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Printer Problems - Spooler Service Missing


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#1 phillyflyer58

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Posted 13 August 2008 - 05:09 AM

I tried to print a file several days ago on my HP OfficeJet K60 (connected to HP Pavillion running XP Home). The machines have worked well up 'til now. On Sunday, however, I went to print a pdf file and it wouldn't work. I opened the printer/faxes folder and found no printers listed. When I tried the "Add Printer" wizard, I got the following message: "Operation could not be completed. The print spooler service is not running." Tried this through other applications (as well as thru the "Start" button on the Task Bar) and got same result every time. :thumbsup:

Thinking the printer driver corrupted, I visited the HP Printer driver website, downloaded & installed the current driver only find out the Print Spooler still wasn't running/available. I've also run comprehensive anti-virus scans (Norton 360) to no avail. Visited Microsoft KB w/o success (although I did up date to SP3 which caused some now-resolved connectivity issues).

I think I need to just replace/reinstall the file "spoolsv.exe", but haven't found a quick/dirty (but reliable) procedure to do so. :flowers:

Any suggestions? Insights welcome. Thanks!
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#2 garmanma

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Posted 13 August 2008 - 01:54 PM

I'd start over by totally uninstalling everything related to the printer. Then reinstall according to HP's directions
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#3 cpuguy

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Posted 13 August 2008 - 07:24 PM

Hi phillyflier58
Try restarting or starting the print spooler in your services in administrator tool. not sure how to find it, click start then go to settings then control panels then administrator tools then you will see the services app and select it. hope this helps you.

your fellow cpuguy friend

Edited by usasma, 14 August 2008 - 07:39 AM.
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