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Blue Screen Spyware Detected And Explorer Crashing


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8 replies to this topic

#1 divchrome

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Posted 14 August 2008 - 08:06 PM

I had been here in June trying to find help on where to go with my issue and couldnt stay on top of it due to access to a second computer. I have rough notes on what I had done last time but I believe I had gotten to a point where I was asked to post a combofix or Hijackthis log. Past convos may be archived here somewhere.

I start my computer and I get a blue Screen with "Warning! Spyware detected on your computer! Install an antivirus or spyware remover to clean your computer" Along with this I get to my desktop and get an error message saying explorer.exe has generated errors and needs to be shut down. Then process repeats. I seem to be able to access task manager so I do not think I am totally shut out but at times eveything shuts down. This is my fathers computer that i am trying to help him with. Windows XP system. He does not know his original user and pass to access safe mode if that is a necessary step I need to take I am not sure how to recover that information.

From the few notes I can still decipher I beleive the explorer errors where not always there and may have arrived after running Malware bytes or Anti-malware. I think i may have posted a hijackthis log before i went inactive. I have not found any old posts when searching my posts on the forum screen. But if there are archived files somewhere they may help.


I appreciate any help or direction you are able to supply for me. I hope I have been specific enough to provide my situation.

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#2 PropagandaPanda

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Posted 21 August 2008 - 06:07 PM

Hello. I am PropagandaPanda (Panda or PP for short) and I will be helping you with your log.

Sorry for the delay. We have 300+ logs waiting to be answered.

I will need some time to look over your computer's log(s). I am still in training, so my responses to you must be checked by a coach.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the Posted Image button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.

Please take note of a few guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
  • If you do not understand any step(s) provided, please do not hesitate to ask. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it may not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Finally, please reply using the Posted Image button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
With Regards,
The Panda

Important Note to Other Users Reading this Topic: The instructions provided in this topic are for the original topic starter only. Even if you have similar problems or log entries to those given here, please do not follow the directions, especially those involving specific tools and scripts. Doing so can result in serious damage to your computer. Instead, please start your own topic. Feel free to link to any relevant topics as needed.

#3 PropagandaPanda

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Posted 22 August 2008 - 08:04 AM

Hello divchrome.

Install HijackThis and Remove Entries
Please install HijackThis in the proper location so the backups are saved. Delete your current copy first.
  • Download the installer HERE onto your desktop and double click it.
  • You may be asked for confirmation for running an executable file. Select Run.
  • You will be asked choose the install location. Please leave it at the default:
    C:\Program Files\Trend Micro\HijackThis.
  • Select Install.
  • The installation process should only take a few seconds. A shortcut named HijackThis will be created on your desktop so there will be no need to access the HijackThis program directly. The HijackThis window will pop-up after the installation.
  • Select Do a System Scan Only.
  • Wait a few moments for the list to be compiled.
  • To the left of each entry you will see a check box. Check the box next to the following entries:

    O2 - BHO: {512ab63a-a5bd-8049-88f4-b21daf22cc73} - {37cc22fa-d12b-4f88-9408-db5aa36ba215} - C:\WINNT\system32\rxnnhgod.dll
    O2 - BHO: Aero skin - {FFFFFFFF-85A3-452b-B7A8-759AD9B42162} - swin32.dll (file missing)
    O4 - HKLM\..\Run: [ntuser] C:\WINNT\system32\drivers\spools.exe
    O4 - HKLM\..\Run: [autoload] C:\Documents and Settings\garyd.RVI\cftmon.exe
    O4 - HKCU\..\Run: [ntuser] C:\WINNT\system32\drivers\spools.exe
    O4 - HKCU\..\Run: [autoload] C:\Documents and Settings\garyd.RVI\cftmon.exe
    O23 - Service: Task Scheduler (Schedule) - The Author of QIP - C:\WINNT\system32\drivers\spools.exe
    (need to repair that service)

  • Close all open windows except HijackThis.
  • Click Posted Image and OK at the prompt.
  • The screen will clear itself.
  • Close out of HijackThis.
You can refer to this animation by Billy O'Neal.

Download and Run OTMoveIT
  • Please download OTMoveIt2 by OldTimerto your desktop.
  • Double-click OTMoveIt2.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  • Copy the lines in the quotebox below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):


    C:\WINNT\system32\rxnnhgod.dll
    C:\WINNT\system32\drivers\spools.exe
    C:\Documents and Settings\garyd.RVI\cftmon.exe

  • Return to OTMoveIt2, right click in the Paste List Of Files/Patterns To Move window (under the yellow bar) and choose Paste.
  • Click the red Posted Image button.
  • Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  • Close OTMoveIt2
Note: If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes. In this case, after the reboot, open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTMoveIt\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.

