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Black screen

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1 reply to this topic

#1 Guest_violetavr_*


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Posted 19 April 2005 - 02:03 PM

I think that I really need some help here...

received this message last night and 12 hours later the pc turned itself off. When starting up the screen goes black but the computer is still working. It works in safe mode but what is the problem.????
and most importantly how do I fix it?

An unexpected exception has been detected in native code outside the VM.
Unexpected Signal : EXCEPTION_ACCESS_VIOLATION (0xc0000005) occurred at PC=0x6974752F

NOTE: We are unable to locate the function name symbol for the error
just occurred. Please refer to release documentation for possible
reason and solutions.

Current Java thread:
at sun.plugin.services.WPlatformService.waitEvent(Native Method)
at sun.plugin.viewer.frame.IExplorerEmbeddedFrame.destroy(Unknown Source)

Dynamic libraries:
0x00400000 - 0x00419000 C:\Program Files\Internet Explorer\iexplore.exe
0x7C910000 - 0x7C9C7000 C:\WINDOWS\system32\ntdll.dll
0x7C800000 - 0x7C904000 C:\WINDOWS\system32\kernel32.dll
0x77BE0000 - 0x77C38000 C:\WINDOWS\system32\msvcrt.dll
0x77D10000 - 0x77DA0000 C:\WINDOWS\system32\USER32.dll
0x77EF0000 - 0x77F36000 C:\WINDOWS\system32\GDI32.dll
0x77F40000 - 0x77FB6000 C:\WINDOWS\system32\SHLWAPI.dll
0x77DA0000 - 0x77E4C000 C:\WINDOWS\system32\ADVAPI32.dll
0x77E50000 - 0x77EE1000 C:\WINDOWS\system32\RPCRT4.dll
0x77720000 - 0x7788C000 C:\WINDOWS\system32\SHDOCVW.dll
0x779E0000 - 0x77A76000 C:\WINDOWS\system32\CRYPT32.dll
0x77A80000 - 0x77A92000 C:\WINDOWS\system32\MSASN1.dll
0x76610000 - 0x76694000 C:\WINDOWS\system32\CRYPTUI.dll
0x76BE0000 - 0x76C0E000 C:\WINDOWS\system32\WINTRUST.dll
0x76C40000 - 0x76C68000 C:\WINDOWS\system32\IMAGEHLP.dll
0x770E0000 - 0x7716C000 C:\WINDOWS\system32\OLEAUT32.dll
0x774A0000 - 0x775DD000 C:\WINDOWS\system32\ole32.dll
0x6FEE0000 - 0x6FF34000 C:\WINDOWS\system32\NETAPI32.dll
0x77AA0000 - 0x77B47000 C:\WINDOWS\system32\WININET.dll
0x76F10000 - 0x76F3D000 C:\WINDOWS\system32\WLDAP32.dll
0x77BD0000 - 0x77BD8000 C:\WINDOWS\system32\VERSION.dll
0x77390000 - 0x77492000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll
0x7C9D0000 - 0x7D1F2000 C:\WINDOWS\system32\SHELL32.dll
0x58B50000 - 0x58BE7000 C:\WINDOWS\system32\comctl32.dll
0x5B090000 - 0x5B0C8000 C:\WINDOWS\system32\uxtheme.dll
0x67330000 - 0x6735F000 C:\PROGRA~1\FICHIE~1\SYMANT~1\ANTISPAM\asOEHook.dll
0x7C340000 - 0x7C396000 C:\WINDOWS\system32\MSVCR71.dll
0x10000000 - 0x10029000 C:\Program Files\ScanSoft\OmniPageSE2.0\ophookSE2.dll
0x75F10000 - 0x7600C000 C:\WINDOWS\system32\BROWSEUI.dll
0x20000000 - 0x20013000 C:\WINDOWS\system32\browselc.dll
0x77B50000 - 0x77B72000 C:\WINDOWS\system32\appHelp.dll
0x76F80000 - 0x76FFF000 C:\WINDOWS\system32\CLBCATQ.DLL
0x77000000 - 0x770D4000 C:\WINDOWS\system32\COMRes.dll
0x77170000 - 0x7720E000 C:\WINDOWS\system32\urlmon.dll
0x77FC0000 - 0x77FD1000 C:\WINDOWS\system32\Secur32.dll
0x765B0000 - 0x76606000 C:\WINDOWS\System32\cscui.dll
