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HijackThis log - QEMS


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#1 QEMS

QEMS

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Posted 19 April 2005 - 09:36 AM

I thought I had solved this problem before, but when logging back onto the internet the problems re-occured. This mainly being the home page being hijacked and set to community.derbiz.com and the derbiz.com shortcuts and files re-appearing, this happens even though the firewall here is set to block the derbiz domain. The laptop is also plagued by pop-ups.

I've had trouble running and updating Adaware and Spybot S&D, but these are now both updated and have been run. Unfortunately on restarting the problems seem to be re-appearing.

I have got to the point where both Adaware and Spybot S&D say that the computer is clean, but Spyware Doctor is still detecting some problems.

Logfile of HijackThis v1.99.1
Scan saved at 14:31:21, on 19/04/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\Fast.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\PROGRA~1\LAUNCH~1\CPLBY27.EXE
C:\Program Files\Acer\Notebook Manager\almxptray.exe
C:\WINDOWS\System32\EXSHOW95.EXE
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\taskswitch.exe
C:\WINDOWS\System32\fast.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\clfmon.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\w?wexec.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\Sony\OpenMG Jukebox\Omgtray.exe
C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://community.derbiz.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.learningalive.co.uk/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = inetcom1:80
O2 - BHO: (no name) - {268312A8-D133-AA9A-4247-DF38004E92CE} - C:\WINDOWS\System32\thczc.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [LManager] C:\PROGRA~1\LAUNCH~1\CPLBY27.EXE
O4 - HKLM\..\Run: [AcerNotebookManager] C:\Program Files\Acer\Notebook Manager\almxptray.exe
O4 - HKLM\..\Run: [EXSHOW95.EXE] EXSHOW95.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [BackgroundSwitcher] C:\WINDOWS\System32\bgswitch.exe
O4 - HKLM\..\Run: [CoolSwitch] C:\WINDOWS\System32\taskswitch.exe
O4 - HKLM\..\Run: [FastUser] C:\WINDOWS\System32\fast.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [CRC Value Verifier] crsss64.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Windows Media Player] msams.exe
O4 - HKLM\..\Run: [SheduIer] C:\WINDOWS\winagent.exe /i
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [clfmon] C:\WINDOWS\clfmon.exe
O4 - HKLM\..\Run: [NAV Auto Updates] slserves.exe
O4 - HKLM\..\Run: [Windows Media Player 3.6d] wmpa36d.exe
O4 - HKLM\..\Run: [ARdJG] c:\windows\temp\ARdJG.exe
O4 - HKLM\..\Run: [ARdJG.exe] C:\windows\temp\ARdJG.exe
O4 - HKLM\..\Run: [ASDPLUGIN] C:\WINDOWS\System32\uk_nm.exe -N
O4 - HKLM\..\RunServices: [CRC Value Verifier] crsss64.exe
O4 - HKLM\..\RunServices: [Windows media service] crsss.exe
O4 - HKLM\..\RunServices: [Windows Media Player] msams.exe
O4 - HKLM\..\RunServices: [NAV Auto Updates] slserves.exe
O4 - HKLM\..\RunServices: [Windows Media Player 3.6d] wmpa36d.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Windows Media Player] msams.exe
O4 - HKCU\..\Run: [Meul] C:\Documents and Settings\LFT1\Application Data\hecr.exe
O4 - HKCU\..\Run: [Lntpi] C:\WINDOWS\System32\w?wexec.exe
O4 - HKCU\..\Run: [NAV Auto Updates] slserves.exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: OpenMG Jukebox Startup.lnk = C:\Program Files\Sony\OpenMG Jukebox\Omgtray.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O14 - IERESET.INF: START_PAGE_URL=http://www.learningalive.co.uk/
O16 - DPF: symsupportutil - https://www-secure.symantec.com/region/reg_...supportutil.CAB
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/...nst_current.cab
O16 - DPF: {30CE93AE-4987-483C-9ABE-F2BD5301AB70} - http://64.156.31.79/100039/uk/ringtone/ringtone.exe
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200212...meInstaller.exe
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

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#2 OldTimer

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Posted 20 April 2005 - 07:12 PM

Hi QEMS. Yes, that's a pretty heaviliy infected machine. Since you have already run AdAware and Spybot let's start out with some virus scans.

