My husband went to a website stating that it would help with World of Warcraft quests, as soon as he got there something popped up saying that there was a trojan virus attached to the website. He closed out of the website. Our antivirus, Symantec, popped up stating it was trying to fix it. My husband didn't know what to do so he closed that. As soon as he closed it, the wall paper was gone and the screen went blue. The antivirus popped up again, he clicked clean, it came back asking him what to do next, he wasn't sure and it was 2am so he closed it all down. It would not shut down so he did a hard shut down by holding down the power button.
When he booted the system this morning it went to the "Windows did not start successfully" screen. no matter which boot option you choose, it comes back to this screen. Even if you let the count down timer run out, it goes back to this screen.
Please help me. Do I need to just throw this expensive paper weight out? Is there any saving it? would a boot disk help?
Thank you for any help you can give!!!