0x76590000 - 0x765AD000 C:\WINDOWS\System32\CSCDLL.dll
0x778E0000 - 0x779D8000 C:\WINDOWS\system32\SETUPAPI.dll
0x01F20000 - 0x01F38000 C:\Program Files\Fichiers communs\Symantec Shared\AdBlocking\NISShExt.dll
0x7C3A0000 - 0x7C41B000 C:\WINDOWS\system32\MSVCP71.dll
0x6AF30000 - 0x6AF6D000 C:\Program Files\Fichiers communs\Symantec Shared\ccL30.dll
0x719F0000 - 0x71A07000 C:\WINDOWS\system32\WS2_32.dll
0x719E0000 - 0x719E8000 C:\WINDOWS\system32\WS2HELP.dll
0x01F80000 - 0x0225A000 C:\WINDOWS\system32\xpsp2res.dll
0x745E0000 - 0x748A6000 C:\WINDOWS\system32\msi.dll
0x77210000 - 0x772C1000 C:\WINDOWS\system32\SXS.DLL
0x02560000 - 0x02613000 c:\program files\google\googletoolbar2.dll
0x71A10000 - 0x71A1A000 C:\WINDOWS\system32\WSOCK32.dll
0x76AE0000 - 0x76B0F000 C:\WINDOWS\system32\WINMM.dll
0x76930000 - 0x76956000 C:\WINDOWS\system32\ntshrui.dll
0x76AC0000 - 0x76AD1000 C:\WINDOWS\system32\ATL.DLL
0x76960000 - 0x76A15000 C:\WINDOWS\system32\USERENV.dll
0x71A60000 - 0x71A72000 C:\WINDOWS\system32\MPR.dll
0x75EF0000 - 0x75EF7000 C:\WINDOWS\System32\drprov.dll
0x71B70000 - 0x71B7E000 C:\WINDOWS\System32\ntlanman.dll
0x71C30000 - 0x71C47000 C:\WINDOWS\System32\NETUI0.dll
0x71BF0000 - 0x71C30000 C:\WINDOWS\System32\NETUI1.dll
0x71BE0000 - 0x71BE7000 C:\WINDOWS\System32\NETRAP.dll
0x71B50000 - 0x71B63000 C:\WINDOWS\System32\SAMLIB.dll
0x75F00000 - 0x75F09000 C:\WINDOWS\System32\davclnt.dll
0x73CC0000 - 0x73CD3000 C:\WINDOWS\System32\shgina.dll
0x75900000 - 0x759F9000 C:\WINDOWS\system32\MSGINA.dll
0x762F0000 - 0x76300000 C:\WINDOWS\system32\WINSTA.dll
0x02680000 - 0x026BD000 C:\WINDOWS\system32\ODBC32.dll
0x76340000 - 0x7638A000 C:\WINDOWS\system32\comdlg32.dll
0x02640000 - 0x02658000 C:\WINDOWS\system32\odbcint.dll
0x092D0000 - 0x0934A000 C:\WINDOWS\System32\Audiodev.dll
0x086C0000 - 0x08904000 C:\WINDOWS\System32\WMVCore.DLL
0x070D0000 - 0x0710B000 C:\WINDOWS\System32\WMASF.DLL
0x4EEC0000 - 0x4EF54000 C:\WINDOWS\system32\wiashext.dll
0x4EB80000 - 0x4ED23000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.2600.2180_x-ww_522f9f82\gdiplus.dll
0x73AF0000 - 0x73B04000 C:\WINDOWS\System32\sti.dll
0x74A50000 - 0x74A57000 C:\WINDOWS\System32\CFGMGR32.dll
0x5D3F0000 - 0x5D491000 C:\WINDOWS\system32\DBGHELP.DLL
0x76E90000 - 0x76ECC000 C:\WINDOWS\system32\RASAPI32.DLL
0x76E40000 - 0x76E52000 C:\WINDOWS\system32\rasman.dll
0x76E60000 - 0x76E8F000 C:\WINDOWS\system32\TAPI32.dll
0x76E30000 - 0x76E3E000 C:\WINDOWS\system32\rtutils.dll
0x77C40000 - 0x77C63000 C:\WINDOWS\system32\msv1_0.dll
0x76D10000 - 0x76D29000 C:\WINDOWS\system32\iphlpapi.dll
0x72220000 - 0x72225000 C:\WINDOWS\system32\sensapi.dll
0x02A50000 - 0x02ADE000 C:\WINDOWS\system32\shdoclc.dll
0x02890000 - 0x0289B000 C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
0x02CE0000 - 0x02D15000 C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
0x7C120000 - 0x7C139000 C:\WINDOWS\system32\ATL71.DLL
0x75D30000 - 0x75DC1000 C:\WINDOWS\system32\mlang.dll
0x71990000 - 0x719D0000 C:\WINDOWS\system32\mswsock.dll
0x62E40000 - 0x62E99000 C:\WINDOWS\system32\hnetcfg.dll
0x719D0000 - 0x719D8000 C:\WINDOWS\System32\wshtcpip.dll