Please run at least 2 of the following on-line virus scans:Trend Micro Housecall
BitDefender On-Line Virus Scan
Panda ActiveScan
Make sure that you choose "fix" or "clean".

After you are done, run AdAware and Spybot again and then reboot and post a new HijackThis log.

Cheers.

OT
I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
OldTimer

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#3 QEMS

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Posted 21 April 2005 - 09:28 AM

OK - thanks for the reply - I'm writing this response as I go through the options...
I should also mention that I have run a fully updated version of Norton, (both before and since the log was provided) and that is coming up clean.

I have just tried running the Trend online scanner but the active update wont update successfully. I get a generic error response and no help on resolving this issue, I have had this problem before with housecall and never managed to resolve it - onto the other scans...

Bitdefender scanned successfully, although after running that Norton detected several instances of w32.spybot.worm, Trojan.Natspammer, Downloader.Trojan, Trojan.Dropper and BAT.Trojan; BitDefender also found (but was unable to disinfect) several instances of the following Trojan.LowZones.D, Backdoor.webdor.P, Win32.msblast.B, Worm.Lovesan.A, Backdoor.Bifrose.D, Trojan.Downloader.Agent.IG, Trojan.Multidr.MH, Dropped:Trojan.Spy.Deskad.A, Backdoor.RBot.GEN there are many more but I am running out of time to list them. There were also some problems listed that were successfully dealt with.

I have had problems with panda active scan - i get to the screen where it says panda active scan is downloading, but it doesn't seem to be downloading anything.

Having run another scan using Norton (updated again today), it says the system is clean. I'm going to run windows update and make sure everything is up to date.

The HijackThis log is now as follows:

Logfile of HijackThis v1.99.1
Scan saved at 15:16:33, on 21/04/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\Fast.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\PROGRA~1\LAUNCH~1\CPLBY27.EXE
C:\Program Files\Acer\Notebook Manager\almxptray.exe
C:\WINDOWS\System32\EXSHOW95.EXE
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\taskswitch.exe
C:\WINDOWS\System32\fast.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\clfmon.exe
C:\Program Files\D-Link\AirPlus Xtreme G\AirPlusCFG.exe
C:\Program Files\Alpha Networks\ANIWZCS Service\WZCSLDR.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\w?wexec.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\Sony\OpenMG Jukebox\Omgtray.exe
C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
C:\WINDOWS\Explorer.EXE
C:\HJT\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.learningalive.co.uk/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = inetcom1:80
O2 - BHO: (no name) - {268312A8-D133-AA9A-4247-DF38004E92CE} - C:\WINDOWS\System32\thczc.dll
O2 - BHO: (no name) - {268312A8-D147-A89A-4244-AB38733D92BE} - C:\WINDOWS\System32\thczc.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [LManager] C:\PROGRA~1\LAUNCH~1\CPLBY27.EXE
O4 - HKLM\..\Run: [AcerNotebookManager] C:\Program Files\Acer\Notebook Manager\almxptray.exe
O4 - HKLM\..\Run: [EXSHOW95.EXE] EXSHOW95.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [BackgroundSwitcher] C:\WINDOWS\System32\bgswitch.exe
O4 - HKLM\..\Run: [CoolSwitch] C:\WINDOWS\System32\taskswitch.exe
O4 - HKLM\..\Run: [FastUser] C:\WINDOWS\System32\fast.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [CRC Value Verifier] crsss64.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Windows Media Player] msams.exe
O4 - HKLM\..\Run: [SheduIer] C:\WINDOWS\winagent.exe /i
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [clfmon] C:\WINDOWS\clfmon.exe
O4 - HKLM\..\Run: [NAV Auto Updates] slserves.exe
O4 - HKLM\..\Run: [Windows Media Player 3.6d] wmpa36d.exe
O4 - HKLM\..\Run: [ARdJG] c:\windows\temp\ARdJG.exe
O4 - HKLM\..\Run: [ARdJG.exe] C:\windows\temp\ARdJG.exe
O4 - HKLM\..\Run: [ASDPLUGIN] C:\WINDOWS\System32\uk_nm.exe -N
O4 - HKLM\..\Run: [D-Link AirPlus Xtreme G] C:\Program Files\D-Link\AirPlus Xtreme G\AirPlusCFG.exe
O4 - HKLM\..\Run: [ANIWZCSService] C:\Program Files\Alpha Networks\ANIWZCS Service\WZCSLDR.exe
O4 - HKLM\..\RunServices: [CRC Value Verifier] crsss64.exe
O4 - HKLM\..\RunServices: [Windows media service] crsss.exe
O4 - HKLM\..\RunServices: [Windows Media Player] msams.exe
O4 - HKLM\..\RunServices: [NAV Auto Updates] slserves.exe
O4 - HKLM\..\RunServices: [Windows Media Player 3.6d] wmpa36d.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Windows Media Player] msams.exe
O4 - HKCU\..\Run: [Meul] C:\Documents and Settings\LFT1\Application Data\hecr.exe
O4 - HKCU\..\Run: [Lntpi] C:\WINDOWS\System32\w?wexec.exe
O4 - HKCU\..\Run: [NAV Auto Updates] slserves.exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: OpenMG Jukebox Startup.lnk = C:\Program Files\Sony\OpenMG Jukebox\Omgtray.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O14 - IERESET.INF: START_PAGE_URL=http://www.learningalive.co.uk/
O16 - DPF: symsupportutil - https://www-secure.symantec.com/region/reg_...supportutil.CAB
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/...nst_current.cab
O16 - DPF: {30CE93AE-4987-483C-9ABE-F2BD5301AB70} - http://64.156.31.79/100039/uk/ringtone/ringtone.exe
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200212...meInstaller.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab
O16 - DPF: {80DD2229-B8E4-4C77-B72F-F22972D723EA} (AvxScanOnline Control) - http://www.bitdefender.com/scan/Msie/bitdefender.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