Save Uninstall List with HijackThis
  • Double click the HijackThis icon on your desktop.
  • If you see a while screen, click Main Menu at the middle bottom of the window, otherwise move onto the next step.
  • Click Open the Misc Tools section.
  • Under System tools, select Uninstall Manager....
  • Near the bottom right, click Save list... and save uninstall_list.txt onto your desktop.
  • Close out of HijackThis.
  • Post back with uninstall_list.txt.
Run Scan with Kaspersky
Please do a scan with Kaspersky Online Scanner.

This scan is for Internet Explorer Only.

If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.
  • Please disable your realtime protection software before proceeding. Refer to this page if you are unsure how.
  • Open the Kaspersky Scanner page.
  • Click on Accept and install any components it needs.
  • The program will install and then begin downloading the latest definition files.
  • After the files have been downloaded on the left side of the page in the Scan section select My Computer
  • This will start the program and scan your system.
  • The scan will take a while, so be patient and let it run.
  • Once the scan is complete, click on View scan report
  • Now, click on the Save Report as button.
  • Save the file to your desktop.
  • Copy and paste that information in your next post.
You can refer to this animation by sundavis.

This scanner will only scan. It does not remove any malware it finds.

--------------------
Please post back with:
-the OTMoveIt log
-the uninstall list
-the Kaspersky Online scan log
-a new HijackThis log

Paste the logs directly into your reply. Only attach them if asked or if they don't fit. Thanks.

Also comment on how your computer is running now.

With Regards,
The Panda

Edited by PropagandaPanda, 22 August 2008 - 08:05 AM.


#4 divchrome

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Posted 22 August 2008 - 09:43 AM

Thank you for your help thus far in the process.

Before I start running these programs there is one issue I want to cover to make sure the directions will be followed the same.

The computer having the issues will not allow me to run an active desktop and can not access the internet. Everything that I run on the computer and programs moved to must be put on a disk. The computer does not have a writable cd drive so I believe I must save everything returning from the computer, (eg log files and such) on a floppy disk drive. Everything that I run on the computer I download onto a disk from an operational computer and move it onto the malfunctioning computer and must go throught the process of running everything from task manager. Thus the instructions above must be modified to downloading and run off of a disk.

Does this change anything that may not be possible as I am not running things from the desktop? Please advise if anything needs to be altered before I begin.

Again I thank you so much for your help and appreciate the time to help me with my issue.

#5 PropagandaPanda

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Posted 22 August 2008 - 12:13 PM

Hello.

Does this change anything that may not be possible as I am not running things from the desktop? Please advise if anything needs to be altered before I begin.

The above instructions should not change, except that you need to transfer the files onto the infected computer's desktop first. You can then use Task Manager to run the programs from the desktop.

On the infected computer, if the desktop does not appear, try to type into the run box at the Task Manager:
explorer
This should bring up the desktop.

You can skip the online scan for now.

With Regards,
The Panda

#6 divchrome

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Posted 27 August 2008 - 07:49 PM

I have not been able to save hijackthis from the floppy drive to my desktop. In addition i keep getting "Explorer.exe has generated errors and will be closed by Windows. you will need to restart the program. An error log is being created." My desktop keeps resetting and the Active Desktop Recovery screen keeps coming up and clicking on the "restore active desktop" button is not working.

Can i run these programs from a floppy disc?

#7 PropagandaPanda

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Posted 28 August 2008 - 09:50 AM

Hello.

It is important that these program are run from the harddisk on your computer. Otherwise, the backups of the files we have to move may not be created.

Please try to move the tools onto your desktop using "Task Manager (Ctrl+Alt+Del)>File>Run>Browse" in Safe Mode.

If possible run the tools in normal mode. If OTMoveIt restarts your computer, make sure you allow it to boot into Normal Mode.

With Regards,
The Panda

#8 PropagandaPanda

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Posted 01 September 2008 - 06:05 PM

Hello divchrome.

Do you still need help? If you are having trouble with the steps, or just need some more time to complete them, please let me know.

It is important that you respond promptly because the situation can change quickly.

Thanks,
The Panda

#9 Shaba

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Posted 02 September 2008 - 11:50 AM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team
a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.
Microsoft MVP Consumer Security
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