0x76F70000 - 0x76F76000 C:\WINDOWS\system32\rasadhlp.dll
0x76ED0000 - 0x76EF7000 C:\WINDOWS\system32\DNSAPI.dll
0x76F60000 - 0x76F68000 C:\WINDOWS\System32\winrnr.dll
0x7D4C0000 - 0x7D7A5000 C:\WINDOWS\System32\mshtml.dll
0x029F0000 - 0x02A17000 C:\WINDOWS\System32\msls31.dll
0x036C0000 - 0x036EA000 C:\WINDOWS\System32\msimtf.dll
0x036F0000 - 0x0373B000 C:\WINDOWS\System32\MSCTF.dll
0x76320000 - 0x7633D000 C:\WINDOWS\system32\IMM32.DLL
0x03740000 - 0x03754000 C:\Program Files\Fichiers communs\Symantec Shared\Script Blocking\scrauth.dll
0x03760000 - 0x03773000 C:\Program Files\Fichiers communs\Symantec Shared\Script Blocking\ScrBlock.dll
0x6B180000 - 0x6B192000 C:\Program Files\Fichiers communs\Symantec Shared\ccVrTrst.dll
0x0FFD0000 - 0x0FFF8000 C:\WINDOWS\system32\rsaenh.dll
0x75BE0000 - 0x75C4E000 c:\windows\system32\jscript.dll
0x672B0000 - 0x672F0000 C:\WINDOWS\System32\iepeers.dll
0x72F50000 - 0x72F76000 C:\WINDOWS\System32\WINSPOOL.DRV
0x73250000 - 0x732B7000 c:\windows\system32\vbscript.dll
0x73D20000 - 0x73E1E000 C:\WINDOWS\system32\MFC42.DLL
0x61D70000 - 0x61D7E000 C:\WINDOWS\system32\MFC42LOC.DLL
0x04560000 - 0x04707000 C:\WINDOWS\System32\macromed\flash\Flash.ocx
0x72C70000 - 0x72C79000 C:\WINDOWS\system32\wdmaud.drv
0x72C60000 - 0x72C68000 C:\WINDOWS\system32\msacm32.drv
0x77BB0000 - 0x77BC5000 C:\WINDOWS\system32\MSACM32.dll
0x77BA0000 - 0x77BA7000 C:\WINDOWS\system32\midimap.dll
0x6D8F0000 - 0x6D8FA000 C:\WINDOWS\System32\ddrawex.dll
0x736B0000 - 0x736F9000 C:\WINDOWS\System32\DDRAW.dll
0x73B10000 - 0x73B16000 C:\WINDOWS\System32\DCIMAN32.dll
0x761C0000 - 0x76231000 C:\WINDOWS\System32\mshtmled.dll
0x602C0000 - 0x602E6000 C:\WINDOWS\system32\MSRATING.dll
0x602F0000 - 0x60302000 C:\WINDOWS\system32\msratelc.dll
0x71CA0000 - 0x71CBC000 C:\WINDOWS\System32\actxprxy.dll
0x76790000 - 0x767B7000 C:\WINDOWS\system32\schannel.dll
0x68100000 - 0x68124000 C:\WINDOWS\system32\dssenh.dll
0x6C270000 - 0x6C2A5000 C:\WINDOWS\System32\dxtrans.dll
0x6C2B0000 - 0x6C30A000 C:\WINDOWS\System32\dxtmsft.dll
0x72A70000 - 0x72A88000 C:\WINDOWS\system32\plugin.ocx
0x6D440000 - 0x6D450000 C:\Program Files\Java\j2re1.4.2_01\bin\npjpi142_01.dll
0x5F140000 - 0x5F157000 C:\WINDOWS\system32\OLEPRO32.DLL
0x6D310000 - 0x6D327000 C:\Program Files\Java\j2re1.4.2_01\bin\jpiexp32.dll
0x6D380000 - 0x6D398000 C:\Program Files\Java\j2re1.4.2_01\bin\jpishare.dll
0x08000000 - 0x08136000 C:\PROGRA~1\Java\J2RE14~1.2_0\bin\client\jvm.dll
0x07190000 - 0x07197000 C:\PROGRA~1\Java\J2RE14~1.2_0\bin\hpi.dll
0x071E0000 - 0x071EE000 C:\PROGRA~1\Java\J2RE14~1.2_0\bin\verify.dll
0x07260000 - 0x07278000 C:\PROGRA~1\Java\J2RE14~1.2_0\bin\java.dll
0x071F0000 - 0x071FD000 C:\PROGRA~1\Java\J2RE14~1.2_0\bin\zip.dll
0x08B10000 - 0x08C1F000 C:\Program Files\Java\j2re1.4.2_01\bin\awt.dll
0x07F10000 - 0x07F60000 C:\Program Files\Java\j2re1.4.2_01\bin\fontmanager.dll
0x73890000 - 0x73960000 C:\WINDOWS\system32\D3DIM700.DLL
0x6D2F0000 - 0x6D304000 C:\Program Files\Java\j2re1.4.2_01\bin\jpicom32.dll
0x07FF0000 - 0x07FFF000 C:\Program Files\Java\j2re1.4.2_01\bin\net.dll
0x76BA0000 - 0x76BAB000 C:\WINDOWS\system32\PSAPI.DLL