#4 QEMS

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Posted 21 April 2005 - 09:32 AM

Sorry - I forgot to re-run adaware and spybot s&d, re-running them now and will post an updated log file.

#5 QEMS

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Posted 21 April 2005 - 10:26 AM

Logfile of HijackThis v1.99.1
Scan saved at 16:23:33, on 21/04/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\PROGRA~1\LAUNCH~1\CPLBY27.EXE
C:\Program Files\Acer\Notebook Manager\almxptray.exe
C:\WINDOWS\System32\EXSHOW95.EXE
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\taskswitch.exe
C:\WINDOWS\System32\fast.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\clfmon.exe
C:\Program Files\D-Link\AirPlus Xtreme G\AirPlusCFG.exe
C:\Program Files\Alpha Networks\ANIWZCS Service\WZCSLDR.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\w?wexec.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\Sony\OpenMG Jukebox\Omgtray.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\Fast.exe
C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\Explorer.EXE
C:\HJT\HijackThis.exe
D:\WUTemp\com_microsoft.833987_XP_SP2_WinSE_75395\WindowsXP-KB833987-x86-ENU.EXE
d:\37dd79eb756a874127a22f7dd8ae4398\xpsp1hfm.exe
d:\37dd79eb756a874127a22f7dd8ae4398\sp2\update\update.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.learningalive.co.uk/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = inetcom1:80
O2 - BHO: (no name) - {268312A8-D133-AA9A-4247-DF38004E92CE} - C:\WINDOWS\System32\thczc.dll
O2 - BHO: (no name) - {268312A8-D147-A89A-4244-AB38733D92BE} - C:\WINDOWS\System32\thczc.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [LManager] C:\PROGRA~1\LAUNCH~1\CPLBY27.EXE
O4 - HKLM\..\Run: [AcerNotebookManager] C:\Program Files\Acer\Notebook Manager\almxptray.exe
O4 - HKLM\..\Run: [EXSHOW95.EXE] EXSHOW95.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [BackgroundSwitcher] C:\WINDOWS\System32\bgswitch.exe
O4 - HKLM\..\Run: [CoolSwitch] C:\WINDOWS\System32\taskswitch.exe
O4 - HKLM\..\Run: [FastUser] C:\WINDOWS\System32\fast.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [CRC Value Verifier] crsss64.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Windows Media Player] msams.exe
O4 - HKLM\..\Run: [SheduIer] C:\WINDOWS\winagent.exe /i
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [clfmon] C:\WINDOWS\clfmon.exe
O4 - HKLM\..\Run: [NAV Auto Updates] slserves.exe
O4 - HKLM\..\Run: [Windows Media Player 3.6d] wmpa36d.exe
O4 - HKLM\..\Run: [ARdJG] c:\windows\temp\ARdJG.exe
O4 - HKLM\..\Run: [ARdJG.exe] C:\windows\temp\ARdJG.exe
O4 - HKLM\..\Run: [ASDPLUGIN] C:\WINDOWS\System32\uk_nm.exe -N
O4 - HKLM\..\Run: [D-Link AirPlus Xtreme G] C:\Program Files\D-Link\AirPlus Xtreme G\AirPlusCFG.exe
O4 - HKLM\..\Run: [ANIWZCSService] C:\Program Files\Alpha Networks\ANIWZCS Service\WZCSLDR.exe
O4 - HKLM\..\RunServices: [CRC Value Verifier] crsss64.exe
O4 - HKLM\..\RunServices: [Windows media service] crsss.exe
O4 - HKLM\..\RunServices: [Windows Media Player] msams.exe
O4 - HKLM\..\RunServices: [NAV Auto Updates] slserves.exe
O4 - HKLM\..\RunServices: [Windows Media Player 3.6d] wmpa36d.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Windows Media Player] msams.exe
O4 - HKCU\..\Run: [Meul] C:\Documents and Settings\LFT1\Application Data\hecr.exe
O4 - HKCU\..\Run: [Lntpi] C:\WINDOWS\System32\w?wexec.exe
O4 - HKCU\..\Run: [NAV Auto Updates] slserves.exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: OpenMG Jukebox Startup.lnk = C:\Program Files\Sony\OpenMG Jukebox\Omgtray.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O14 - IERESET.INF: START_PAGE_URL=http://www.learningalive.co.uk/
O16 - DPF: symsupportutil - https://www-secure.symantec.com/region/reg_...supportutil.CAB
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/...nst_current.cab
O16 - DPF: {30CE93AE-4987-483C-9ABE-F2BD5301AB70} - http://64.156.31.79/100039/uk/ringtone/ringtone.exe
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200212...meInstaller.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1114094128406
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab
O16 - DPF: {80DD2229-B8E4-4C77-B72F-F22972D723EA} (AvxScanOnline Control) - http://www.bitdefender.com/scan/Msie/bitdefender.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

