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Ahh Help!

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#1 jessielynn617


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Posted 19 April 2005 - 01:50 PM

Alright - this is a long story so I'm sorry if you are reading it :thumbsup: But thanks for your help.

A couple days ago I went to turn on my computer... nothing came up except my desktop wallpaper. So I restarted and then the icons came up too. Then I restarted again and everything came up but I couldn't do anything. So I started in safe mode to run a virus scan. So then I figured out that even in safe mode my Norton Anti-Virus wouldn't work. So I disabled all of my symantec and norton programs from starting up with my computer. Apparently this is the reason my computer wasn't starting up. So now, obviously, my computer is starting up fine and is working. However, I can't run MSN Messenger, Norton, and many websites (hotmail, my college website, etc. - ofcourse they are things I need). So... I called Dell and they were transferring me to the spyware department and I got disconnected. So I'm pretty sure it's spyware... so I did I spyware scan and it took out the spyware and adware. And its STILL not working. I am honestly at a loss and I have no idea where to go next. And that is how I found this website! So hopefully someone here will be able to save me and my hopeless computer!

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#2 tg1911


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Posted 19 April 2005 - 01:55 PM

I suggest you post a HijackThis log for examination.
They will show you how to disinfect your computer.
This way, we can eliminate the possibility of spyware/malware, being the cause of your

Read the pinned post in the HijackThis forum, here
Please read, and follow, all directions carefully.

Then, run a log, and post it in the HJT forum, at this link. Do not, fix anything, yet.
A member, of the HJT Team, will help you out.
It may take a while to get a response, because the HJT Team are very busy. Please, be patient, these people are volunteers. They will help you out, as soon as possible.

Once you have made the post, please, DO NOT make another post in the HJT forum, until it has been responded to by a member of the HJT Team. The first thing they look for, when looking for logs to reply to, is 0 replies. If you make another post, there will be 1 reply. The team member, glancing over the replies, might assume someone is already helping you out, and will not respond. So, just make your post, and let it sit there, until a team member responds. This way you will be taken care of, in the most timely manner.
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