Heap at VM Abort:
def new generation total 576K, used 286K [0x10030000, 0x100d0000, 0x10790000)
eden space 512K, 43% used [0x10030000, 0x10067860, 0x100b0000)
from space 64K, 100% used [0x100b0000, 0x100c0000, 0x100c0000)
to space 64K, 0% used [0x100c0000, 0x100c0000, 0x100d0000)
tenured generation total 1408K, used 585K [0x10790000, 0x108f0000, 0x16030000)
the space 1408K, 41% used [0x10790000, 0x10822530, 0x10822600, 0x108f0000)
compacting perm gen total 4608K, used 4389K [0x16030000, 0x164b0000, 0x1a030000)
the space 4608K, 95% used [0x16030000, 0x16479548, 0x16479600, 0x164b0000)

Local Time = Tue Apr 19 00:08:33 2005
Elapsed Time = 5
# The exception above was detected in native code outside the VM
# Java VM: Java HotSpot™ Client VM (1.4.2_01-b06 mixed mode)

Edited by violetavr, 19 April 2005 - 02:08 PM.

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#2 Grinler


    Lawrence Abrams

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  • 43,639 posts
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  • Location:USA

Posted 20 April 2005 - 11:08 PM

Boot up into safe mode. Go into your control panel and double-click on system. Then click on hardware and then device manager.

What does it say your display adapater is?

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