#6 OldTimer

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Posted 21 April 2005 - 10:29 AM

Hi QEMS. Go ahead and run the AdAware and Spybot scans whenever you get time. Before you send another log let's get some of this cleaned up first. Please proceed with the following steps in order.

Step #1

Start HijackThis and click the Scan button to perform a scan. Look for the following items and click in the checkbox in front of each item to select it:O2 - BHO: (no name) - {268312A8-D133-AA9A-4247-DF38004E92CE} - C:\WINDOWS\System32\thczc.dll
O2 - BHO: (no name) - {268312A8-D147-A89A-4244-AB38733D92BE} - C:\WINDOWS\System32\thczc.dll
O4 - HKLM\..\Run: [CRC Value Verifier] crsss64.exe
O4 - HKLM\..\Run: [Windows Media Player] msams.exe
O4 - HKLM\..\Run: [SheduIer] C:\WINDOWS\winagent.exe /i
O4 - HKLM\..\Run: [clfmon] C:\WINDOWS\clfmon.exe
O4 - HKLM\..\Run: [NAV Auto Updates] slserves.exe
O4 - HKLM\..\Run: [Windows Media Player 3.6d] wmpa36d.exe
O4 - HKLM\..\Run: [ARdJG] c:\windows\temp\ARdJG.exe
O4 - HKLM\..\Run: [ARdJG.exe] C:\windows\temp\ARdJG.exe
O4 - HKLM\..\Run: [ASDPLUGIN] C:\WINDOWS\System32\uk_nm.exe -N
O4 - HKLM\..\RunServices: [CRC Value Verifier] crsss64.exe
O4 - HKLM\..\RunServices: [Windows media service] crsss.exe
O4 - HKLM\..\RunServices: [Windows Media Player] msams.exe
O4 - HKLM\..\RunServices: [NAV Auto Updates] slserves.exe
O4 - HKLM\..\RunServices: [Windows Media Player 3.6d] wmpa36d.exe
O4 - HKCU\..\Run: [Windows Media Player] msams.exe
O4 - HKCU\..\Run: [Meul] C:\Documents and Settings\LFT1\Application Data\hecr.exe
O4 - HKCU\..\Run: [NAV Auto Updates] slserves.exe
O16 - DPF: {30CE93AE-4987-483C-9ABE-F2BD5301AB70} - http://64.156.31.79/100039/uk/ringtone/ringtone.exe
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200212...meInstaller.exe

Now close ALL open windows except HijackThis and click the Fix Checked button to finish the repair.

