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Window's Will Not Connect?


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#1 MissGoody

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Posted 15 August 2008 - 12:01 AM

Im having some serious problems with my computer and i am not sure on what to do,i'v read and tried almost everything. When i turn my computer on it keeps giving me a black screen with words similar to this.


http://www.microsoft.com/library/media/103...-known-good.gif

not the exact words but its similar to that..basically it tells me there was a software installed that might of messed my computer up?

I tried doing safe mode,and all the options it gives me but everytime it just restarts and connects to that SAME black screen with words.. i went to this site http://www.microsoft.com/windowsxp/using/s...rt/nostart.mspx and did everything it told me but it still dosnt work Can someone PLEASE help me?

Edited by MissGoody, 15 August 2008 - 12:19 AM.


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#2 dc3

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Posted 15 August 2008 - 01:41 AM

Hi MissGoody, and welcome to BleepingComputer.

If you have the Windows installation disk try running the Recovery Console from the CD.

Note: You may need to change the boot order in the BIOS so that the CD-ROM is the first device in the boot order to be able to boot from the Windows installation disk.

To run the Recovery Console from the Windows XP startup disks or the Windows XP CD-ROM, follow these steps:

1. Insert the Windows XP startup disk into the floppy disk drive, or insert the Windows XP CD-ROM into the CD-ROM drive, and then restart the computer.

Click to select any options that are required to start the computer from the CD-ROM drive if you are prompted.

2. When the "Welcome to Setup" screen appears, press R to start the Recovery Console.

3. If you have a dual-boot or multiple-boot computer, select the installation that you must access from the]Recovery Console.

4. When you are prompted, type the Administrator password. If the administrator password is blank, just press ENTER.

5. At the command prompt, type the appropriate commands to diagnose and repair your Windows XP installation.

For a list of commands that are available in Recovery Console, type recovery console commands or help at the command prompt, and then press ENTER.

For information about a specific command, type help commandname at the command prompt, and then press ENTER.
.
6. To exit the Recovery Console and restart the computer, type exit at the command prompt, and then press ENTER.

http://support.microsoft.com/kb/307654

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