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I Am Infected... What Do I Do?


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7 replies to this topic

#1 panpanputt

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Posted 13 August 2008 - 09:52 AM

I am definitely infected. After reading post on this an other self-help sites, I tried to resolve the issue to no avail. I'm new to this forum, so not sure what information is necessary as a starting point, but here goes: Laptop with wireless internet running Windows XP; No antivirus software running; something(s) took over a couple of days ago (pop-ups, blue wallpaper warning "infected", prompts to install disinfectant program, browser rediretion, unable to to "system restore", redirection away from anti-spyware websites, etc.). I figured out it could be "antivirus XP2008". I installed and ran spybot, which identified and removed quite a few files, but seemed to identify but not remove "CoolWWWSearch" (1 file) and "DeepDive" (3 files). I downloaded and ran OTScanIt.exe, but did not really know what to do next and didn't save the two pages of results. Also, a lot of the pop-ups are in "svchost.eve" windows. Any guidance would be much appreciated.

Edited by panpanputt, 13 August 2008 - 10:21 AM.


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#2 quietman7

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Posted 13 August 2008 - 11:00 AM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

No antivirus software running

That's not good. You need to (choose and install only one) of these free programs and perform a full system scan.
avast! 4 Home Edition (comes with built-in anti-rootkit and anti-spyware protection)
Avira AntiVir Personal - Free Antivirus (provides some rootkit detection and removal))
AVG Anti-Virus Free Edition 8.0
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#3 panpanputt

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Posted 14 August 2008 - 08:58 AM

Thanks for your help.
I followed your instructions and after removing malware, copied and pasted the log below.
I was asked to reboot, which I did. Upon restart, Spybot Search and Destroy began running a scan and made a change (which I allowed) and then the progam closed and the desktop appeared. I did not do anything after that. I did not have time to install one of the recommended antivirus programs, but will do so when I get home this evening.
Please advise as to the next step.
Thank you!


Malwarebytes' Anti-Malware 1.24
Database version: 1051
Windows 5.1.2600 Service Pack 2
5:17:16 AM 8/14/2008
mbam-log-8-14-2008 (05-17-16).txt
Scan type: Quick Scan
Objects scanned: 85913
Time elapsed: 58 minute(s), 48 second(s)
Memory Processes Infected: 8
Memory Modules Infected: 0
Registry Keys Infected: 8
Registry Values Infected: 32
Registry Data Items Infected: 0
Folders Infected: 2
Files Infected: 5
Memory Processes Infected:
C:\google.com\svchost.exe (Trojan.Clicker) -> Unloaded process successfully.
C:\google.com\svchost.exe (Trojan.Clicker) -> Unloaded process successfully.
C:\google.com\svchost.exe (Trojan.Clicker) -> Unloaded process successfully.
C:\google.com\svchost.exe (Trojan.Clicker) -> Unloaded process successfully.
C:\google.com\svchost.exe (Trojan.Clicker) -> Unloaded process successfully.
C:\google.com\svchost.exe (Trojan.Clicker) -> Unloaded process successfully.
C:\google.com\svchost.exe (Trojan.Clicker) -> Unloaded process successfully.
C:\google.com\svchost.exe (Trojan.Clicker) -> Unloaded process successfully.
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
HKEY_CLASSES_ROOT\Interface\{967a494a-6aec-4555-9caf-fa6eb00acf91} (Rogue.PestPatrol) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{9692be2f-eb8f-49d9-a11c-c24c1ef734d5} (Rogue.PestPatrol) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{a8954909-1f0f-41a5-a7fa-3b376d69e226} (Rogue.PestPatrol) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{ba22646f-4258-97fa-f62b-dc4959c115fe} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{ba22646f-4258-97fa-f62b-dc4959c115fe} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\altcompare (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\msvcl1.bhoapp (Adware.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\msvcl1.bhoapp.1 (Adware.BHO) -> Quarantined and deleted successfully.
Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\cdriver (Trojan.Clicker) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ddriver (Trojan.Clicker) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\alpha (Trojan.Clicker) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\beta (Trojan.Clicker) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\gamma (Trojan.Clicker) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run\cdriver (Trojan.Clicker) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run\ddriver (Trojan.Clicker) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run\alpha (Trojan.Clicker) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run\beta (Trojan.Clicker) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run\gamma (Trojan.Clicker) -> Quarantined and deleted successfully.
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\cdriver (Trojan.Clicker) -> Quarantined and deleted successfully.
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ddriver (Trojan.Clicker) -> Quarantined and deleted successfully.
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\alpha (Trojan.Clicker) -> Quarantined and deleted successfully.
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\beta (Trojan.Clicker) -> Quarantined and deleted successfully.
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\gamma (Trojan.Clicker) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\DriverCheck (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\SystemDriverLoad (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\SystemDriver (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\FDriver (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ADriver (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\DriverLoad (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run\DriverLoad (Trojan.Clicker) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run\DriverCheck (Trojan.Clicker) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run\SystemDriverLoad (Trojan.Clicker) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run\winhost (Trojan.Clicker) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run\winhost1 (Trojan.Clicker) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run\winhost2 (Trojan.Clicker) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run\winhost3 (Trojan.Clicker) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run\winhost4 (Trojan.Clicker) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run\FDriver (Trojan.Clicker) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run\ADriver (Trojan.Clicker) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run\SystemDriver (Trojan.Clicker) -> Quarantined and deleted successfully.
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
C:\google.com (Trojan.Agent) -> Delete on reboot.
C:\Program Files\altcmd (Trojan.Agent) -> Quarantined and deleted successfully.
Files Infected:
C:\google.com\svchost.exe (Trojan.Clicker) -> Delete on reboot.
C:\Program Files\altcmd\almd32.dll (Rogue.PestPatrol) -> Quarantined and deleted successfully.
C:\Program Files\altcmd\altcmd.inf (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files\altcmd\altcmd32.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files\altcmd\uninstall.bat (Trojan.Agent) -> Quarantined and deleted successfully.