Step #2

We need to make sure all hidden files are showing so please:
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View tab.
  • Under the Hidden files and folders heading select Show hidden files and folders.
  • Uncheck the Hide file extensions for known types option.
  • Uncheck the Hide protected operating system files (recommended) option.
  • Click Yes to confirm.
  • Click OK.
Find the following files/folders and delete them (don't worry if they are already gone):C:\WINDOWS\System32\thczc.dll
C:\WINDOWS\winagent.exe
C:\WINDOWS\clfmon.exe
c:\windows\temp\ARdJG.exe
C:\WINDOWS\System32\uk_nm.exe
C:\Documents and Settings\LFT1\Application Data\hecr.exe

Search for the following files and delete them. Windows XP's search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that Search system folders, Search hidden files and folders, and Search subfolders are checked.crsss64.exe
msams.exe
slserves.exe
wmpa36d.exe
crsss.exe

Note: If you have any problems deleting any of the files in this step then boot into Safe Mode and delete them from there. See the directions below on how to boot to Safe Mode.

If needed, start in Safe Mode Using the F8 method:
  • Restart the computer in Safe Mode.
  • As soon as BIOS is loaded begin tapping the F8 key until the Advanced Options menu appears.
  • Use the arrow keys to select the Safe Mode menu item.
  • Press the Enter key.
Reboot normally if you booted to Safe Mode.

Step #3

Download CleanUp! and install it. Start CleanUp! and click on the CleanUp! button. Let it run to completion. It may take a few minutes depending on the size of your hard drive so be patient.

Step #4

OK. Reboot your computer normally, start HijackThis and perform a new scan. Use the Add Reply button to post your new log file back here along with details of any problems you encountered performing the above steps and I will review it when it comes in.

OT
I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
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#7 QEMS

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Posted 22 April 2005 - 04:15 AM

Hi OT, thanks for the help I appreciate it....

Most of the steps you supplied this time went pretty smoothly - the only thing that I was unsure about was an entry to delete using HijackThis,
The entry you suggested (O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200212...eInstaller.exe) didn't seem to exist in that form any more - however there was a similar entry
(016 - DPF:{i wont add all numbers here for now} (Housecall Control) http://9840.g.akamai.net/7/840/537/2004061....trendmicro.com

As I had problems when trying to use housecall I thought I'd better delete this - there is a backup in HijackThis, so hopefully it wont be a major problem if I've deleted something I shouldn't have done.

Everything else went ok - the HijackThis log is as follows:


Logfile of HijackThis v1.99.1
Scan saved at 10:03:00, on 22/04/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\PROGRA~1\LAUNCH~1\CPLBY27.EXE
C:\Program Files\Acer\Notebook Manager\almxptray.exe
C:\WINDOWS\System32\EXSHOW95.EXE
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\taskswitch.exe
C:\WINDOWS\System32\fast.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
C:\Program Files\D-Link\AirPlus Xtreme G\AirPlusCFG.exe
C:\Program Files\Alpha Networks\ANIWZCS Service\WZCSLDR.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\w?wexec.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Sony\OpenMG Jukebox\Omgtray.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\Fast.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
C:\WINDOWS\System32\wbem\wmiprvse.exe
C:\HJT\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.learningalive.co.uk/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = inetcom1:80
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [LManager] C:\PROGRA~1\LAUNCH~1\CPLBY27.EXE
O4 - HKLM\..\Run: [AcerNotebookManager] C:\Program Files\Acer\Notebook Manager\almxptray.exe
O4 - HKLM\..\Run: [EXSHOW95.EXE] EXSHOW95.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [BackgroundSwitcher] C:\WINDOWS\System32\bgswitch.exe
O4 - HKLM\..\Run: [CoolSwitch] C:\WINDOWS\System32\taskswitch.exe
O4 - HKLM\..\Run: [FastUser] C:\WINDOWS\System32\fast.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [D-Link AirPlus Xtreme G] C:\Program Files\D-Link\AirPlus Xtreme G\AirPlusCFG.exe
O4 - HKLM\..\Run: [ANIWZCSService] C:\Program Files\Alpha Networks\ANIWZCS Service\WZCSLDR.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Lntpi] C:\WINDOWS\System32\w?wexec.exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: OpenMG Jukebox Startup.lnk = C:\Program Files\Sony\OpenMG Jukebox\Omgtray.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O14 - IERESET.INF: START_PAGE_URL=http://www.learningalive.co.uk/
O16 - DPF: symsupportutil - https://www-secure.symantec.com/region/reg_...supportutil.CAB
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/...nst_current.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200212...meInstaller.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1114094128406
O16 - DPF: {80DD2229-B8E4-4C77-B72F-F22972D723EA} (AvxScanOnline Control) - http://www.bitdefender.com/scan/Msie/bitdefender.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

