Intel\Switching\User\RoamSvc.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\NoteTab Pro\NotePro.exe
C:\Documents and Settings\Andrei\My Documents\HolisTech\tools\spyware-removal\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll
O4 - HKLM\..\Run: [Tweak UI] RUNDLL32.EXE TWEAKUI.CPL,TweakMeUp
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\Sygate\SPF\smc.exe -startgui
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O8 - Extra context menu item: &Document Tree - C:\WINDOWS\web\tree.htm
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Highlight - C:\WINDOWS\WEB\highlight.htm
O8 - Extra context menu item: &Links List - C:\WINDOWS\WEB\urllist.htm
O8 - Extra context menu item: &Web Search - C:\WINDOWS\WEB\selsearch.htm
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Customize Menu &4 - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: Fill Forms &] - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: I&mages List - C:\WINDOWS\Web\imglist.htm
O8 - Extra context menu item: Open Frame in &New Window - C:\WINDOWS\WEB\frm2new.htm
O8 - Extra context menu item: RoboForm &2 - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O8 - Extra context menu item: Save Forms &[ - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O8 - Extra context menu item: View Partial So&urce - C:\WINDOWS\web\source.htm
O8 - Extra context menu item: Zoom &In - C:\WINDOWS\WEB\zoomin.htm
O8 - Extra context menu item: Zoom O&ut - C:\WINDOWS\WEB\zoomout.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra 'Tools' menuitem: Fill Forms &] - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Save Forms &[ - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: (no name) - {438AFBA1-B0CB-11d2-9214-00104B3BCE5F} - C:\WINDOWS\web\tree.htm
O9 - Extra 'Tools' menuitem: &Document Tree - {438AFBA1-B0CB-11d2-9214-00104B3BCE5F} - C:\WINDOWS\web\tree.htm
O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RoboForm &2 - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O14 - IERESET.INF: START_PAGE_URL=Http://www.alienware.com
O16 - DPF: {26CBF141-7D0F-46E1-AA06-718958B6E4D2} - http://download.ebay.com/turbo_lister/US/install.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/EP...ol_v1-0-3-9.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: Adapter Switching (IntelRoam) - Intel Corporation - C:\Program Files\Intel\Switching\User\RoamSvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: RegSrvc - Intel Corporation - C:\WINDOWS\System32\RegSrvc.exe
O23 - Service: RoamMgr - Intel Corporation - C:\WINDOWS\System32\RoamMgr.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\WINDOWS\System32\S24EvMon.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: Sygate Personal Firewall (SmcService) - Sygate Technologies, Inc. - C:\Program Files\Sygate\SPF\smc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: Cryptainer service (ssoftservice) - Cypherix - A Business Division of Secure-Soft (India) Pvt Ltd - C:\WINDOWS\SYSTEM32\ssoftsrv.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

#6 ddeerrff

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Posted 21 April 2005 - 02:02 PM

Log looks clean.

How did I get infected?, With steps so it does not happen again!
and
Simple and easy ways to keep your computer safe and secure on the Internet
Derfram
~~~~~~

#7 ddeerrff

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Posted 29 April 2005 - 11:24 PM

Since your problem appears to be resolved, this thread will now be closed. If you need this topic reopened, please contact a member of the HJT Team and we will reopen it for you. Include the address of this thread in your request. If you should have a new issue, please start a new topic. This applies only to the original topic starter. Everyone else please begin a New Topic.
Derfram
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