#4 quietman7

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Posted 14 August 2008 - 10:19 AM

Rescan again with MBAM (Quick Scan) in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

Install an anti-viurs, then perform a full system scan.

Also let me know how your computer is running and if there are any more reports/signs of infection.
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#5 panpanputt

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Posted 15 August 2008 - 09:31 AM

I rescanned with MBAM, which did not identify any items for removal (log pasted below).
I then installed Avast! 4 Edition, which ran a scan and identified and deleted 6-8 infected files, which were all temporary internet files.
Laptop seems to be working okay without the obvious virus interference previously described, however it is very slow. I see that Avast! seems to scan every click (spinning blue icon on the taskbar); could this be what is slowing things down?
Thanks!



Malwarebytes' Anti-Malware 1.24
Database version: 1051
Windows 5.1.2600 Service Pack 2
9:11:04 PM 8/14/2008
mbam-log-8-14-2008 (21-11-04).txt
Scan type: Quick Scan
Objects scanned: 87147
Time elapsed: 38 minute(s), 19 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)

#6 quietman7

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Posted 15 August 2008 - 09:50 AM

The last MBAM log looked good but because of some of the malware that was detected/removed, lets do another targeted scan.

Please print out and follow these instructions: "How to use SDFix". <- for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to re-enable you anti-virus and and other security programs before connecting to the Internet.

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#7 panpanputt

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Posted 18 August 2008 - 07:01 PM

I ran SDFix and it looks as though I have been fully disinfected! Still running a little slower than before, but assume that is because I am running Avast whereas before I was not running any virus protection. I think I am back in business. Let me know if you think otherwise based upon the report pasted below.
Thank you for all of your assistance.


SDFix: Version 1.217
Run by Owner on Mon 08/18/2008 at 07:05 PM

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix

Checking Services :


Restoring Default Security Values
Restoring Default Hosts File

Rebooting


Checking Files :

No Trojan Files Found




Folder C:\Documents and Settings\Owner\Application Data\Macromedia\Flash Player\macromedia.com\support\flashplayer\sys\#w*w.redtube.com - Removed


Removing Temp Files

ADS Check :



Final Check :

catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-08-18 19:21:24
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden services & system hive ...

scanning hidden registry entries ...

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0


Remaining Services :




Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Messenger\\msmsgs.exe"="C:\\Program Files\\Messenger\\msmsgs.exe:*:Enabled:Windows Messenger"
"C:\\StubInstaller.exe"="C:\\StubInstaller.exe:*:Disabled:LimeWire swarmed installer"
"C:\\Program Files\\LimeWire\\LimeWire.exe"="C:\\Program Files\\LimeWire\\LimeWire.exe:*:Enabled:LimeWire"
"C:\\Program Files\\iTunes\\iTunes.exe"="C:\\Program Files\\iTunes\\iTunes.exe:*:Enabled:iTunes"
"C:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"="C:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger"
"C:\\Program Files\\Windows Live\\Messenger\\livecall.exe"="C:\\Program Files\\Windows Live\\Messenger\\livecall.exe:*:Enabled:Windows Live Messenger (Phone)"
"C:\\Documents and Settings\\Owner\\Local Settings\\Temp\\.tt211.tmp"="C:\\Documents and Settings\\Owner\\Local Settings\\Temp\\.tt211.tmp:*:Enabled:enable"
"C:\\WINDOWS\\neos.exe"="C:\\WINDOWS\\neos.exe:*:Enabled:enable"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"="C:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger"
"C:\\Program Files\\Windows Live\\Messenger\\livecall.exe"="C:\\Program Files\\Windows Live\\Messenger\\livecall.exe:*:Enabled:Windows Live Messenger (Phone)"

Remaining Files :



Files with Hidden Attributes :

Mon 7 Jul 2008 1,429,840 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\SDUpdate.exe"
Mon 7 Jul 2008 4,891,472 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe"
Mon 7 Jul 2008 2,156,368 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe"
Wed 3 May 2006 4,348 ..SH. --- "C:\Documents and Settings\All Users\DRM\DRMv1.bak"
Tue 29 Jul 2008 0 A..H. --- "C:\WINDOWS\SoftwareDistribution\Download\fd0264849c01086f3c6b505dc02dbd44\BIT1.tmp"

Finished!

#8 quietman7

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Posted 18 August 2008 - 09:02 PM

I'm glad to hear things are running better. However, due to the amount of malware on this machine I recommend further investigation. There are a couple of registry entries that concern me including one (neos.exe) that is related to a backdoor Trojan

Backdoor Trojans, IRCBots and Infostealers are very dangerous because they provide a means of accessing a computer system that bypasses security mechanisms and steal sensitive information like passwords, personal and financial data which they send back to the hacker. Remote attackers use backdoor Trojans as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge. Read Danger: Remote Access Trojans.

If your computer was used for online banking, has credit card information or other sensitive data on it, all passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. They should be changed by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Although the backdoor Trojan was identified and removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because the backdoor Trojan has been removed the computer is now secure. Further, in some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:

"When should I re-format? How should I reinstall?"
"Help: I Got Hacked. Now What Do I Do?"
"Where to draw the line? When to recommend a format and reinstall?"

Should you decide not to follow that advice, this infection will require further investigation and probably the use of more powerful tools than we recommend in this forum. Before that can be done you will need you to create and post a hijackthis log.

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". In Step 9 there are instructions for downloading the HijackThis Installer and creating a log. This is an automatic setup version which will install the program in the proper location.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".
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