#8 OldTimer

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Posted 22 April 2005 - 11:09 AM

Hi QEMS. things are looking pretty good. Just have one more file we need to check.

Open Notepad and copy/paste the text from the quotebox below into the new document:

dir C:\WINDOWS\System32\w?wexec.exe /a h > files.txt notepad files.txt

Include the information from the files.txt file in your next post.

Save the document to your desktop as findnp.bat and close Notepad. Locate the findnp.bat file on your desktop and double-click on it to run it. Notepad should open up with some information in it.

Copy/paste that information back here so I can review it.

Thanks.

OT
I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
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#9 QEMS

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Posted 25 April 2005 - 03:04 AM

Unfortunately I am still getting the occasional pop-up. The only sites I visited were the google homepage and this site before getting a pop-up about mobile ring tones.

The information from files.txt is as follows:



Volume in drive C is Drive C
Volume Serial Number is 38A8-46A7

Directory of C:\WINDOWS\System32

23/08/2001 13:00 10,368 wowexec.exe
06/04/2005 13:37 425,984 w?wexec.exe
2 File(s) 436,352 bytes

Directory of C:\Documents and Settings\LFT1\Desktop


Directory of C:\Documents and Settings\LFT1\Desktop


Directory of C:\Documents and Settings\LFT1\Desktop

25/04/2005 09:00 0 files.txt
1 File(s) 0 bytes
0 Dir(s) 6,699,663,360 bytes free

#10 OldTimer

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Posted 25 April 2005 - 02:37 PM

Hi QEMS. This is probably our file. Please do the following:

Step #1

Start HijackThis and follow these steps:
  • Click on Config button
  • Click on the Misc Tools button
  • Click on the Open Process Manager button
Find the following items and click on each one to select it and then click on the Kill Process button to stop the process.:C:\WINDOWS\System32\w?wexec.exe
Step #2

We need to make sure all hidden files are showing so please:
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View tab.
  • Under the Hidden files and folders heading select Show hidden files and folders.
  • Uncheck the Hide file extensions for known types option.
  • Uncheck the Hide protected operating system files (recommended) option.
  • Click Yes to confirm.
  • Click OK.
Find the following files/folders and delete them (don't worry if they are already gone):C:\WINDOWS\System32\w?wexec.exe (this file can have any character in the second position but it will have a size of 425,984 and a date of 06/04/2005
Note: If you receive any error messages while trying to delete any of the above files/folders then reboot into Safe Mode and try to delete them again. See the instructions below on how to boot into Safe Mode.

If needed, start in Safe Mode Using the F8 method:
  • Restart the computer in Safe Mode.
  • As soon as BIOS is loaded begin tapping the F8 key until the Advanced Options menu appears.
  • Use the arrow keys to select the Safe Mode menu item.
  • Press the Enter key.
Step #3

OK. Reboot your computer normally, start HijackThis and perform a new scan. Use the Add Reply button to post your new log file back here along with details of any problems you encountered performing the above steps and I will review it when it comes in.

OT
I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
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#11 QEMS

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Posted 26 April 2005 - 03:13 AM

There were no major issues with the above steps.
I stopped the process, but the only file I could find matching the format you mentioned was one called wowexec.exe which had a size of 10,368 and was created and modified on 23 Aug 2001 (at 13:00) so I left this alone :thumbsup:

I also did a virus scan with BitDefender this time yesterday and that came up with about 15 infections (Norton still says everything is clean), there were only a couple of these infections that were automatically cleaned and most of them were inside system restore points...

The current log file is as follows:
Logfile of HijackThis v1.99.1
Scan saved at 09:11:02, on 26/04/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\Fast.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\PROGRA~1\LAUNCH~1\CPLBY27.EXE
C:\Program Files\Acer\Notebook Manager\almxptray.exe
C:\WINDOWS\System32\EXSHOW95.EXE
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\taskswitch.exe
C:\WINDOWS\System32\fast.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\D-Link\AirPlus Xtreme G\AirPlusCFG.exe
C:\Program Files\Alpha Networks\ANIWZCS Service\WZCSLDR.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\Sony\OpenMG Jukebox\Omgtray.exe
C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
C:\HJT\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.learningalive.co.uk/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = inetcom1:80
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [LManager] C:\PROGRA~1\LAUNCH~1\CPLBY27.EXE
O4 - HKLM\..\Run: [AcerNotebookManager] C:\Program Files\Acer\Notebook Manager\almxptray.exe
O4 - HKLM\..\Run: [EXSHOW95.EXE] EXSHOW95.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [BackgroundSwitcher] C:\WINDOWS\System32\bgswitch.exe
O4 - HKLM\..\Run: [CoolSwitch] C:\WINDOWS\System32\taskswitch.exe
O4 - HKLM\..\Run: [FastUser] C:\WINDOWS\System32\fast.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [D-Link AirPlus Xtreme G] C:\Program Files\D-Link\AirPlus Xtreme G\AirPlusCFG.exe
O4 - HKLM\..\Run: [ANIWZCSService] C:\Program Files\Alpha Networks\ANIWZCS Service\WZCSLDR.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Lntpi] C:\WINDOWS\System32\w?wexec.exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: OpenMG Jukebox Startup.lnk = C:\Program Files\Sony\OpenMG Jukebox\Omgtray.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O14 - IERESET.INF: START_PAGE_URL=http://www.learningalive.co.uk/
O16 - DPF: symsupportutil - https://www-secure.symantec.com/region/reg_...supportutil.CAB
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/...nst_current.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1114094128406
O16 - DPF: {80DD2229-B8E4-4C77-B72F-F22972D723EA} (AvxScanOnline Control) - http://www.bitdefender.com/scan/Msie/bitdefender.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

#12 OldTimer

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Posted 26 April 2005 - 12:03 PM

Hi QEMS. The only thing I am concerned about anymore is the w?wexec.exe file. It's good that you didn't delete the wowexec.exe file, it's a valid system file (good thinking). Let's do this.

Step #1

Start HijackThis and click the Scan button to perform a scan. Look for the following items and click in the checkbox in front of each item to select it:O4 - HKCU\..\Run: [Lntpi] C:\WINDOWS\System32\w?wexec.exe
Now close ALL open windows except HijackThis and click the Fix Checked button to finish the repair.

Step #2

We need to make sure all hidden files are showing so please:
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View tab.
  • Under the Hidden files and folders heading select Show hidden files and folders.
  • Uncheck the Hide file extensions for known types option.
  • Uncheck the Hide protected operating system files (recommended) option.
  • Click Yes to confirm.
  • Click OK.
Perform a search for this file entered exactly like this (see the note below regarding searching in XP): w?wexec.exe

Windows XP's search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that Search system folders, Search hidden files and folders, and Search subfolders are checked.

If the results come back for a file that is 425,984 bytes in size and a date of 06/04/2005 then delete.

Step #3

OK. Reboot your computer normally, start HijackThis and perform a new scan. Use the Add Reply button to post your new log file back here along with details of any problems you encountered performing the above steps and I will review it when it comes in.

OT
I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
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#13 QEMS

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Posted 27 April 2005 - 04:03 AM

I tried that type of search yesterday before posting - unfortunately the result today is the same (even with the Search system folders, Search hidden files and folders, and Search subfolders checked), the only file returned with those criteria is wowexec.exe again.

HijackThis managed to delete the entry without any errors popping up (but that also happened yesterday).

I also tried a search for w*wexec.exe and still had no result.

I then tried booting in safe mode with command prompt and searched for the file (from C:\ ) using:
dir /s w?wexec.exe
dir /s w?wexec.*
dir /s w*wexec.exe
dir /s w*wexec.*
but didn't get anything returned with the exception of 2 versions of wowexec.exe both with filesize 10,368 and WOWEXEC.EX_ with filesize 5,068

Rebooted as normal and did a HijackThis scan - log as follows:
Logfile of HijackThis v1.99.1
Scan saved at 09:58:33, on 27/04/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\Fast.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\PROGRA~1\LAUNCH~1\CPLBY27.EXE
C:\Program Files\Acer\Notebook Manager\almxptray.exe
C:\WINDOWS\System32\EXSHOW95.EXE
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\taskswitch.exe
C:\WINDOWS\System32\fast.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
C:\Program Files\D-Link\AirPlus Xtreme G\AirPlusCFG.exe
C:\Program Files\Alpha Networks\ANIWZCS Service\WZCSLDR.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\Sony\OpenMG Jukebox\Omgtray.exe
C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
C:\HJT\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.learningalive.co.uk/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = inetcom1:80
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [LManager] C:\PROGRA~1\LAUNCH~1\CPLBY27.EXE
O4 - HKLM\..\Run: [AcerNotebookManager] C:\Program Files\Acer\Notebook Manager\almxptray.exe
O4 - HKLM\..\Run: [EXSHOW95.EXE] EXSHOW95.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [BackgroundSwitcher] C:\WINDOWS\System32\bgswitch.exe
O4 - HKLM\..\Run: [CoolSwitch] C:\WINDOWS\System32\taskswitch.exe
O4 - HKLM\..\Run: [FastUser] C:\WINDOWS\System32\fast.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [D-Link AirPlus Xtreme G] C:\Program Files\D-Link\AirPlus Xtreme G\AirPlusCFG.exe
O4 - HKLM\..\Run: [ANIWZCSService] C:\Program Files\Alpha Networks\ANIWZCS Service\WZCSLDR.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: OpenMG Jukebox Startup.lnk = C:\Program Files\Sony\OpenMG Jukebox\Omgtray.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O14 - IERESET.INF: START_PAGE_URL=http://www.learningalive.co.uk/
O16 - DPF: symsupportutil - https://www-secure.symantec.com/region/reg_...supportutil.CAB
O16 - DPF: {80DD2229-B8E4-4C77-B72F-F22972D723EA} (AvxScanOnline Control) - http://www.bitdefender.com/scan/Msie/bitdefender.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

#14 OldTimer

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Posted 27 April 2005 - 08:02 AM

Hi QEMS. Now that log is clean, Congratulations! how are things running? Any problems?

We have a couple of last steps to perform and then you're all set.

First, let's reset your hidden/system files and folders. System files are hidden for a reason and we don't want to have them openly available and susceptible to accidental deletion.* Click Start.
* Open My Computer.
* Select the Tools menu and click Folder Options.
* Select the View tab.
* Under the Hidden files and folders heading UNSELECT Show hidden files and folders.
* CHECK the Hide protected operating system files (recommended) option.
* Click Yes to confirm.
* Click OK.
Next, let's clean your restore points and set a new one:

Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs from changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected)1. Turn off System Restore.On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.
2. Restart your computer.

3. Turn ON System Restore.On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check Turn off System Restore.
Click Apply, and then click OK.
[/list]System Restore will now be active again.

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programs:
  • SpywareBlaster to help prevent spyware from installing in the first place.
  • SpywareGuard to catch and block spyware before it can execute.
  • IESpy-Ad to block access to malicious websites so you cannot be redirected to them from an infected site or email.
You should also have a good firewall. Here are 3 free ones available for personal use:and a good antivirus like the one you are currently using. It is critical to have both a firewall and an anti-virus application and to keep them updated.

To keep your operating system up to date visit monthly. And to keep your system clean run these free malware scanners
weekly, and be aware of what emails you open and websites you visit.

To learn more about how to protect yourself while on the internet read this article by Tony Klien: So how did I get infected in the first place?

Have a safe and happy computing day!

OT
I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
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#15 QEMS

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Posted 27 April 2005 - 10:16 AM

Hi OT,

Thanks very much for all your help - it has certainly made my current situation easier. The problem for me is that the word is out with the teachers that I can sort out their (often mis-used) laptops and they are already queuing up to get them sorted :thumbsup:

Do you have any advice on resources that could help me analyse the HijackThis logs myself?

The resources you listed in your last post have been extremely useful and I will be advising many of my collegues (the teachers) to read those themselves as they are completely unaware of the consequences of some of their actions.

Thanks again for your time and effort in helping me sort out this mess :flowers:




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